product jobs in UKG

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150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program 3-5 years' experience as a Product Business Analyst, Product Owner, or Associate Product Manager in a software development and agile environment Experience gathering, interpreting, and formalizing requirements directly from customers, end-users, and internal teams Strong analytical skills to understand complex business requirements and decompose into more granular level requirements Proven experience successfully working within a team and managing a dynamic environment with rapidly changing priorities Experience working with Agile software management tools (JIRA, Aha, etc.) or Agile Scrum methodologies Preferred qualification - Certified Scrum Product Owner certification", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383007089", "isPrivate": false, "latlongs": "42.6977082,23.3218675"}, {"id": 893382967371, "name": "Repr\u00e9sentant(e) au soutien des produits (Bilingue)/Bilingual Product Support Representative", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1751525360, "t_create": 1750398912, "ats_job_id": "d195a351-fd15-4a1b-898a-571c7da6e0c5", "display_job_id": "PRODU014411", "type": "ATS", "id_locale": "PRODU014411-en", "job_description": "Mettez le client au premier plan de tout ce que vous faites, en favorisant une satisfaction de la clientele de classe mondiale. Fournir un soutien exceptionnel base sur les accords de niveau de service (SLA) convenus et les indicateurs cles de performance (KPI). Developper une connaissance approfondie des produits UKG. Soyez le premier point de contact pour le support. Trier et resoudre les cas rapidement en utilisant les meilleures pratiques de depannage. Collaborer et communiquer avec les pairs internes et les principaux intervenants pour faire progresser les problemes des clients, en utilisant avec competence toutes les methodes de communication orale et ecrite. Assurez-vous que le client est toujours informe de l'avancement de son probleme avec des plans d'action clairs et progressifs et les prochaines etapes. Utiliser des outils internes pour reproduire les configurations des clients et faire progresser les cas vers les ingenieurs/ingenieurs de niveau superieur. Ameliorer la base de connaissances d'UKG en creant, en mettant a jour et en partageant des articles. La participation aux rotations de garde est requise pour fournir un soutien occasionnel apres les heures de travail Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. 2 ans ou plus d'experience dans un environnement de service a la clientele et/ou de soutien technique en evolution rapide A demontre des competences techniques en matiere de depannage et/ou de resolution de problemes A demontre son devouement au service a la clientele et son experience dans la gestion des relations avec la clientele Maitrise bilingue de l'anglais et du fran\u00e7ais. Experience de travail avec/dans la suite de produits UKG Solides competences informatiques avec la capacite d'apprendre rapidement et avec succes de nouvelles technologies Competences exceptionnelles en matiere d'organisation, de gestion du temps et de planification, avec une grande attention aux details Excellentes competences en communication ecrite, orale, d'ecoute et telephonique Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG's knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support 2+ years' experience in a fast-paced customer service and/or technical support environment Demonstrated dedication to customer service and experience managing customer relationships Must be bilingual in English and French Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382967371", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893382946685, "name": "Sr Product Support Representative", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1751575515, "t_create": 1750275179, "ats_job_id": "5b44befb-e3e8-4575-8bf0-07bb8cb6b83f", "display_job_id": "SRPRO014399", "type": "ATS", "id_locale": "SRPRO014399-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382946685", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382798316, "name": "Product Support Representative", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1751575916, "t_create": 1749620581, "ats_job_id": "5368d664-e410-4e90-abb3-1a86b8ac611b", "display_job_id": "PRODU014188", "type": "ATS", "id_locale": "PRODU014188-en", "job_description": "Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures to provide accurate solutions to customers and internal support representatives. Handle highly escalated, urgent, difficult or sensitive situations. Contribute to knowledge base article creation and usage. 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