Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Build strong, long-lasting relationships with customers to enhance overall satisfaction. 2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions. 3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information. 4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly. 5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience. 6. Product Expertise: Develop an in-depth understanding of UKG products, their features, and their functionalities. Stay up-to-date with product updates and changes. 7. Functional Knowledge: Possess a comprehensive understanding of how UKG products integrate with various HR and workforce management processes. Be able to provide expert guidance on best practices and solutions. 8. Customer Environment Awareness: Gain insights into each customer's unique environment, including their organizational structure, processes, and challenges. Customize support based on 9. Technical Troubleshooting: Assist customers in resolving technical issues and product-related problems. Troubleshoot and diagnose issues efficiently. Proven 2+ years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service. This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction UltiPro HRMS/Payroll Product Knowledge or other Payroll/HR Systems", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381754057", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893381750502, "name": "Presales Technologist II", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Pre Sales", "business_unit": "Pre Sales", "t_update": 1745439050, "t_create": 1745299214, "ats_job_id": "cd8110cb-9fc8-4383-9909-13268f7cd655", "display_job_id": "PRESA013200", "type": "ATS", "id_locale": "PRESA013200-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381750502", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893381742086, "name": "Enterprise Account Executive", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745467223, "t_create": 1745213193, "ats_job_id": "31eec991-0ef5-4cfe-a0b2-22c23c26f675", "display_job_id": "ACCOU013181", "type": "ATS", "id_locale": "ACCOU013181-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381742086", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381646939, "name": "Retail- Industry Marketing- Sr Principal", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745464253, "t_create": 1745000620, "ats_job_id": "5a92f91d-e409-40f0-8a2b-e2f97fc68586", "display_job_id": "HEALT013175", "type": "ATS", "id_locale": "HEALT013175-en", "job_description": "Strategy Development: Take UKG's overall strategy and solution set and tailor it to support the unique needs of retailers and hospitality providers. Trend Analysis: Conduct thorough market research and analysis to identify the macroeconomic trends impacting retail and map them to the challenges UKG solves and the value it delivers Collaboration: Work closely with cross-functional teams, including sales, marketing, product development, and customer success, to ensure alignment and successful execution of the industry strategy. Influence & Thought Leadership: Serve as a thought leader and industry expert, representing the company through written and spoken communication during sales cycles, at industry events, supporting demand creation, participating in industry associations, and representing UKG in media engagements. Customer Engagement: Build and maintain strong relationships with key customers and UKG stakeholders in the retail sector to understand customer needs and outcomes. This would be activated by your ability to recruit customers to develop success stories and develop a customer advisory board Innovation: Through your expertise and knowledge of the market increase the value of the UKG offering by tailoring our messaging to ensure it resonates with retail customers' unique needs and take back insights gained from your interactions with the market to influence the product road map and ecosystem strategy. Bachelor's degree in Business, Human Resources, or a related field Minimum of 10 years of experience in the retail industry working with significant experience managing store teams Strong critical thinking skills and demonstrated creativity. Exceptional communication and interpersonal skills that can create and nurture relationships with a wide variety of stakeholders. Understanding of Human Capital Management software and its applications in the retail sector. A passion for Retail industries and the workforce Excellent political and business judgment Strong reputation for ethical conduct and unquestionable integrity Team player capable of performing independently Strategic thinker with demonstrated skills to swiftly execute Demonstrated success in aligning with business needs with compelling HCM solutions The ability to understand how software can generate ROI for our customers The ability to understand how product features address industry challenges Influences internal/ external business and/or regulatory issues; makes decisions that have significant impact on UKG and/or the UKG's existing customers and prospective customers.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381646939", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381644975, "name": "SR SALES EXECUTIVE", "location": "Los Angeles,CA,United States", "locations": ["Los Angeles,CA,United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745412185, "t_create": 1744987325, "ats_job_id": "ca4ae485-5b09-4165-8f30-13374319f751", "display_job_id": "ACCOU013172", "type": "ATS", "id_locale": "ACCOU013172-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381644975", "isPrivate": false, "latlongs": "34.0522342,-118.2436849"}, {"id": 893381643171, "name": "SALES EXECUTIVE - CANADA", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745440933, "t_create": 1744984007, "ats_job_id": "131a4ff1-fcef-4ea8-af47-9f66ea58f1f2", "display_job_id": "SALES013171", "type": "ATS", "id_locale": "SALES013171-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381643171", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893381643010, "name": "SALES EXECUTIVE", "location": "MI,United States", "locations": ["MI,United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745457196, "t_create": 1744983211, "ats_job_id": "7f7d2729-701f-48e2-9dd6-daa1d9d355df", "display_job_id": "MMACC013170", "type": "ATS", "id_locale": "MMACC013170-en", "job_description": "With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is seeking a highly motivated sales professional as a Strategic Development Manager who will be responsible for net-new logo sales in the mid-market space. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. Candidates typically have 3-5 years of proven success selling HRMS/Payroll solutions. Ideally, candidates will live in or near their territory and are familiar with the local business climate, however, we encourage you to apply. Challenging? Yes! UKG expects a lot of our sales reps and we provide a lot for our reps to succeed: Tenured management who are skilled at guiding highly successful sales personnel Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. If you are known as an over-achiever, and you've been looking for the opportunity to land your \"last\" HRMS/Payroll sales position, this is it! For sales reps who can prove their HRMS/Payroll game, click the \"Apply Online\" link. All exploratory inquiries and applications for sales employment are kept confidential. Primary Responsibilities: Consistently exceed sales quotas Must have proven success selling HRMS/Payroll solutions to complex organizations Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. Present HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. Excellent written and verbal communication, and presentation skills Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM products and services to final decision makers and end users within an assigned territory Incredibly organized Experience with a diversity of prospecting strategies Minimum Qualifications: Minimum of 3-5 years of proven success selling HCM/Payroll solutions Travel Requirement: 30-40% Where We're Going: UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Pay Transparency: The base salary range for this position is $115,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers. Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 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