services jobs in UKG

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Reconcile tax data to ensure accurate remittances. Collaborate with cross-functional teams (e.g., Treasury, Customer Success, Product Development). Support new customer onboarding to ensure compliance and accuracy. Address urgent payroll tax funding issues with customers. Maintains awareness of SOC 1 controls and accountable for compliance at each task performed Builds relationships of trust, respect and partnership with client contacts by providing exceptional client service Maintain high-level awareness of client Service Level Agreements (SLAs) and executes to meet their requirement Run variance reports and review the accuracy of the payroll data along with individual transactions input 3+ years of experience in Payroll, Financial Services Operations, or Support Operations 2+ years of experience working at a service bureau or with Year-End Filing for Canada Revenue Agency (CRA) and Revenu Quebec. Experience in payroll and payroll tax filing Proficient in using PC with MS Office applications especially Word and Excel Ability to travel up to 25% Bachelor's degree in business/accounting or related field Excellent verbal/written communication and relationship-building abilities. Highly motivated and team oriented with ability to collaborate and effectively work within cross functional teams Strong organizational skills and attention to detail. Certification as a Certified Payroll Professional (CPP) Experience working with UKG Pro suite of products Bilingual communication skills in English and French Experience with Salesforce and SQL Adaptability to dynamic business needs Experience en gestion de la paie et en depot des impots sur la paie. Experience de travail avec la suite de produits UKG Pro. Experience avec Salesforce et SQL.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380963994", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893381180643, "name": "Mgr. Professional Services Consulting", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1745052858, "t_create": 1743132421, "ats_job_id": "92599346-5d89-4d57-a136-7d5d60dfb877", "display_job_id": "MGRPR012660", "type": "ATS", "id_locale": "MGRPR012660-en", "job_description": "Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless \"follow the sun\" implementation methodology. Bachelor's Degree in a Technical Field; MBA Desired. 10-12 Years of Work Experience; People Management Preferred. Ambitious Experienced Professional Services Leader with proven Skills. Strong Project Management Skills and Enterprise Software Experience. Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management. Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers. Demonstrated Experience in Selling Services as part of an Enterprise Software Company.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381180643", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381178130, "name": "Mgr. Professional Services Consulting", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1745037243, "t_create": 1743098345, "ats_job_id": "ca63956b-cccf-4d31-b6e3-30e36c9cd968", "display_job_id": "MGRPR012629", "type": "ATS", "id_locale": "MGRPR012629-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381178130", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893381178138, "name": "Sr Services Project Manager", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1745037967, "t_create": 1743098140, "ats_job_id": "c1152202-e826-4dd4-99d3-a851f769c058", "display_job_id": "SRSER012628", "type": "ATS", "id_locale": "SRSER012628-en", "job_description": "Act as Primary customer liaison for all implementation related tasks. Demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting. Act as a 'People Developer' or 'mentor' to internal colleagues. Assist in continued development in best practices and employee development. Set performance goals for project team or work unit. Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded. Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews. Lead Executive level meetings and escalations. Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. Assess the potential impact on own and others' work, and develop and execute the best work solution. Manage escalated situations as proactively as possible, involving management as needed. Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations. Develop strong customer relationships as 'trusted advisor' at project management, payroll manager, and senior management levels. Strong attention to detail as well as ability to function strategically within account; proactively look at 'big picture' for project/customer short and long term goals; identify and drive additional revenue opportunities within account. Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments). Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for Global customers. Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required. Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team). Comfortable presenting to large and diverse audiences, including C Level executives Strong experience scheduling, preparing presentations and status reports. Ability to perform multiple tasks ranging from project management to coaching other team members. Well versed with MS Office applications including MS Project, Excel, Sharepoint, Powerpoint, Visio Ability and willingness to travel up to 50% based on project needs Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems is strongly preferred If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381178138", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893380911927, "name": "Services Operations Specialist II", "location": "Bangalore,INKA,India", "locations": ["Bangalore,INKA,India"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1745094818, "t_create": 1741783292, "ats_job_id": "7a333d2b-be60-4946-bbdc-aa4a6b6ba00d", "display_job_id": "SERVI012264", "type": "ATS", "id_locale": "SERVI012264-en", "job_description": "1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction. 2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions. 3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information. 4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly. 5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience. Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service. This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380911927", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 893380911808, "name": "Workplace Services Coordinator", "location": "Atlanta,GA,United States", "locations": ["Atlanta,GA,United States"], "hot": 0, "department": "Facilities", "business_unit": "Facilities", "t_update": 1745012560, "t_create": 1741782055, "ats_job_id": "bb1d64df-1b2d-4a9b-9a26-c72802a21263", "display_job_id": "WORKP012263", "type": "ATS", "id_locale": "WORKP012263-en", "job_description": "Assist with processing onsite meeting and event requests, room set ups, catering needs, and event supplies Assist with space planning tasks such as: New Hire desk set up, move request coordination, and space audits Oversee onsite food and wellness programs Support and update the Workplace Services team SharePoint sites Maintain office signage/posters Maintain supplies and schedule servicing of copy machines and printers Provide widespread support to visitors, and reception services as needed Assist with orientation of new UKG (Ultimate Kronos Group) employees to familiarize them with office layout and amenities Complete scheduled audits to ensure general office space and conference rooms are clean and adequately supplied Assist with shipping and receiving as needed Performs other duties as assigned At least two years of related experience working in a corporate environment Advanced proficiency in Microsoft office suite (Word, Excel, Outlook, SharePoint, and PowerPoint) is required, candidates with experience in ServiceNow and/or UKG Workplace, are preferred. Be able to lift 20-30 lb. Demonstrate excellent customer service, interpersonal and communication skills Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment Highly organized with superior attention to detail Strong analytical, organizational, and presentation skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380911808", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893380905124, "name": "Senior Manager Workplace Services", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Human Resources", "business_unit": "Human Resources", "t_update": 1744917615, "t_create": 1741758244, "ats_job_id": "810ab3c4-4153-4024-b540-8427f26895bf", "display_job_id": "SRMGR012247", "type": "ATS", "id_locale": "SRMGR012247-en", "job_description": "Lead the Workplace Services team based in Lowell, MA. Promote a collaborative, team-based environment. Manage the overall operations and maintenance of buildings. Ensure timely inspections and repairs, including walls, flooring, electrical, filters, fixtures, and HVAC systems. Maintain vendor relationships for janitorial, mechanical, electrical, plumbing, carpentry, HVAC, and other facility aspects. Participate in annual environmental and engineering audits. Support the implementation of building-related projects. Understand construction drawings and MEP plans. Assist with Fire/Life safety programs. Provide site support for operations, including moves, events, reception, and mail services. Meet financial targets and key performance indicators. Provide support before, during, and after critical/emergency events. Assist with corporate events, which may occur outside regular business hours. Develop and manage operational budgets, identifying cost-saving opportunities. Direct strategic planning and execution of workplace services for a portfolio of approximately 500,000 square feet. Manage and mentor a team, fostering a culture of collaboration and high performance. Collaborate with business units to effectively allocate and manage space assignments. Oversee and execute capital projects, including office build-outs and infrastructure upgrades. Establish and monitor key performance indicators (KPIs) using CMMS systems. Lead a comprehensive preventative maintenance program for all critical MEP systems. Support employee-facing amenity programs, including food and beverage services and event support. 7+ years of experience in workplace services, facility management, or a related field. 5+ years of line management and team-building experience. Excellent written and oral communication skills and problem-solving abilities. Ability to manage competing priorities, move quickly, and solve problems independently. 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