Careers at UKG

{"domain": "ukg.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": true, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"hideReferralJobCart": true, "custom_head_scripts": {"SUCCESS_FORM_PAGE_LOAD": "<script>const checkMarkIcon=document.querySelector('i[data-test-id=\"apply-success-check-mark\"]');if (checkMarkIcon){checkMarkIcon.style.display = \"none\";const newImg = document.createElement('img');newImg.src = 'https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721664001::ukg-U-logo-teal';newImg.style.width = '100px';checkMarkIcon.parentNode.insertBefore(newImg, checkMarkIcon.nextSibling);}</script>"}, "job_insights_display": {"hide": true}, "searchBar": {"locationSearchPlaceholderText": "City, State/Territory, Country or \"remote\""}, "advancedSearchOptions": [{"visible": true, "key": "Skills", "name": "Your Relevant Skills"}, {"visible": true, "key": "Function", "name": "Function"}, {"visible": true, "key": "Seniority", "name": "Seniority"}, {"visible": true, "key": "Workplace_Type", "name": "Job Location Type"}], "postReferralText": "Thank you for submitting a referral!\n\nYour referral has been received and there is no further action required from you. We will be in touch shortly with the candidate to ask them to make a full application. Our recruiting team will get in touch with you when we have an update.\n\nIn the meantime, you can check the status of your referral at any time by visiting this <b>link</b> <a href=\"https://app.eightfold.ai/careerhub/myreferrals\">https://app.eightfold.ai/careerhub/myreferrals</a>", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon"}, "enableTalentNetwork": 1, "homePageHeroBanner": {"opacity": 0, "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1719385727::ukg_hero_image_Americas", "hideInMobileView": false, "useImage": 1}, "navBar": {"color": "#ffffff", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1716297698::UKG_w.png", "link": "https://www.ukg.com/about-us/careers", "background": "#fffff", "opacity": 1, "target": "_blank"}, "privacy": {"text": "By clicking \"I Accept\" and moving forward, I hereby consent to the processing of my Personal Information and all terms described within the <a href=https://www.ukg.com/privacy target=\"_blank\">UKG Privacy Policy.</a> I certify, to the best of my knowledge, that the information I am providing is complete and accurate.", "button": "I Accept", "title": "Data Privacy Agreement", "show_notifications_consent_text": true, "show_notifications_privacy_policy_checkbox": true, "logged_out_notifications_privacy_policy_checkbox_text": " I agree to receiving job recommendations by email."}, "uploadResumeModal": {"title": "Welcome to {company_name}'s Career Center", "subtitle": "Streamline your search by uploading your resume to be matched with positions that best suit your qualifications.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "page_description": "Explore exciting career opportunities at UKG! Join a dynamic team committed to innovation, growth, and creating meaningful connections.", "perks": [{"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721638227::health-insurance.svg", "title": "100% PAID HEALTH INSURANCE PREMIUMS", "description": "We offer you and your family comprehensive medical, dental, and vision coverage with 100% of your insurance premiums paid, including coverage for infertility treatments, surrogacy, and gender affirmation surgery. "}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721638942::401K-RetirementSavingsPlan.svg", "title": "45% MATCHING ON 401K", "description": "To help you invest in your future, we provide a 45% company match on total employee contributions to a 401K plan."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639080::PaidPersonalTimeOff.svg", "title": "UNLIMITED TIME OFF", "description": "We recognize the value of time away from work. U Krew Time is provided for you to rest and recharge. We also offer two paid days off each year for you to give back to your community."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639280::UChoose.svg", "title": "U CHOOSE", "description": "Our U Choose benefits program reimburses you up to $1,400 annually for any of 150 different life expenses, including: childcare, health & wellness, home internet, and pet veterinary services."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721640306::paid-maternity-leave.svg", "title": "PAID MATERNITY, PATERNITY, AND PARENTAL LEAVE", "description": "New parents can take paid time off \u2013 with 100% of your salary paid \u2013 to bond with your new baby or adoptive child."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641108::EmployeeResourceGroups.svg", "title": "EMPLOYEE RESOURCE GROUPS (ERGS)", "description": "U Krewers will be the first to tell you that UKG is a company that welcomes people from all backgrounds. And our ERGs provide the opportunity for you to connect and share your story with other like-minded U Krewers."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641260::tuition-reimbursement-program.svg", "title": "TUITION REIMBURSEMENT PROGRAM", "description": "You can apply for reimbursement for undergraduate, graduate, or post-graduate degree programs that are relevant to your job or for future opportunities at UKG."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641461::AdoptionAndSurrogacySupport.svg", "title": "ADOPTION & SURROGACY SUPPORT", "description": "We recognize and celebrate that families are formed in many different ways. Our Adoption and Surrogacy Assistance benefit programs help offset the cost of adoption and surrogacy expenses."}], "custom_style": {"css": ".nav-item a { color: #fff !important;} .refer .user-name { color: #fff !important; } .fixed-top { background-color: #000 !important; } .position-job-description .block__field--wide-rich-text { width: inherit !important; }.a-link{color:#008ad1!important}.headers{text-align:center}.btn {color:#005151;border-color: #30CEBB !important;}.pillContainer .pillTitle {color: #140ba3 !important;  font-size:15px !important;} .career-custom-navbar-items-container { float:left !important; }   .custom-navbar-item { margin-right: 15px; }  .join-tn-link { margin-right: 15px; }  .candidate-login-link { margin-right: 15px; } .navbar a:nth-child(2) { float: left; margin-right:25px; } .custom-navbar-items-wrapper{display: contents !important; float: none;}  .custom-navbar-item { margin-right:25px !important; } .btn-primary { background:#30cebb !important } .hero-image { height:388px !important; } .question-rte {text-align: left !important;}", "font": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1720608276::custom.css"}, "customNavbarItems": [{"label": "Career Areas", "hasSubItems": true, "subItems": [{"label": "Early Career & Internships", "path": "https://www.ukg.com/about-us/careers/early-career-internships", "openInNewTab": true}]}, {"label": "Life at UKG", "hasSubItems": true, "subItems": [{"label": "Benefits", "path": "https://www.ukg.com/about-us/careers/benefits", "openInNewTab": true}, {"label": "Featured Locations", "path": "https://www.ukg.com/about-us/careers/featured-locations", "openInNewTab": true}, {"label": "Our Awards", "path": "https://www.ukg.com/about-us/awards-and-recognition", "openInNewTab": true}, {"label": "Belonging, Equity and Impact", "path": "https://www.ukg.com/about-us/esg/social/diversity-equity-inclusion-and-belonging", "openInNewTab": true}, {"label": "UKG Blog", "path": "https://www.ukg.com/blog/tags/employee-resource-groups", "openInNewTab": true}]}, {"label": "Interviewing at UKG", "hasSubItems": true, "subItems": [{"label": "Careers FAQs", "path": "https://www.ukg.com/about-us/careers/faqs", "openInNewTab": true}, {"label": "Career Advice", "path": "https://www.ukg.com/blog/tags/career-advice", "openInNewTab": true}]}], "page_image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon", "max_applications_refer": 0, "applyButton": {"background": "#30CEBB"}, "mapConfig": {"enabled": true}, "defaultState": {"pymww": false}, "links": {"videos": ["https://www.youtube.com/watch?v=Eje82dg1jLw", "https://www.youtube.com/watch?v=09Nv22GZL9w", "https://www.youtube.com/watch?v=9BnYiKhxCpk", "https://www.youtube.com/watch?v=61omJa_ogNw"], "blogs": ["https://www.ukg.com/blog/life-ukg/curious-about-companys-culture-ask-these-5-questions", "https://www.ukg.com/blog/life-ukg/how-best-prepare-behavioral-interview-4-easy-steps", "https://www.ukg.com/blog/life-ukg/cracking-code-career-advice-working-tech"]}, "customContent": {"positionSections": [{"body": "<div class='headers'>NOTICE ON HIRING SCAMS</div><br>UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.<br><br>"}]}, "i18n_overrides_master": {"customContent": {"en": {"hiringScamHeading": "NOTICE ON HIRING SCAMS", "hiringScamBody": "UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.", "aboutJobDescriptionHeading": "ABOUT OUR JOB DESCRIPTIONS", "aboutJobDescriptionBody": "All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change."}, "fr-ca": {"hiringScamHeading": "AVIS SUR LES ESCROQUERIES EN MATI\u00c8RE D\u2019EMBAUCHE", "hiringScamBody": "UKG ne vous demandera jamais une copie de votre permis de conduire, de votre carte d\u2019assurance sociale ou de votre passeport lors d\u2019un entretien d\u2019embauche. Pour les nouvelle embauches, nous ne demandons pas de paiement pour l\u2019achat d\u2019\u00e9quipement, le co\u00fbt de la formation ou la r\u00e9ception des documents d\u2019accueil. UKG ne fait pas d\u2019offres d\u2019emploi en dehors de son processus d\u2019embauche officiel. Pour vous aider \u00e0 vous prot\u00e9ger contre d\u2019\u00e9ventuelles escroqueries en mati\u00e8re d\u2019embauche, d\u00e9couvrez notre processus d\u2019embauche officiel, qui est d\u00e9crit <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>ici</a>.", "aboutJobDescriptionHeading": "\u00c0 PROPOS DE NOS DESCRIPTIONS D\u2019EMPLOI", "aboutJobDescriptionBody": "Toutes les descriptions d\u2019emploi sont r\u00e9dig\u00e9es de mani\u00e8re \u00e0 refl\u00e9ter fid\u00e8lement le poste \u00e0 pourvoir et \u00e0 inclure les responsabilit\u00e9s professionnelles g\u00e9n\u00e9rales. Elles ne pr\u00e9sentent pas un inventaire complet et d\u00e9taill\u00e9 de toutes les t\u00e2ches, responsabilit\u00e9s et qualifications requises pour le poste. La direction se r\u00e9serve le droit de r\u00e9viser le poste ou d\u2019exiger l\u2019ex\u00e9cution d\u2019autres t\u00e2ches ou de t\u00e2ches diff\u00e9rentes si ou lorsque les circonstances changent."}}, "talentNetworkHeroBanner": {"en": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "fr-ca": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}}}, "talentNetworkHeroBanner": {"title": "  ", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "recaptcha_enabled": 1, "companyName": "UKG", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 893379010515, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745547509, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379010515", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893381754057, "name": "Services Operations Specialist I", "location": "Bangalore,INKA,India", "locations": ["Bangalore,INKA,India"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745549407, "t_create": 1745328176, "ats_job_id": "a15369b4-d67c-448b-a939-f864474ee099", "display_job_id": "SERVI013216", "type": "ATS", "id_locale": "SERVI013216-en", "job_description": "1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction. 2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions. 3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information. 4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly. 5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience. 6. Product Expertise: Develop an in-depth understanding of UKG products, their features, and their functionalities. Stay up-to-date with product updates and changes. 7. Functional Knowledge: Possess a comprehensive understanding of how UKG products integrate with various HR and workforce management processes. Be able to provide expert guidance on best practices and solutions. 8. Customer Environment Awareness: Gain insights into each customer's unique environment, including their organizational structure, processes, and challenges. Customize support based on 9. Technical Troubleshooting: Assist customers in resolving technical issues and product-related problems. Troubleshoot and diagnose issues efficiently. Proven 2+ years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service. This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction UltiPro HRMS/Payroll Product Knowledge or other Payroll/HR Systems", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381754057", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893381752152, "name": "Solution Architect", "location": "Australia", "locations": ["Australia"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1745548223, "t_create": 1745314232, "ats_job_id": "753ccba9-7d56-42c2-91d8-5399fa32efc8", "display_job_id": "PRINC013211", "type": "ATS", "id_locale": "PRINC013211-en", "job_description": "Develop and configure creative solution to meet challenging customer requirements. Analyse requirements and creating documentation, diagrams and feature specifications Leading workshops and sessions to drive informed decision making and gather requirements Advise customers on system configuration, industry specific features and system processes and procedures Work with product management, clients and peers to suggest ideas for the improvement of the solutions and outcomes At least 5 years of experience in the delivery and implementation of UKG solutions A thorough understanding of business, process design and technology relating to workforce management Broad knowledge of labour management, rostering, HR / Payroll, ERP, or similar domain product/systems Bachelor's Degree or equivalent", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381752152", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893381750608, "name": "Principal Customer Experience Technical Engagement Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1745547797, "t_create": 1745300225, "ats_job_id": "4f6da4aa-fd0b-4322-a5f6-b723079e93a7", "display_job_id": "PRINC013201", "type": "ATS", "id_locale": "PRINC013201-en", "job_description": "Manage and evaluate critical situations including review and sign-off of action plans for all critical customer situations. Handle vague customer situations. Elaborate and sign-off on de-escalation plans. Evaluate customer solutions and provide specific direction needed on high priority issues for resolution and future prevention. Assist with providing updates on customer status to senior management. Ensure management of strategic customer delivery on software-related services and ensure the quality of the customer engagements. Execute on the CX Strategy to drive growth, best practices, margin increases, and overall customer satisfaction. Develop and execute a comprehensive transformation roadmap that aligns with Global Services vision, mission, strategic objectives, and operational risks/issues. Demonstrate a premium level of enthusiasm for technology-enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration, and the newest UKG features. Establish and maintain standards, methodologies, tools, templates, and best practices for Premium delivery and Premium Customer Service. Develop mechanisms of factory deliveries and automation models to achieve quick time to value for UKG customers. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG Solutions. Understand the software life cycle and potential sales footprint opportunities to identify and leverage new business prospects, ensuring alignment with customer needs and driving growth through strategic sales initiatives. Possess an architect mindset to oversee various aspects of software implementation, including cloud platform, key interfaces, and scalability, ensuring robust and scalable solutions. Bachelor's Degree in Computer Science, STEAM-related field, or other relevant combination of training and experience. 12+ years in Solution and Software Support for Cloud solutions. 12+ years of experience in providing solutions and leading customers to execute on multiple, critical projects simultaneously. Proven records on Root Cause analysis, Diagnosis, and Solutioning. Proven records on latest technologies AI, Data, Integrations, and cross technologies. Proven track record of delivering results in complex and dynamic environments, with a focus on customer-centricity, quality, and efficiency. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG solutions. Located near a UKG office (Weston, FL; Maitland, FL; Atlanta, GA; Lowell, MA; Indianapolis, IN; or Branchburg, NJ).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381750608", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381750502, "name": "Presales Technologist II", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Pre Sales", "business_unit": "Pre Sales", "t_update": 1745518026, "t_create": 1745299214, "ats_job_id": "cd8110cb-9fc8-4383-9909-13268f7cd655", "display_job_id": "PRESA013200", "type": "ATS", "id_locale": "PRESA013200-en", "job_description": "Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations Design, plan, and execute on new strategies involving current SaaS deployment procedures Assist in transitioning legacy solutions to GCP Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc. Drive process and product improvement to augment and accelerate tenant delivery Acquire, maintain, and expand knowledge on all aspects of UKG products and services Collaborate with internal PEI teams to standardize Product delivery Engage with Partner and Presales Enablement teams to ensure seamless transition to end users BA/BS in Computer Science, Information Technology, or a related field or commensurate experience. Extensive experience with SaaS delivery models, private and public and hybrid cloud deployments Technical proficiency in cloud computing and multi-tenant SaaS environments Flexibility to work across different time zones to support a global organization Strong analysis, task management, and time management skills Self-motivated, self-starter with the ability to work autonomously Excellent consulting, organizational and problem-solving skills Ability to balance multiple project and priorities Familiarity with SSO, MFA, and security principals as they apply to SaaS Enterprise Applications Self-motivated while possessing a strong work ethic and ability to work well independently", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381750502", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893381746677, "name": "Lead Customer Experience Technical Engagement Manager", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1745549481, "t_create": 1745249104, "ats_job_id": "d278d298-a804-42d8-ab7e-3a80cf0e9797", "display_job_id": "LEADC013189", "type": "ATS", "id_locale": "LEADC013189-en", "job_description": "Manage and evaluate critical situations including review and sign-off of action plans for all critical customer situations. Handle vague customer situations. Elaborate and sign-off on de-escalation plans. Evaluate customer solutions and provide specific direction needed on high priority issues for resolution and future prevention. Assist with providing updates on customer status to senior management. Ensure management of strategic customer delivery on software-related services and ensure the quality of the customer engagements. Execute on the CX Strategy to drive growth, best practices, margin increases, and overall customer satisfaction. Develop and execute a comprehensive transformation roadmap that aligns with Global Services vision, mission, strategic objectives, and operational risks/issues. Demonstrate a premium level of enthusiasm for technology-enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration, and the newest UKG features. Establish and maintain standards, methodologies, tools, templates, and best practices for Premium delivery and Premium Customer Service. Develop mechanisms of factory deliveries and automation models to achieve quick time to value for UKG customers. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG Solutions. Understand the software life cycle and potential sales footprint opportunities to identify and leverage new business prospects, ensuring alignment with customer needs and driving growth through strategic sales initiatives. Possess an architect mindset to oversee various aspects of software implementation, including cloud platform, key interfaces, and scalability, ensuring robust and scalable solutions. Bachelor's Degree in Computer Science, STEAM-related field, or other relevant combination of training and experience. 8+ years in Solution and Software Support for Cloud solutions. 8+ years of experience in providing solutions and leading customers to execute on multiple, critical projects simultaneously. Proven records on Root Cause analysis, Diagnosis, and Solutioning. Proven records on latest technologies AI, Data, Integrations, and cross technologies. Proven track record of delivering results in complex and dynamic environments, with a focus on customer-centricity, quality, and efficiency. Maintain a long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG solutions. Located near a UKG office (Weston, FL; Maitland, FL; Atlanta, GA; Lowell, MA; Indianapolis, IN; or Branchburg, NJ).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381746677", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381743657, "name": "Assoc Mgr. Integration Consulting", "location": "Bangalore,INKA,India", "locations": ["Bangalore,INKA,India"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745549913, "t_create": 1745229679, "ats_job_id": "ee0e0166-bb98-43c8-996f-48121a096213", "display_job_id": "ASSOC013186", "type": "ATS", "id_locale": "ASSOC013186-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381743657", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893381742125, "name": "Information Systems Engineer", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Information Technology", "business_unit": "Information Technology", "t_update": 1745535945, "t_create": 1745214461, "ats_job_id": "a7cd0d62-4ca3-44ac-8e62-e39a2f1a182d", "display_job_id": "INFOR013184", "type": "ATS", "id_locale": "INFOR013184-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381742125", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893381742086, "name": "Enterprise Account Executive", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745533188, "t_create": 1745213193, "ats_job_id": "31eec991-0ef5-4cfe-a0b2-22c23c26f675", "display_job_id": "ACCOU013181", "type": "ATS", "id_locale": "ACCOU013181-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381742086", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381646939, "name": "Retail- Industry Marketing- Sr Principal", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745537351, "t_create": 1745000620, "ats_job_id": "5a92f91d-e409-40f0-8a2b-e2f97fc68586", "display_job_id": "HEALT013175", "type": "ATS", "id_locale": "HEALT013175-en", "job_description": "Strategy Development: Take UKG's overall strategy and solution set and tailor it to support the unique needs of retailers and hospitality providers. Trend Analysis: Conduct thorough market research and analysis to identify the macroeconomic trends impacting retail and map them to the challenges UKG solves and the value it delivers Collaboration: Work closely with cross-functional teams, including sales, marketing, product development, and customer success, to ensure alignment and successful execution of the industry strategy. Influence & Thought Leadership: Serve as a thought leader and industry expert, representing the company through written and spoken communication during sales cycles, at industry events, supporting demand creation, participating in industry associations, and representing UKG in media engagements. Customer Engagement: Build and maintain strong relationships with key customers and UKG stakeholders in the retail sector to understand customer needs and outcomes. This would be activated by your ability to recruit customers to develop success stories and develop a customer advisory board Innovation: Through your expertise and knowledge of the market increase the value of the UKG offering by tailoring our messaging to ensure it resonates with retail customers' unique needs and take back insights gained from your interactions with the market to influence the product road map and ecosystem strategy. Bachelor's degree in Business, Human Resources, or a related field Minimum of 10 years of experience in the retail industry working with significant experience managing store teams Strong critical thinking skills and demonstrated creativity. Exceptional communication and interpersonal skills that can create and nurture relationships with a wide variety of stakeholders. Understanding of Human Capital Management software and its applications in the retail sector. A passion for Retail industries and the workforce Excellent political and business judgment Strong reputation for ethical conduct and unquestionable integrity Team player capable of performing independently Strategic thinker with demonstrated skills to swiftly execute Demonstrated success in aligning with business needs with compelling HCM solutions The ability to understand how software can generate ROI for our customers The ability to understand how product features address industry challenges Influences internal/ external business and/or regulatory issues; makes decisions that have significant impact on UKG and/or the UKG's existing customers and prospective customers.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381646939", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}], "debug": {}, "count": 421, "countFilterByMatchScore": null, "location_user": "any", "location_used": "", "locationInsights": null, "showWizard": false, "disableLocationSearchDropdown": false, "pcsAutocompleteLocationEnabled": 0, "recommended_star_threshold": 3.1, "mocTitle": null, "fuzzyResultsReturned": false, "query": {"query": "*", "location": "", "department": [], "skill": [], "seniority": [], "pid": "893378481489", "Skills": [], "Function": [], "Seniority": [], "Workplace_Type": []}, "userTitles": [], "isThinProfile": false, "veteranProgramDetails": [], "enableTargetedResume": 0, "jobCardConfig": null, "facetDisplaySort": {"Skills": "alpha_asc", "Function": "alpha_asc", "Seniority": "alpha_asc", "Workplace_Type": "alpha_asc", "locations": "count_desc", "latlong": "count_desc"}, "facets": {"Skills": {"ACH": 1, "ADP": 1, "AI": 5, "ALPHARETTA": 1, "API": 2, "Accounts Receivable": 1, "Adaptability": 1, "Administrative Tasks": 1, "Agile": 1, "Algorithms": 2, "Alteryx": 1, "Analytical and Problem Solving Skills": 1, "Analytics": 1, "Anaplan": 1, "Android": 1, "Android Development": 1, "Angular": 3, "AngularJS": 1, "Ansible": 8, "Apache Cordova": 1, "Artificial Intelligence": 3, "Audit": 2, "Automation": 5, "Back End Development": 4, "C#": 2, "CI/CD": 5, "CICD": 2, "Cloud": 5, "Communication": 2, "Compliance": 2, "Consulting": 2, "Continuous Integration": 2, "Customer Service": 4, "Data Analysis": 2, "Data Modeling": 2, "Data Science": 4, "Datadog": 4, "Design Patterns": 2, "DevOps": 6, "Docker": 3, "Enterprise Software": 5, "Fast API": 2, "Figma": 2, "Flask": 2, "GCP": 6, "Genai": 5, "Generative AI": 2, "Generative Artificial Intelligence": 4, "Git": 2, "GitHub": 3, "Google Cloud Platform": 2, "Grafana": 3, "HCM": 2, "Infrastructure as Code": 2, "Java": 11, "Java 11": 2, "Kubernetes": 10, "LLM": 2, "Leadership": 3, "Linux": 2, "ML": 3, "Machine Learning": 7, "Management": 3, "Microservices": 3, "Microsoft Power BI": 3, "MongoDB": 2, "Monitoring": 3, "NET": 3, "NoSQL": 2, "Operations": 2, "PagerDuty": 4, "Payroll": 2, "People Management": 2, "Power Bi": 4, "Process Improvement": 2, "Product Management": 5, "Project Management": 4, "Python": 15, "Python Scripting": 4, "React": 5, "SQL": 6, "SaaS": 7, "SaaS Software": 9, "Sales": 2, "Salesforce": 3, "Software": 2, "Software Engineering": 4, "Software Implementation": 2, "Software Product Management": 4, "Splunk": 3, "Tableau": 2, "Technical Presentations": 2, "Technical Recruiting": 2, "Technical Support": 2, "Terraform": 7, "Test": 3, "TypeScript": 2, "User Experience (UX)": 2, "WFM": 2, "Workforce Planning and Strategy": 2}, "Function": {"Accounting/Finance": 23, "Administrative/Support": 7, "Customer Delivery/Implementation Services": 30, "Customer Success": 39, "Customer/Technical Support": 17, "Facilities": 1, "Human Resources": 8, "IT Support": 1, "Information Technology": 15, "Legal": 4, "Marketing": 5, "Pre Sales": 5, "Product": 10, "Relationship Mgmt.": 1, "Sales": 36, "Security/Privacy & Risk": 21, "Select Services": 1, "Services": 12, "Software & Product Development": 183}, "Seniority": {"CXO": 2, "Director": 6, "Entry": 9, "Manager": 8, "Mid-Level": 26, "Senior": 33, "Vice President": 7}, "Workplace_Type": {"hybrid": 209, "onsite": 160, "remote": 52}, "locations": {"Remote": 999999, "Noida, UP, India": 129, "Lowell, MA, United States": 93, "Weston, FL, United States": 82, "Alpharetta, GA, United States": 50, "Atlanta, GA, United States": 45, "Pune, MH, India": 41, "United States": 40, "Maitland, FL, United States": 13, "Sofia, Sofia City Province, Bulgaria": 12, "Bengaluru, KA, India": 10, "Seattle, WA, United States": 10, "Santa Ana, CA, United States": 9, "San Francisco, CA, United States": 8, "Canada": 7, "Varna, Bulgaria": 7, "Bracknell, England, United Kingdom": 6, "Montevideo, Montevideo Department, Uruguay": 6, "Montreal, QC, Canada": 6, "Dublin, D, Ireland": 5, "Scottsdale, AZ, United States": 5, "St. Louis, MO, United States": 5, "NSW, Australia": 5, "Australia": 4, "Indianapolis, IN, United States": 4, "New York, NY, United States": 4, "County Kilkenny, Ireland": 3, "Toronto, ON, Canada": 3, "United Kingdom": 3, "KK, County Kilkenny, Ireland": 2, "VIC, Australia": 2, "Memphis, TN, United States": 2, "NJ, United States": 2, "Netherlands": 2, "Los Angeles, CA, United States": 2, "AL, United States": 1, "AZ, United States": 1, "Branchburg, NJ, United States": 1, "Brazil": 1, "Dallas, TX, United States": 1, "Germany": 1, "FL, United States": 1, "India": 1, "MA, United States": 1, "MI, United States": 1, "Mexico": 1, "NH, United States": 1, "Oakland, CA, United States": 1, "PA, United States": 1, "Philadelphia, PA, United States": 1, "QC, Canada": 1, "RI, United States": 1, "Stuttgart, BW, Germany": 1, "VT, United States": 1, "WA, United States": 1}, "latlong": {"28.5355161,77.3910265": 129, "42.6334247,-71.31617179999999": 93, "26.1003654,-80.3997748": 82, "34.0753762,-84.2940899": 49, "33.7489954,-84.3879824": 44, "18.5204303,73.8567437": 41, "38.7945952,-106.5348379": 40, "28.6277767,-81.36312439999999": 13, "42.6977082,23.3218675": 11, "12.9715987,77.5945627": 10, "47.6062095,-122.3320708": 10, "33.7454725,-117.867653": 9, "37.7749295,-122.4194155": 8, "43.2140504,27.9147333": 7, "56.130366,-106.346771": 7, "-34.9011127,-56.16453139999999": 6, "45.5018869,-73.56739189999999": 6, "51.4141323,-0.7525809": 6, "-33.8688197,151.2092955": 5, "33.4941704,-111.9260519": 5, "38.6270025,-90.19940419999999": 5, "53.3498053,-6.2603097": 5, "-25.274398,133.775136": 4, "39.768403,-86.158068": 4, "40.7127753,-74.0059728": 4, "43.653226,-79.3831843": 3, "52.2836185,-7.1498708": 3, "55.378051,-3.435973": 3, "-37.8136276,144.9630576": 2, "34.0522342,-118.2436849": 2, "35.1495343,-90.0489801": 2, "40.0583238,-74.4056612": 2, "52.132633,5.291265999999999": 2, "52.6549027,-7.246402900000001": 2, "-14.235004,-51.92528": 1, "20.593684,78.96288": 1, "23.634501,-102.552784": 1, "25.8522207,-80.1926822": 1, "32.3182314,-86.902298": 1, "32.7766642,-96.79698789999999": 1, "33.7501275,-84.3885209": 1, "34.0489281,-111.0937311": 1, "37.8043514,-122.2711639": 1, "39.9525839,-75.1652215": 1, "40.58681139999999,-74.69858909999999": 1, "41.2033216,-77.1945247": 1, "41.5800945,-71.4774291": 1, "42.4072107,-71.3824374": 1, "43.1938516,-71.5723953": 1, "44.3148443,-85.60236429999999": 1, "44.5588028,-72.57784149999999": 1, "47.7510741,-120.7401385": 1, "48.7758459,9.1829321": 1, "51.165691,10.451526": 1, "52.9399159,-73.5491361": 1}}, "isSubQuery": true, "showBusinessUnitInPositionSidebar": false, "hideDepartment": null, "iframeImplementation": null, "pcsTextConfiguration": {}, "facetNoTitlecase": null, "skipCSSFacetCapitalization": false, "enableMapClustering": false, "readmoreInstructionEnabled": false, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=ukg.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}, "postLoginLink": {"enabled": true, "message": "Candidate Login", "url": "/careerhub/me?action=edit&trackApplicationStatus=false&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}, "trackApplicationLink": {"enabled": true, "message": "Track Application Status", "url": "/careerhub/my/jobs/applications?trackApplicationStatus=true&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}}, "isHomePageLoad": false, "candidateBuildProfile": {"enabled": true, "message": "Build your resume", "url": "/careerhub/me?action=edit&profile_type=candidate&domain=ukg.com&pid=893378481489&query=*&customredirect=1"}, "chatbot": false, "enabledPersonalizedFeatures": {"recommendationFeedback": false, "tldr": true, "personalizationPreferences": false}, "installed_app_data": [], "enhancementsEnabled": false, "disableAutoScrollOnPositionSelect": false, "locationDistanceKmDefault": 100, "searchFiltersTranslationWhitelist": [], "customJobDescTranslationSkipList": [], "enableCandidateReferralFlow": false, "showBanner": false, "pcsBannerMessage": null, "locationRadiusConfig": {"showLocationRadius": false, "locationRadiusType": "mi"}, "pcsApplyFormV2Enabled": false, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": true, "sortByConfig": null, "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"doNotPrepopulateQuestionIds": ["bc8c6d46-0bdc-4705-8380-04603b50a292"], "prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": false, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": true}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": true, "languages": [{"value": "en", "title": "English"}, {"value": "fr-CA", "title": "Fran\u00e7ais (Canada)"}], "displayLanguage": "en", "requestLocation": false, "positionQnAEnabled": false, "singlePageCareersNavbarGate": false, "advancedOptionsA11yGate": false, "positionSidebarScrollResetGate": false, "pcsApplyFormFileAnswerGate": false, "all_applicable_locations": [{"location": "United States", "city": "", "state": "", "country": "US"}]}