product jobs in UKG

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Product Support", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1744982211, "t_create": 1744717471, "ats_job_id": "ddc3264d-1af9-43e3-9ab1-61c5a77d25f5", "display_job_id": "DIRPR013073", "type": "ATS", "id_locale": "DIRPR013073-en", "job_description": "Direct reports include functional managers and an indirect staff of 40+ employees. Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. Delegates tasks and assignments to appropriate subordinates and monitors progress. Gives significant input into strategic and tactical decisions related to the functional discipline Solves multiple problems involving complex technical and managerial issues involving functional discipline and across multiple disciplines. Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution Interacts with senior customer management (VP/Director level) in both pre and post sales situations. Represents UKG to these customers and has authority to commit significant company resources in these interactions. Responsible for customers' overall satisfaction. Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs. Develops staffing strategies. Recruits and hires staff. Supervises direct and functional reports. Establishes individual performance goals and priorities. Reviews performance against goals. Provides counseling. Plans, approves, and implements programs for the timely development and progress of each individual. Plans and grants salary increases as appropriate. Manages discipline and documentation steps in problem employee situations. Manages dismissals. Work independently without direct supervision and with minimal guidelines. Minimum 10 years technical support management experience & experience leading other leaders in a high volume support environment Minimum 5 years experience in HR, Payroll and/or Time and Labor domains Ability to work in office 3 days a week Proven results in improving customer satisfaction, customer retention, employee engagement and team productivity. Ability to manage conflict situations constructively. Ability to manage conflict situations constructively. Ability to multi task and prioritize projects, time manage, and practice detail oriented organizational skills. Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates. Experience preparing and writing demonstration, proposals, policies, procedures, job descriptions, and schedules.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381544275", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893381420703, "name": "Mgr. Product Support", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745075958, "t_create": 1744278900, "ats_job_id": "7ea1a273-fc23-44a8-b44a-ed8d038db19d", "display_job_id": "MGRPR012986", "type": "ATS", "id_locale": "MGRPR012986-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381420703", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893381249657, "name": "Bilingual Product Support Representative/Repr\u00e9sentant(e) au soutien des produits (Bilingue)", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745007632, "t_create": 1743592256, "ats_job_id": "2cd52c4e-34a7-4aba-b58b-a8e41d41eae2", "display_job_id": "PRODU012808", "type": "ATS", "id_locale": "PRODU012808-en", "job_description": "Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's products. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG's knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support Mettez le client au premier plan de tout ce que vous faites, en favorisant une satisfaction de la clientele de classe mondiale. Fournir un soutien exceptionnel base sur les accords de niveau de service (SLA) convenus et les indicateurs cles de performance (KPI). Developper une connaissance approfondie des produits UKG. Soyez le premier point de contact pour le support. Trier et resoudre les cas rapidement en utilisant les meilleures pratiques de depannage. Collaborer et communiquer avec les pairs internes et les principaux intervenants pour faire progresser les problemes des clients, en utilisant avec competence toutes les methodes de communication orale et ecrite. Assurez-vous que le client est toujours informe de l'avancement de son probleme avec des plans d'action clairs et progressifs et les prochaines etapes. Utiliser des outils internes pour reproduire les configurations des clients et faire progresser les cas vers les ingenieurs/ingenieurs de niveau superieur. Ameliorer la base de connaissances d'UKG en creant, en mettant a jour et en partageant des articles. La participation aux rotations de garde est requise pour fournir un soutien occasionnel apres les heures de travail 2+ years' experience in a fast-paced customer service and/or technical support environment Demonstrated technical troubleshooting and/or problem-solving skills Demonstrated dedication to customer service and experience managing customer relationships Must be bilingual in English and French Experience working with/in UKG Product suite HR and/or Payroll experience Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills 2 ans ou plus d'experience dans un environnement de service a la clientele et/ou de soutien technique en evolution rapide A demontre des competences techniques en matiere de depannage et/ou de resolution de problemes A demontre son devouement au service a la clientele et son experience dans la gestion des relations avec la clientele Maitrise bilingue de l'anglais et du fran\u00e7ais. Experience de travail avec/dans la suite de produits UKG Solides competences informatiques avec la capacite d'apprendre rapidement et avec succes de nouvelles technologies Competences exceptionnelles en matiere d'organisation, de gestion du temps et de planification, avec une grande attention aux details Excellentes competences en communication ecrite, orale, d'ecoute et telephonique UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381249657", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893381224782, "name": "Product Support Representative", "location": "St Louis,MO,United States", "locations": ["St Louis,MO,United States"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1745037267, "t_create": 1743351650, "ats_job_id": "ce9d0aab-0e12-4143-a7bc-fa57db8a5a77", "display_job_id": "PRODU012736", "type": "ATS", "id_locale": "PRODU012736-en", "job_description": "Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.) Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy Professionally communicate with clients at management level and above both verbally and through written communication Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment Accurately document and manage workload in a Customer Relationship Management system (CRM) Take initiative to analyze available resources to make effective decisions that adhere to policies Work and remain focused under pressure while providing exceptional customer service Minimum of 2 years' experience in a customer support and technical support environment High School diploma / GED Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams Human Capital Management (Payroll) system experience SQL Soft-phone systems (ring central) Inbound support experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381224782", "isPrivate": false, "latlongs": "38.6270025,-90.19940419999999"}, {"id": 893381199867, "name": "Product Support Representative II", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1745082063, "t_create": 1743171195, "ats_job_id": "96b2dc9c-b4b3-423b-9017-09fb8f30bb15", "display_job_id": "PRODU012713", "type": "ATS", "id_locale": "PRODU012713-en", "job_description": "Work as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs, e-mails, and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the \"Partners for Life\" model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as required Proficient in English, encompassing writing, speaking, and comprehension Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to multitask; can prioritize and juggle many tasks or projects at once Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Bachelor's degree required: BCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381199867", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381171270, "name": "Associate Mgr. 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Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support Overall, 8+ years of work experience, with 3+ years of people management experience HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures Conflict resolution Ability to handle multiple tasks under stringent timelines Bachelor's degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381171270", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381171147, "name": "Director of Product Management", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Product", "business_unit": "Product", "t_update": 1744990109, "t_create": 1743052771, "ats_job_id": "c351acc3-c6e1-4ff4-a8b2-3df8fcbac9bb", "display_job_id": "DIRPR012577", "type": "ATS", "id_locale": "DIRPR012577-en", "job_description": "Leadership role to help shape and execute the overall vision of the product to incrementally deliver value to our customers, while learning from, and along with, our customers, partners and the Product teams that you will support Develop, communicate and execute iteratively upon a comprehensive and compelling product strategy that aligns with business goals and balances customer needs, market trends, and technical feasibility Ensure plans create the most compelling business solution while ensuring overall competitive positioning in the market and high-value solutions that truly solve customer problems Own the direction of features and clearly define the product metric goals and the right mechanisms to collect, track, report and react to the data, demonstrating a balance of qualitative and quantitative observations to fuel ongoing learning and customer centricity Drive end-to-end customer value delivery, from feature conception to launch to adoption and iterative innovations Lead cross-functional teams (engineering, design, product), making data-driven decisions, to manage dependencies and ruthlessly prioritize and optimize product features, enhancements, backlog items, and bug fixes Partner with the sales, services, support, marketing, and readiness organization for all GTM strategy and delivery efforts Drive process improvement and discipline of the \"Business of Products\" Lead, mentor, and guide product managers and cross-functional teams, fostering a culture of continuous learning and growth Collaborate with Suite product leaders to align product goals with overall company objectives Build strong relationships with customers and stakeholders The ideal candidate brings prior Gen AI experience, and is an accomplished, high-energy, collaborative leader with a proven track record of working in or with SaaS software companies. They can go deep into both functional/technical hurdles with engineers/architects as well as strategic discussions with executives. Experience with HCM products or solutions is preferred but not mandatory. 3+ years' experience leading product management teams with track record of developing and coaching Product Managers through ambiguous problems 5+ years' experience as a Senior Product Manager or Product Manager on a scaling SaaS application in an Agile development environment Demonstrated experience in developing customer centricity and outcomes delivery through matrixed cross-functional Product Development teams Ability to create and embody a culture of \"customer first\" in approaching user and business problems Strong use of analytics, user research and business cases to drive decisions and improve products in an enterprise SaaS setting Comfortable and experienced presenting to various audiences and levels Track record of balancing between discovering new product opportunities and delivering world-class product experiences We believe strongly in the power of in-person collaboration. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. We have a great opportunity for a Manager, Product Management to lead a team focused on product infrastructure within our Pro WFM Suite. Specifically, this Manager, Product Management will lead a team of Product Managers, coaching and developing the team to identify, design, deliver and optimize solutions for an existing product that's used by millions of global employees each month within our human capital management and workforce management applications. This will include ongoing collaboration with partners in all their forms: external customers such as Buyers, Admin users, HR users, employees along with internal customers who implement and deliver the products that this team will develop and launch. 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This individual will be responsible to help shape and execute the overall vision of the product to incrementally deliver value to our customers, while learning from, and along with, our customers, partners and the Product teams that you will support. You will manage this product and ensure each product release is successful by fostering team collaboration, continuous improvement and representing the voice of the customer. You will own the direction of features and clearly define the product metric goals and the right mechanisms to collect, track, report and react to the data, demonstrating a balance of qualitative and quantitative observations to fuel ongoing learning and customer centricity. Strong discipline in the use and positioning of AI technologies 5+ years experience leading product management teams with track record of developing and coaching Product Managers through ambiguous problems 5+ years experience as a Senior Product Manager or Product Manager on a scaling SaaS application in an Agile development environment Demonstrated experience in developing customer centricity and outcomes delivery through matrixed cross-functional Product Development teams Ability to create and embody a culture of \"customer first\" in approaching user and business problems Strong use of analytics, user research and business cases to drive decisions and improve products in an enterprise SaaS setting Comfortable and experienced presenting to various audiences and levels Track record of balancing between discovering new product opportunities and delivering world-class product experiences PREFERRED Experience working with globally distributed teams Demonstrated experience in enterprise SAAS product launches Deep knowledge of SAAS infrastructure and Component Applications Ability to use data to help inform and prioritize product decisions and priorities Functional and technical knowledge of Workforce Management and Human Capital Management software Experience working with both technical and business user communities Comfort with the ambiguity that comes with building new products from zero to mature adoption Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. 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