services jobs in UKG

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Act as a primary point of contact for employees, ensuring timely and accurate responses through phone and email channels. Navigate UKG Pro systems to research and resolve highly complex payroll and benefits issues. Apply advanced root cause analysis and problem-solving techniques to provide effective resolutions and escalate when appropriate. Educate employees on benefits options, using summary plan descriptions and knowledgebase tools. Guide employees through life events such as new hires, marriages, and dependent verifications. Collaborate with internal teams and build strong relationships across departments. Mentor and train junior team members, promoting knowledge sharing and team development. Identify and lead process improvement opportunities, contributing to innovation and efficiency projects. Demonstrate considerable autonomy in managing tasks and making informed decisions to meet project goals. 3-5 years of customer service experience, with a focus on payroll and benefits administration. Strong verbal and written communication skills, with demonstrated ability to communicate effectively and manage customer expectations. Proven ability to handle complex and sensitive situations professionally and thoroughly. High degree of technical skills applicable to task performance, with proficiency in MS Office. Experience with corporate payroll processing, multi-state payroll tax laws, and garnishment processes. Demonstrated leadership skills, with the ability to mentor and guide team members. Problem-solving mindset, with a passion for helping others and driving customer satisfaction. This role requires working in EST and PST time zones. Graduate with a BCom/BSc/BA degree. Certification in Benefits Administration industry is a plus.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383301669", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893383301053, "name": "Human Resources Services Coordinator II", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1752514493, "t_create": 1751897320, "ats_job_id": "cec455d8-3536-4ac2-890b-9971a9c0377c", "display_job_id": "HUMAN014723", "type": "ATS", "id_locale": "HUMAN014723-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383301053", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893383097827, "name": "Services Project Manager", "location": "Montevideo,Uruguay", "locations": ["Montevideo,Uruguay"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1752522922, "t_create": 1750963214, "ats_job_id": "db882249-bc56-4f25-9a17-942ea604a64f", "display_job_id": "SERVI014599", "type": "ATS", "id_locale": "SERVI014599-en", "job_description": "Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plans Facilitate project discovery sessions with all client business representatives and project team members Determine and document customer success criteria Maintain adherence to UKG Ready implementation methodology and processes Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria Implement the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer) Assist Practice Manager by accurately forecasting each month's go-lives Lead customer status and planning meetings and communicate and publish project status to the project team Manage the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success Work with various team members to resolve project and process issues in a timely manner and document any issues Manage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for Kronos Manage the financials of the project, invoicing of delivered services, and resolution of any financial disputes Lead assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores Assist with developing new processes and tools that improve the performance and effectiveness of the project management delivery Assist with other initiatives to evaluate and drive customer satisfaction 2+ years of project management work experience in a customer-facing enterprise software implementation/technical environment Excellent oral and written communication skills in English Strong leadership skills with ability to work as part of a project team as well as mentor others Strong analytical skills and experience scheduling, preparing presentations and status reports Experience in a SaaS environment a plus leading complex/strategic clients Broad knowledge of HRMS, Payroll, Time & Labor management Proven change agent Strong, effective decision-making and multi-tasking skills across multiple projects, each with conflicting goals, and stringent delivery deadlines Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, 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goal creation Identify and implement tool and process improvements and drive ongoing efficiencies, optimize reporting, and improve customers' experience; drive consultants to do the same Attend process improvement and organizational readiness meetings and facilitate knowledge transfer to the team Effectively communicate and report on professional services initiatives and monthly dashboards Highest degree of responsiveness and service to the team and our customers Work closely across all teams to ensure all facets of the implementation process are functioning efficiently, to ensure quality and customer experience is optimal, and help remove any obstacles Serve as an escalation point to Regional/Project Managers for any issues Analyze customer surveys to identify quality improvements; reach out to customers when appropriate Collaborate with team, Regional Managers, and Support Managers and provide creative solutions and recommendations on issue and risk resolution for projects Develop and lead staffing initiatives to meet SLA Develop and lead process improvement initiatives, resource and revenue assessments Drive key department-wide initiatives Excellent oral and written communication skills in English At least 2 years managing software implementation and project-focused resources At least 4 years consulting experience, preferably in the Human Capital Management Software or similar space Experience in communicating technical and project information in a business/commercial context Ability to work in a team, often remotely, in a large corporate environment A self-starter, who can operate successfully in this dynamic and fast-moving corporate environment Proven change agent Strong, effective decision-making and multi-tasking skills across multiple projects, each with conflicting goals, and stringent delivery deadlines Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383096026", "isPrivate": false, "latlongs": "-34.9011127,-56.16453139999999"}, {"id": 893383069591, "name": "Data Services Consultant I (SQL Developer)", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1752524084, "t_create": 1750851661, "ats_job_id": "c98065c3-e2b7-42a2-8a50-d17840d90ebd", "display_job_id": "DATAS014544", "type": "ATS", "id_locale": "DATAS014544-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Description: UKG Ready is an exciting division of UKG which continues to experience incredible growth! If you are interested in taking your career to the next level by utilizing and enhancing your software implementation and consulting skills, then this is the job for you! We are seeking talented software implementation professionals who are interested in being part of our dynamic, fast-paced environment and are eager to develop their career and make a difference for UKG. You will be joining the Data Services Consulting job family of Implementation Services workgroup, under the Customer Experience division for the new customer deployments of UKG Ready product and work with UKG Ready customers in multiple geographies. We hire people having knowledge in Human Capital Management or Workforce Management domain for products like ADP, Ceridian Dayforce, Oracle HCM, PeopleSoft, Ramco, SAP SuccessFactors, Workday. As a Data Services Consultant I within our Technical Shared Services (TSS) team, you will do the following: Responsible for accurately converting data from customers' source system(s) into UKG Ready product. Follow the Data Extraction & Manipulation processes to provide data conversion solutions. Understand customer data import requirements and translate them into required data files in UKG format. Create, Use & Re-use data models using UKG licensed software to meet data conversion needs. Work closely with UKG Managers to complete tasks related to Data conversions. Interpret, validate, and convert data extracted from source system(s) to target system. Utilize available data conversion tools, templates, and documentation to promote efficiency and standardization in compliance with UKG's data conversion methodology. Communicate with internal and external customers on project status, timeline, and assigned responsibilities. Stay up-to-date on the latest data conversion tool features and functionality Use knowledge of a variety of alternatives and their impact on the team to develop an approach to solutions Utilize your technical aptitude to solve moderately complex data conversion issues Work cross-functionally and amongst a team on Data conversion projects Understand & explain clearly difficult &/or sensitive information, and work collaboratively to build consensus Qualifications: Individuals looking to be a part of our talented team should possess the following: Bachelor's degree or equivalent in IT/Computer Science or related field Experience in PL/SQL or any other Data management tools & technologies Proven knowledge of SQL & SDLC concepts. Strong understanding of excel concepts. Strong analytical skills and ability to work in a fast-paced team environment Demonstrated ability to adapt to new technologies and changing environments Excellent logical, analytical, communication and team-player skills. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383069591", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893382938590, "name": "Sr Mgr. Professional Services Consulting", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Services", "business_unit": "Services", "t_update": 1752509537, "t_create": 1750261864, "ats_job_id": "973ec436-b8aa-4a06-87cb-e27b5eba3518", "display_job_id": "SRMGR014380", "type": "ATS", "id_locale": "SRMGR014380-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382938590", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}, {"id": 893382873528, "name": "Sr Data Services Consultant", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1752506438, "t_create": 1750069022, "ats_job_id": "8b9e708a-18b4-4b82-bdf2-d8abcc75c68e", "display_job_id": "SRDAT014310", "type": "ATS", "id_locale": "SRDAT014310-en", "job_description": "Deliver data consulting services to our customers. Utilize available ETL tool to extract and convert data from source system reports. Interpret, validate, and convert data from source system(s) to target system including demographic data, taxation, benefits, payroll balances, additional tables, contacts, dependents, beneficiaries. Extract, validate, convert, reconcile and load US People and Payroll data into HCM software through backend. Perform balancing of payroll data based on earning, deduction and tax codes. Reconciling the opening balances data to be loaded with the original source to ensure that all information has been accurately transferred and that there is no missing information. Utilize available data conversion tools, SQL queries, templates, and documentation to promote efficiency and standardization in compliance with approved data conversion methodology Proactively communicate with peers, internal teams, and customers to keep them apprised of project status and ensure they are on track with assigned responsibilities and project timeline and effectively implement change-control Create required post conversion documents including Issues and Assumptions and Tax Verification Schedule and successfully complete multiple projects within the timeline required Provide input on data conversion methodology and process improvements Provide support to peers (e.g., mentoring, knowledge transfer) including developing and delivering knowledge transfer sessions on new tools and processes as needed/requested Successfully assist or shadow System Consultant on implementation projects in order to gain a better understanding of system configuration and apply that knowledge to add more value during the data conversion process BE/B Tech or Master's in related field 2+ years of experience working on US Payroll and 4+ years of experience in SQL Database, Programming, and Transact SQL Experience working in project teams along with strong SQL skills and Knowledge of any ETL tool Good to have prior experience with US Payroll and any Human Capital Management Software Prior consulting experience, customer-focused, positive and professional attitude along with strong communication and interpersonal skills Able to work independently with minimal supervision, collaborative, organized, detail oriented, accurate and responsive, results driven orientation. 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