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Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, contributing to training materials. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 4+ years of professional software development experience. Deep expertise in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Extensive experience with software development practices and design patterns. Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA. Understanding of cloud technologies and DevOps principles. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. 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Technical Strategy: Drive the technical strategy and vision for major projects and initiatives, ensuring alignment with business goals and industry best practices. Communicate complex concepts, anticipate potential objections, and influence others to adopt a point of view. Leadership: Lead cross-functional teams to design, develop, and deliver high-impact software projects on time and within budget. Coordinate activities and tasks of other team members, working independently and needing guidance only in the most complex situations. Architectural Excellence: Architect, design, and develop complex software systems and applications, ensuring high standards of performance, scalability, and reliability. Collaborate with architects on mid-level and high-level design. Complexity: Solve complex issues with innovative solutions, setting precedents as needed. Navigate information, alternatives, and relationships to achieve results. Communicate complex concepts, anticipate objections, and influence adoption of viewpoints. Impact: Impact the achievement of area/group objectives. Develop team policies, procedures, and techniques. Drive prioritization of technical debt, articulating the expected impact and outcomes. Service Health and Quality: Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Conduct thorough root cause analysis and implement measures to prevent future recurrences. Engineering Excellence Practices: Advocate for and implement best quality practices, hold a high bar for engineering excellence, and guide the team in maintaining service quality through the testing pyramid. DevOps Model: Oversee CI/CD pipelines, ensuring efficient build, test, and deployment phases. Take ownership from working with product management on requirements to designing, developing, testing, deploying, and maintaining software in production. Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., JUnit, Selenium) and design patterns leveraging the test automation pyramid as the guide. Code Review: Conduct comprehensive code reviews, providing constructive feedback and ensuring adherence to best practices. Mentorship: Provide technical mentorship and guidance, fostering a culture of learning and continuous improvement. Mentor junior engineers on taking ownership of the full lifecycle of services and features. Documentation: Develop and maintain comprehensive technical documentation for software applications and systems. Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within the team (e.g., CoPilot). Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. 7+ years of professional software development experience. Deep expertise in one or more programming languages such as Java, C, C++, C#, .NET, Python, or JavaScript. Extensive experience with software architecture and design patterns, including the ability to design and implement scalable, reliable systems in a DevOps model. Proven track record of leading and delivering large-scale, complex software projects. Proficiency with cloud technologies like Azure, AWS, GCP, and version control systems like GitHub. Strong problem-solving skills and attention to detail, with a commitment to delivering high-quality software solutions. Proficiency in building telemetry or observability as part of the development process. Strong leadership, communication, and interpersonal skills, with the ability to influence and drive technical decisions across the organization. Master's degree or PhD in Computer Science or a related technical field. Familiarity with developing accessible technologies. Dedicated to diversity and inclusion initiatives. Demonstrated expertise in specialized disciplines and related fields. Recognized as an expert in their technical area. Understanding of internal and external business challenges and regulatory factors. 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Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction. Program Management: Drive the definition and execution of program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Drive and leverage cross-functional teams through strong communication and negotiation skills, effectively collaborating with stakeholders to for consensus and alignment on objectives, scope, and deliverables, and consistently advocating for the best interests of the organization while maintaining positive relationships Technical Acumen: Apply your experience with software development processes to guide project planning and execution, ensuring adherence to best practices and standards. Reporting & Management: Develop, Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles. Stakeholder Communication: Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations. Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them. Process Improvement: Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices. Timely Delivery with Quality: Managing cross-team dependencies and ensuring that deliverables meet quality standards and align with committed timelines. Outcome Based Thinking: Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution. Service Ownership: Embrace all facets of program initiatives and take ownership from inception to completion. Bachelor's degree in Computer Science, Engineering, or a related field 5 years of experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects. Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships. Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously. Good understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps. Perform in a hybrid-office role, requiring three or more days per week in the office Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes. Implement systems and processes that enable informed and data-driven decision making Partner closely with cross functional teams to improve the overall customer experience Practice continuous learning, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380252059", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893380356208, "name": "Lead Product Manager", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States", "Atlanta,GA,United States", "Lowell,MA,United States"], "hot": 0, "department": "Product", "business_unit": "Product", "t_update": 1743112368, "t_create": 1738662429, "ats_job_id": "f2282bd7-e30b-413d-b93a-ee36427e03f3", "display_job_id": "LEADP011517", "type": "ATS", "id_locale": "LEADP011517-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. We are searching for an experienced Product Manager who thrives on building great products and enjoys working in an agile environment to lead products from ideation to delivery. This individual is skilled at serving and partnering with key stakeholders - from internal users to customers to service and support teams. This person has a passion for working with products that are critical to UKG and that will assist in delivering a product vision to help our customers and our internal organizations execute our overall UKG vision. The Product Manager defines and evangelizes the overall strategy and vision for one or more products in a portfolio. They understand the customer and market needs and drive development priorities to maximize the product value. About the role: Supports definition of the product strategy and direction of investment as it relates to a product in the Tax Reporting & Filing Product area. Articulates clear product vision aligned to the overall strategy for the portfolio. Able to clearly communicate the vision and priorities to different teams and stakeholders. Serves as expert on current state of the product with relevant metrics, benchmarks, and usage data. Drives the roadmap and empowers the team of product owners and development to fully own and develop the features. Build strong relationships and influence internal partners. Fosters a strong product culture for the entire team based in best practices. Acts as primary point of contact and guides a cross-functional team to ensure whole-product readiness. About you: 5+ years technology Product Management experience Experience in payroll, tax and/or payment services Preferred 1-3+ years knowledge of SAAS product management Strong written and oral communication skills Experience with Agile development methodology Comfortable and experienced presenting to various audiences and levels Experience working with both technical and business user communities Strong use of analytics, user research and business cases to drive decisions and improve products Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. USA Pay Transparency: The pay range for this position is $126,300 to $181,500, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380356208", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893380957618, "name": "Mgr. Product Support", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States", "Lowell,MA,United States", "Santa Ana,CA,United States", "St Louis,MO,United States", "Atlanta,GA,United States", "Alpharetta,GA,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1743111041, "t_create": 1742187935, "ats_job_id": "4ca9ec82-02e9-4303-be30-372a5a77bf41", "display_job_id": "MGRPR012322", "type": "ATS", "id_locale": "MGRPR012322-en", "job_description": "Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Pro and WFM customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Pro and WFM Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support Qualifications: 2-5+ years' experience coaching and/or developing a customer support or technical support team Must be able to be in office 3 days a week HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380957618", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893379180384, "name": "Fellow AI Architect, Generative AI", "location": "Seattle,WA,United States", "locations": ["Seattle,WA,United States", "Lowell,MA,United States", "San Francisco,CA,United States", "Santa Ana,CA,United States", "Montreal,QC,Canada", "Atlanta,GA,United States", "Alpharetta,GA,United States", "Weston,FL,United States", "New York,NY,United States", "Toronto,ON,Canada", "United States"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1743043158, "t_create": 1731041714, "ats_job_id": "70afb63b-cf62-4ae7-ac21-d19382d60689", "display_job_id": "FELLO009905", "type": "ATS", "id_locale": "FELLO009905-en", "job_description": "Architectural Vision & Strategy: Define and drive the generative AI architecture strategy, ensuring UKG remains at the leading edge of AI innovation. Develop and communicate a cohesive architectural vision that aligns with business goals, enabling the seamless integration of GenAI capabilities across our product suite. Technical Leadership: Serve as the primary technical visionary for generative AI, providing hands-on guidance in advanced methods (e.g., transformer models, diffusion models, GANs) and setting technical standards that ensure scalability, security, and efficiency. Cross-Functional Collaboration: Work closely with executive leadership, product management, data science, and engineering teams to establish and prioritize GenAI initiatives. Collaborate with cross-functional teams to ensure alignment on requirements and objectives, driving the infusion of AI capabilities across products. Innovation & Research: Conduct hands-on, advanced research in generative AI, staying current with emerging technologies, industry trends, and best practices. Lead the exploration and implementation of state-of-the-art GenAI techniques to enhance product value and drive a competitive edge. Mentorship & Culture Building: Mentor and influence senior engineering leaders, fostering a culture of AI excellence, thought leadership, and continuous innovation. Champion best practices in AI/ML development, CI/CD processes, and quality assurance to ensure high standards across the organization. Community Engagement: Act as an ambassador for generative AI internally and externally, representing UKG in the AI community through publications, speaking engagements, and industry forums. Scalable Solutions: Oversee the deployment of large-scale AI models, ensuring they are optimized for performance, cost, and resource efficiency in production environments. Establish guidelines for high-quality, production-ready AI/ML systems that can scale with business needs. Governance & Standards: Define and enforce development methodologies, CI/CD standards, and architectural guidelines for AI solutions. Maintain documentation of architectural decisions and technical roadmaps, ensuring a sustainable foundation for future AI-driven capabilities. Educational Background: PhD in Computer Science, AI, Machine Learning, or a related field, or equivalent industry experience. Experience: 12+ years in software development and AI, with at least 5 years of hands-on experience in generative AI, NLP, or related fields. Proven expertise in architecting and deploying large-scale AI/ML systems in production environments. Technical Proficiency: Expert-level skills in programming languages (e.g., Python, Java) and AI frameworks (e.g., TensorFlow, PyTorch). Strong understanding of cloud platforms (AWS, Google Cloud, Azure) and MLOps practices for large-scale model training and deployment. 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