{"domain": "ukg.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": true, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"hideReferralJobCart": true, "custom_head_scripts": {"SUCCESS_FORM_PAGE_LOAD": "<script>const checkMarkIcon=document.querySelector('i[data-test-id=\"apply-success-check-mark\"]');if (checkMarkIcon){checkMarkIcon.style.display = \"none\";const newImg = document.createElement('img');newImg.src = 'https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721664001::ukg-U-logo-teal';newImg.style.width = '100px';checkMarkIcon.parentNode.insertBefore(newImg, checkMarkIcon.nextSibling);}</script>"}, "job_insights_display": {"hide": true}, "searchBar": {"locationSearchPlaceholderText": "City, State/Territory, Country or \"remote\""}, "advancedSearchOptions": [{"visible": true, "key": "Skills", "name": "Your Relevant Skills"}, {"visible": true, "key": "Function", "name": "Function"}, {"visible": true, "key": "Seniority", "name": "Seniority"}, {"visible": true, "key": "Workplace_Type", "name": "Job Location Type"}], "postReferralText": "Thank you for submitting a referral!\n\nYour referral has been received and there is no further action required from you. We will be in touch shortly with the candidate to ask them to make a full application. Our recruiting team will get in touch with you when we have an update.\n\nIn the meantime, you can check the status of your referral at any time by visiting this <b>link</b> <a href=\"https://app.eightfold.ai/careerhub/myreferrals\">https://app.eightfold.ai/careerhub/myreferrals</a>", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon"}, "enableTalentNetwork": 1, "homePageHeroBanner": {"opacity": 0, "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1719385727::ukg_hero_image_Americas", "hideInMobileView": false, "useImage": 1}, "navBar": {"color": "#005151", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1716297698::UKG_w.png", "link": "https://www.ukg.com/about-us/careers", "background": "#005151", "opacity": 1, "target": "_blank"}, "privacy": {"text": "By clicking \"I Accept\" and moving forward, I hereby consent to the processing of my Personal Information and all terms described within the <a href=https://www.ukg.com/privacy target=\"_blank\">UKG Privacy Policy.</a> I certify, to the best of my knowledge, that the information I am providing is complete and accurate.", "button": "I Accept", "title": "Data Privacy Agreement", "show_notifications_consent_text": true, "show_notifications_privacy_policy_checkbox": true, "logged_out_notifications_privacy_policy_checkbox_text": " I agree to receiving job recommendations by email."}, "uploadResumeModal": {"title": "Welcome to {company_name}'s Career Center", "subtitle": "Streamline your search by uploading your resume to be matched with positions that best suit your qualifications.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "page_description": "Explore exciting career opportunities at UKG! Join a dynamic team committed to innovation, growth, and creating meaningful connections.", "perks": [{"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721638227::health-insurance.svg", "title": "COMPETITIVE HEALTHCARE PLANS", "description": "We offer you and your family comprehensive medical, dental, and vision coverage. Coverage includes infertility treatments, surrogacy, and gender affirmation surgery. "}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721638942::401K-RetirementSavingsPlan.svg", "title": "45% MATCHING ON 401K", "description": "To help you invest in your future, we provide a 45% company match on total employee contributions to a 401K plan."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639080::PaidPersonalTimeOff.svg", "title": "UNLIMITED TIME OFF", "description": "We recognize the value of time away from work. U Krew Time is provided for you to rest and recharge. We also offer two paid days off each year for you to give back to your community."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721639280::UChoose.svg", "title": "U CHOOSE", "description": "Our U Choose benefits program reimburses you up to $1,400 annually for any of 150 different life expenses, including: childcare, health & wellness, home internet, and pet veterinary services."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721640306::paid-maternity-leave.svg", "title": "PAID MATERNITY, PATERNITY, AND PARENTAL LEAVE", "description": "New parents can take paid time off \u2013 with 100% of your salary paid \u2013 to bond with your new baby or adoptive child."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641108::EmployeeResourceGroups.svg", "title": "EMPLOYEE RESOURCE GROUPS (ERGS)", "description": "U Krewers will be the first to tell you that UKG is a company that welcomes people from all backgrounds. And our ERGs provide the opportunity for you to connect and share your story with other like-minded U Krewers."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641260::tuition-reimbursement-program.svg", "title": "TUITION REIMBURSEMENT PROGRAM", "description": "You can apply for reimbursement for undergraduate, graduate, or post-graduate degree programs that are relevant to your job or for future opportunities at UKG."}, {"image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1721641461::AdoptionAndSurrogacySupport.svg", "title": "ADOPTION & SURROGACY SUPPORT", "description": "We recognize and celebrate that families are formed in many different ways. Our Adoption and Surrogacy Assistance benefit programs help offset the cost of adoption and surrogacy expenses."}], "custom_style": {"css": ".nav-item a { color: #fff !important;} .refer .user-name { color: #fff !important; } .fixed-top { background-color: #000 !important; } .position-job-description .block__field--wide-rich-text { width: inherit !important; }.a-link{color:#008ad1!important}.headers{text-align:center}.btn {border-color: #005151 !important;}.pillContainer .pillTitle {color: #140ba3 !important;  font-size:15px !important;} .career-custom-navbar-items-container { float:left !important; }   .custom-navbar-item { margin-right: 15px; }  .join-tn-link { margin-right: 15px; }  .candidate-login-link { margin-right: 15px; } .navbar a:nth-child(2) { float: left; margin-right:25px; } .custom-navbar-items-wrapper{display: contents !important; float: none;}  .custom-navbar-item { margin-right:25px !important; } .btn-primary { background:#005151 !important } .hero-image { height:388px !important; } .question-rte {text-align: left !important;}", "font": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1720608276::custom.css"}, "customNavbarItems": [{"label": "Career Areas", "hasSubItems": true, "subItems": [{"label": "Software Engineering, Product, Innovation, and Cloud", "path": "https://www.ukg.com/about-us/careers/technology-careers", "openInNewTab": true}, {"label": "Customer Experience", "path": "https://www.ukg.com/about-us/careers/customer-experience-careers", "openInNewTab": true}, {"label": "Sales and Marketing", "path": "https://www.ukg.com/about-us/careers/sales-marketing-careers", "openInNewTab": true}, {"label": "Corporate Function ", "path": "https://www.ukg.com/about-us/careers/corporate-careers", "openInNewTab": true}, {"label": "Early Career & Internships", "path": "https://www.ukg.com/about-us/careers/early-career-internships", "openInNewTab": true}]}, {"label": "Life at UKG", "hasSubItems": true, "subItems": [{"label": "Benefits", "path": "https://www.ukg.com/about-us/careers/benefits", "openInNewTab": true}, {"label": "Featured Locations", "path": "https://www.ukg.com/about-us/careers/featured-locations", "openInNewTab": true}, {"label": "UKG Culture", "path": "https://www.ukg.com/about-us/careers/life-at-ukg", "openInNewTab": true}, {"label": "UKG Blog", "path": "https://www.ukg.com/blog?filter_view%5B0%5D=bloglanding_category%3A6176", "openInNewTab": true}, {"label": "Our Awards", "path": "https://www.ukg.com/about-us/awards-and-recognition", "openInNewTab": true}]}, {"label": "Interviewing at UKG", "hasSubItems": true, "subItems": [{"label": "Our Hiring Process", "path": "https://www.ukg.com/about-us/careers/faqs", "openInNewTab": true}, {"label": "Career Advice", "path": "https://www.ukg.com/blog/tags/career-advice", "openInNewTab": true}]}], "page_image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1715588905::ukg-favicon", "max_applications_refer": 0, "applyButton": {"background": "#005151"}, "mapConfig": {"enabled": true}, "defaultState": {"pymww": false}, "links": {"videos": ["https://www.youtube.com/watch?v=Eje82dg1jLw", "https://www.youtube.com/watch?v=09Nv22GZL9w", "https://www.youtube.com/watch?v=9BnYiKhxCpk", "https://www.youtube.com/watch?v=61omJa_ogNw"], "blogs": ["https://www.ukg.com/blog/life-ukg/curious-about-companys-culture-ask-these-5-questions", "https://www.ukg.com/blog/life-ukg/how-best-prepare-behavioral-interview-4-easy-steps", "https://www.ukg.com/blog/life-ukg/cracking-code-career-advice-working-tech"]}, "customContent": {"positionSections": [{"body": "<div class='headers'>NOTICE ON HIRING SCAMS</div><br>UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.<br><br>"}]}, "i18n_overrides_master": {"customContent": {"en": {"hiringScamHeading": "NOTICE ON HIRING SCAMS", "hiringScamBody": "UKG will never ask you for a copy of your driver\u2019s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.", "aboutJobDescriptionHeading": "ABOUT OUR JOB DESCRIPTIONS", "aboutJobDescriptionBody": "All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change."}, "fr-ca": {"hiringScamHeading": "AVIS SUR LES ESCROQUERIES EN MATI\u00c8RE D\u2019EMBAUCHE", "hiringScamBody": "UKG ne vous demandera jamais une copie de votre permis de conduire, de votre carte d\u2019assurance sociale ou de votre passeport lors d\u2019un entretien d\u2019embauche. Pour les nouvelle embauches, nous ne demandons pas de paiement pour l\u2019achat d\u2019\u00e9quipement, le co\u00fbt de la formation ou la r\u00e9ception des documents d\u2019accueil. UKG ne fait pas d\u2019offres d\u2019emploi en dehors de son processus d\u2019embauche officiel. Pour vous aider \u00e0 vous prot\u00e9ger contre d\u2019\u00e9ventuelles escroqueries en mati\u00e8re d\u2019embauche, d\u00e9couvrez notre processus d\u2019embauche officiel, qui est d\u00e9crit <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>ici</a>.", "aboutJobDescriptionHeading": "\u00c0 PROPOS DE NOS DESCRIPTIONS D\u2019EMPLOI", "aboutJobDescriptionBody": "Toutes les descriptions d\u2019emploi sont r\u00e9dig\u00e9es de mani\u00e8re \u00e0 refl\u00e9ter fid\u00e8lement le poste \u00e0 pourvoir et \u00e0 inclure les responsabilit\u00e9s professionnelles g\u00e9n\u00e9rales. Elles ne pr\u00e9sentent pas un inventaire complet et d\u00e9taill\u00e9 de toutes les t\u00e2ches, responsabilit\u00e9s et qualifications requises pour le poste. La direction se r\u00e9serve le droit de r\u00e9viser le poste ou d\u2019exiger l\u2019ex\u00e9cution d\u2019autres t\u00e2ches ou de t\u00e2ches diff\u00e9rentes si ou lorsque les circonstances changent."}}, "talentNetworkHeroBanner": {"en": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "fr-ca": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}}}, "talentNetworkHeroBanner": {"title": "  ", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "recaptcha_enabled": 1, "companyName": "UKG", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 893382594406, "name": "Integration Consultant", "location": "Indianapolis,IN,United States", "locations": ["Indianapolis,IN,United States", "Atlanta,GA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749687950, "t_create": 1748528304, "ats_job_id": "ba3c15f8-77c5-4e4e-a398-2cf16a323c6b", "display_job_id": "INTEG013941", "type": "ATS", "id_locale": "INTEG013941-en", "job_description": "Performance is typically measured by delivery of agreed-to solutions within budgeted hours. Work closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budget Manage integration timelines including but not limited to notifying clients of changes to task dates or assigned resources Ability to communicate clearly Ability to assess, design, and develop integration meeting customer requirements Ability to assist Services teams with integration discovery and scoping 1 - 3 years of experience in a Professional Services consulting environment Demonstrated communication skills - written and verbal (internal and external facing) Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience Experience in database querying, programming and web services, web transfer methods, file management, and cloud technology Must be able to be in office 3 days a week Knowledge in specialized functional areas (HRIS, Benefits, HR, Payroll, Workforce Management, etc.) Development languages (.NET, Java, JavaScript, JSON, SQL) Development tools (source control, defect tracking tools, Postman, etc.)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382594406", "isPrivate": false, "latlongs": "39.768403,-86.158068"}, {"id": 893382561504, "name": "Sr Product Support Representative", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Maitland,FL,United States", "Weston,FL,United States", "Santa Ana,CA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749584533, "t_create": 1748242398, "ats_job_id": "1c67ac5e-8404-4e75-b2c3-c11bd625e3a0", "display_job_id": "SRPRO013877", "type": "ATS", "id_locale": "SRPRO013877-en", "job_description": "Using professional concepts, support software in various environments. Advise and assist customers on system configuration Analyze customer configurations and think out of the box to resolve issues. Understand and configure software geared to client specific requirements. Research application questions, assist with setting up testing scenarios and provide testing support to the customer. Follow practices and procedures in analyzing a variety of business situations or data requiring a review of a variety of factors. Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations. Provide significant transfer of Virtual Roster product knowledge to Virtual Roster customer Maintains log of open Salesforce cases and projects. Technical Associates or BS/BA Degree or related discipline preferred or equivalent experience or a minimum of 2-4+ years of related work experience in software applications and customer support Interpersonal skills, analytical mindset, technical product knowledge, and strong attention to detail are critical Strong sense of urgency in the decision-making process when assessing problems/situations Strong written, verbal and virtual communication skills are a must Strong leadership, teamwork, influencing, mentoring, and coaching skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382561504", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893382354756, "name": "Product Support Representative", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749659779, "t_create": 1746816144, "ats_job_id": "f56b0e03-1ed7-46a8-a6e9-ee5465078c00", "display_job_id": "PRODU013604", "type": "ATS", "id_locale": "PRODU013604-en", "job_description": "Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.) Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy Professionally communicate with clients at management level and above both verbally and through written communication Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment Accurately document and manage workload in a Customer Relationship Management system (CRM) Take initiative to analyze available resources to make effective decisions that adhere to policies Work and remain focused under pressure while providing exceptional customer service Minimum of 2 years' experience in a customer support and technical support environment High School diploma / GED Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams Human Capital Management (Payroll) system experience SQL Soft-phone systems (ring central) Inbound support experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382354756", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893382277112, "name": "Product Support Representative", "location": "Indianapolis,IN,United States", "locations": ["Indianapolis,IN,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749667156, "t_create": 1746546203, "ats_job_id": "9d885aec-0996-4492-a7ea-cc23eb3e0130", "display_job_id": "PRODU013519", "type": "ATS", "id_locale": "PRODU013519-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we\u2019re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you\u2019re more than your work. That\u2019s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you\u2019re passionate about our purpose \u2014 people \u2014then we can\u2019t wait to support whatever gives you purpose. We\u2019re united by purpose, inspired by you. UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Global Support team. As a member of this growing team, you will be expected to deliver an efficient and consistent world-class customer experience. Exhibiting high standards of communication and service whilst troubleshooting complex customer issues providing in-depth analysis and expedient resolutions. Duties and Responsibilities: Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI\u2019s. Develop in-depth product knowledge on UKG\u2019s products. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. \u00a0Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG\u2019s knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support Basic Qualifications: 2+ years\u2019 experience in a fast-paced customer service and/or technical support environment Demonstrated technical troubleshooting and/or problem-solving skills Demonstrated dedication to customer service and experience managing customer relationships Preferred Qualifications Experience working with/in UKG Product suite HR and/or Payroll experience Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills Where we\u2019re going\u00a0 UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it\u2019s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!\u00a0\u00a0\u00a0 Equal Opportunity Employer\u00a0 UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.\u00a0 View  The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters  here .\u00a0 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u00a0 Disability Accommodation in the Application and Interview Process.\u00a0 For individuals with disabilities that need additional assistance at any point in the application and interview process, please email  UKGCareers@ukg.com .\u00a0 The pay range for this position is $41,600.00 to $59,800.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG\u2019s comprehensive benefits can be reviewed on our careers site at  https://www.ukg.com/careers ", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382277112", "isPrivate": false, "latlongs": "39.768403,-86.158068"}, {"id": 893381579115, "name": "Mgr. Product Support", "location": "Atlanta,GA,United States", "locations": ["Atlanta,GA,United States", "St Louis,MO,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749670844, "t_create": 1744781054, "ats_job_id": "2ab87d2c-4212-46a1-bc0d-fe9e81e0e3ef", "display_job_id": "MGRPR013098", "type": "ATS", "id_locale": "MGRPR013098-en", "job_description": "Manage front-line Product Support team for UKG Pro Suite customers Drive high-level customer satisfaction through effective leadership Oversee daily operations (metrics analysis, staffing, training) Coach for performance excellence and career development Build trust while removing barriers to success Foster a positive work environment that celebrates achievements 5+ years of experience in payroll/SaaS management or related role 3+ years managing a high volume support team Proven leadership experience with a track record of building and managing high-performing teams Experience improving support metrics and implementing proactive solutions Strong data analysis and problem-solving skills Excellent communication and leadership abilities Proficiency in case management systems and Microsoft Office Suite Bachelor's degree in Business Administration, Human Resources, or related field HR, Payroll, or HCM industry knowledge Analyze KPIs to address trends and improve performance Participate in hiring and on-call rotation Ensure timely connection with all customer contacts Work with other managers to allocate resources effectively Implement creative solutions and partner with Product/Engineering Maintain communication with cross-functional teams Participate in peer collaboration to share best practices Prepare team for on-call responsibilities", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381579115", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893381420703, "name": "Mgr. Product Support", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Maitland,FL,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749663110, "t_create": 1744278900, "ats_job_id": "7ea1a273-fc23-44a8-b44a-ed8d038db19d", "display_job_id": "MGRPR012986", "type": "ATS", "id_locale": "MGRPR012986-en", "job_description": "Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Ready customers Provide high level customer satisfaction to the UKG Ready customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Ready Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support 2-5+ years' experience coaching and/or developing a customer support or technical support team Must be able to be in office 3 days a week HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and procedures", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381420703", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893381407003, "name": "Mgr. Technical Support Engineering", "location": "Atlanta,GA,United States", "locations": ["Atlanta,GA,United States", "Maitland,FL,United States", "Weston,FL,United States", "Lowell,MA,United States", "Alpharetta,GA,United States"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749677946, "t_create": 1744217507, "ats_job_id": "58cd1db0-b7de-4249-83be-636173c179c9", "display_job_id": "MGRTE012976", "type": "ATS", "id_locale": "MGRTE012976-en", "job_description": "Lead and guide a team of highly engaged technical support individuals tasked with providing technical support to our UKG customers. Develop strategies, operating plans and manage the execution within the support team to provide consistently high-quality service which drives customer success Provide guidance to your team on operational or technical challenges and interface effectively with other technical teams and with customers directly to provide total customer satisfaction Proficiently gather and analyze team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions, and predict future needs Identify and implement process improvements which increase team efficiency, effectiveness, and the customer experience Ensure that the your team documents, tracks, and manages all support requests, communications, and actions in the Salesforce CRM system Interact with Engineering and other technical teams & resources to facilitate complex issue resolution Ensure adherence to established support processes (e.g. case management, problem resolution, escalation) and best practices to ensure expedited resolution of issues and positive customer experiences Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results Provide leadership in resolving issues related to inter-departmental workflow and processes Meet or exceed the established service level objectives for the support teams Act as an escalation resource for customer and internal feedback pertaining to the team Participate in late & weekend shifts on a rotational basis Participation in on-call rotations is required to provide occasional after-hours support 3+ years leading technical resources in a technical support environment and driving strong results Knowledge of technical product support and the underlying technologies Experience documenting and implementing processes and procedures Knowledge of support tools for issue tracking and knowledge management Must be able to be in the office 3 days a week ( Atlanta GA, Maitland FL, Weston FL, Alpharetta GA, or Lowell MA) HR, Payroll, Time and Labor and/or HCM domain experience Experience managing successful remote support teams Excellent customer service skills and demonstrated track record in communicating with customers, instilling confidence, and building strong customer & internal partner relationships Strong leadership, teamwork, influencing, mentoring, and coaching skills Ability to multi-task and prioritize projects, time manage, and practice detail-oriented organizational skills BA/BS degree in Management, Information Technology, Computer Science, or a related technical discipline such as Engineering", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381407003", "isPrivate": false, "latlongs": "33.7489954,-84.3879824"}, {"id": 893382378353, "name": "Technical Support Technician", "location": "Varna,Bulgaria", "locations": ["Varna,Bulgaria", "Sofia, Bulgaria"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749688731, "t_create": 1747049768, "ats_job_id": "b3c59a34-5f88-4bc8-a130-19088d078ae3", "display_job_id": "TECHN013621", "type": "ATS", "id_locale": "TECHN013621-en", "job_description": "Provide technical support to One View Product users on raised requests. Organize and prioritize incoming technical support requests. Maintain clear and regular communication with users regarding request status. Analyze and validate technical support requests by reproducing use cases. Address complex configurations and technical challenges. Escalate and manage 3rd Level Support Requests when necessary. Become an expert in One View Product features and functionalities. Stay updated on new product features. Document and create troubleshooting articles. Medical coverage provided by Bulstrad for you and your dependents Life, AD&D, Disability & critical illness coverage provided by DZI Meal vouchers provided by Edenred - 150 BGN per month Employee Assistance Programs available 24/7 Global Tuition Reimbursement program - up to 7,125 BGN per year Fertility support - up to 13,600 BGN per year Adoption assistance UKG scholarship program Minimum of 1 year experience in a product support role. High school diploma, general education degree, or equivalent. Excellent English communication skills, both written and verbal. Ability to work well in a team and independently. Dynamic prioritization skills and ability to voice concerns and suggestions. Strong organizational, multi-tasking, and planning abilities. Professional, motivated, and able to work on own initiative. Focused and results-oriented with a positive and empathetic attitude. Prompt response to customer concerns and effective troubleshooting. Ability to write and maintain documentation for client reference. High focus on quality and customer satisfaction. Experience with MS Office, databases like PostgreSQL or MySQL, and CRM/Enterprise software.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382378353", "isPrivate": false, "latlongs": "43.2140504,27.9147333"}, {"id": 893382376081, "name": "Technical Support Engineer", "location": "Sydney,NSW,Australia", "locations": ["Sydney,NSW,Australia"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749702799, "t_create": 1747038151, "ats_job_id": "62b810ff-f45b-4241-8d05-444be3216c6e", "display_job_id": "TECHN013616", "type": "ATS", "id_locale": "TECHN013616-en", "job_description": "Develop in-depth product knowledge on UKG ProWFM and learn how to recognise and effectively troubleshoot the different focus areas of the application. Research application questions by setting up scenarios and testing within the application. Troubleshoot, analyze, and solve complex customer issues utilizing documentation, knowledge base, bug tracking system and senior team members expertise. Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review. Analyze customer configurations and think 'outside the box' to resolve and/or find an appropriate alternate solution. Fully document all activities, interactions, and next steps throughout the lifecycle of a case per departmental guidelines. Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding UKG applications. Identifying more technical complex issues for escalation to senior Technical Support staff. Provide weekend, public holidays cover and after hour service as needed to meet business requirements. Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function, with at least 2 years of experience. o An understanding of web technologies such as Java/XML, MS IIS, HTML. o Familiarity with Oracle or SQL relational database management systems and SQL scripting. o Microsoft Operating systems. o Networking technologies. o Experience with CRM solutions such as Salesforce. o Solid Operational statistical analytical ability using applications such as Excel etc. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. Experience in both small and large companies in a B2B environment is highly desirable. Track record of accomplishment and effectiveness within organisations. Experience in working in 24x7 support operations and with teams across multiple locations is essential. Ability to remain focussed with a solid attention to detail. Ability to translate business issues into appropriate outcomes. Strong verbal and written English skills is essentials. You will understand our UKG Global Job Architecture career matrix profile for Global Support Technical Support Engineering. This role is expected to be fulfilled in a learning capacity. Experience with enterprise-level software solutions, SaaS environments and/or Atlassian specific products like JIRA and Confluence.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382376081", "isPrivate": false, "latlongs": "-33.8688197,151.2092955"}, {"id": 893381132178, "name": "Integration Consultant II", "location": "Pune City,India", "locations": ["Pune City,India"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1749655672, "t_create": 1742795361, "ats_job_id": "d9c10700-207f-4152-a7b5-f10d44b3d6d4", "display_job_id": "INTEG012473", "type": "ATS", "id_locale": "INTEG012473-en", "job_description": "\u25cf Perform tasks related to the setup and rollout of new clients \u25cf Provide technical guidance and insight to the customer facing team members (Project managers, Post Go-live services etc.) \u25cf Develop tools and update processes to make delivery more efficient \u25cf Adept at dealing with sensitive data and proficient in providing and maintaining high client service standards \u25cf Display exceptional organizational skills and have a high-risk consideration of implications of any changes made on the systems \u25cf Collaborate and work with non-technical customers (internal and external) on highly technical issues Maintain project management tools for all integration projects Participate in special projects to help improve and enhance the team's best practices and processes Experience in troubleshooting issues / IT development knowledge Significant experience in basic networking protocols, including TCP/IP, HTTP, SFTP, DNS Demonstrate solid understanding of SaaS environments and appreciation of Uptime and Service Level Agreements (SLA) in a technical and/or internet-based environment Ability to create and manage documentation Working knowledge of Linux and understanding of Linux-based software stacks \u25cf Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience \u25cf 4+ years of experience in Technical consulting and/or technical client roll out \u25cf 4+ years of experience in any customer facing role \u25cf Expertise on HRSD products would be an advantage", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381132178", "isPrivate": false, "latlongs": "18.5204303,73.8567437"}], "debug": {}, "count": 10, "countFilterByMatchScore": null, "location_user": "any", "location_used": "", "locationInsights": null, "showWizard": false, "disableLocationSearchDropdown": false, "pcsAutocompleteLocationEnabled": 0, "recommended_star_threshold": 3.1, "mocTitle": null, "fuzzyResultsReturned": false, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "893378414147", "Skills": [], "Function": ["Customer/Technical Support"], "Seniority": [], "Workplace_Type": []}, "userTitles": [], "isThinProfile": false, "veteranProgramDetails": [], "enableTargetedResume": 0, "jobCardConfig": null, "facetDisplaySort": {"Skills": "alpha_asc", "Function": "alpha_asc", "Seniority": "alpha_asc", "Workplace_Type": "alpha_asc", "locations": "count_desc", "latlong": "count_desc"}, "facets": {"Skills": {"10-K": 1, "10-Q": 1, "ADP": 1, "AI": 4, "AI Driven Innovation": 1, "API": 2, "Ad Sales": 1, "Adobe After Effects": 1, "Adobe Creative Suite": 1, "Advertising": 1, "Agile": 2, "Agile Methodologies": 1, "Algorithms": 1, "Android": 1, "Android Development": 1, "Angular": 3, "Angular UI": 1, "AngularJS": 1, "Ansible": 10, "Ansible Software": 1, "Apache Cordova": 1, "Art Direction": 1, "Artificial Intelligence": 3, "Audit": 1, "Authentication": 1, "Authenticition": 1, "Automation": 5, "Automation Controls": 1, "Automation Frameworks": 1, "B2B": 1, "B2B Marketing": 1, "BI reporting": 1, "Back End Development": 1, "Banking": 1, "Brand Development": 2, "Brand Innovation": 1, "Brand Management": 2, "Brand Strategy": 1, "C#": 2, "CI/CD": 4, "CPA": 2, "Cloud": 3, "Compliance": 3, "Corporate Branding": 2, "Creative Direction": 2, "Data Analytics": 2, "Datadog": 4, "DevOps": 4, "DevOps Tools": 2, "Digital Marketing Campaigns": 2, "Digital Marketing Strategies": 2, "Enterprise Software": 2, "Excel": 3, "Forecasting": 2, "GCP": 6, "Genai": 2, "Generative AI": 2, "Git": 3, "GitHub": 5, "Global Brand Management": 2, "Grafana": 3, "HCM": 2, "IGA": 2, "Infrastructure as Code": 3, "Java": 12, "Java 11": 2, "JavaScript": 2, "Kubernetes": 7, "Machine Learning": 2, "Marketing": 2, "Marketing Strategy": 2, "Microservices": 2, "Microsoft Excel": 3, "Microsoft Power BI": 2, "Monitoring": 3, "NET": 4, "PagerDuty": 5, "Payroll Taxes": 3, "People Management": 3, "Power Bi": 2, "Product Management": 4, "Project Management": 2, "Python": 11, "Python Scripting": 4, "React": 3, "Reporting": 2, "SQL": 2, "SaaS": 6, "SaaS Applications": 3, "SaaS Software": 5, "Saviynt": 2, "Software Engineering": 3, "Software Product Management": 3, "Splunk": 4, "Strategy": 3, "Tableau": 3, "Team Leadership": 2, "Team Management": 2, "Terraform": 9}, "Function": {"Accounting/Finance": 15, "Administrative/Support": 7, "Corporate Strategy": 2, "Customer Delivery/Implementation Services": 15, "Customer Success": 52, "Customer/Technical Support": 10, "Information Technology": 7, "Legal": 3, "Marketing": 18, "Pre Sales": 5, "Product": 3, "Sales": 33, "Security/Privacy & Risk": 18, "Services": 7, "Software & Product Development": 241}, "Seniority": {"CXO": 1, "Director": 11, "Entry": 7, "Manager": 16, "Mid-Level": 16, "Senior": 23, "Vice President": 7}, "Workplace_Type": {"hybrid": 229, "onsite": 166, "remote": 42}, "locations": {"Remote": 999999, "Noida, UP, India": 142, "Weston, FL, United States": 91, "Lowell, MA, United States": 83, "Pune, MH, India": 59, "Atlanta, GA, United States": 54, "Alpharetta, GA, United States": 34, "United States": 34, "Sofia, Sofia City Province, Bulgaria": 15, "Montevideo, Montevideo Department, Uruguay": 12, "Seattle, WA, United States": 11, "Varna, Bulgaria": 10, "Montreal, QC, Canada": 9, "County Kilkenny, Ireland": 8, "Santa Ana, CA, United States": 7, "Canada": 6, "Dublin, D, Ireland": 6, "Maitland, FL, United States": 6, "San Francisco, CA, United States": 6, "NSW, Australia": 5, "Bengaluru, KA, India": 4, "Scottsdale, AZ, United States": 4, "Indianapolis, IN, United States": 3, "VIC, Australia": 3, "St. Louis, MO, United States": 3, "Toronto, ON, Canada": 3, "United Kingdom": 3, "New York, NY, United States": 3, "Boston, MA, United States": 2, "Dallas, TX, United States": 2, "Las Vegas, NV, United States": 2, "Los Angeles, CA, United States": 2, "San Juan, Puerto Rico": 2, "AB, Canada": 1, "AL, United States": 1, "Austin, TX, United States": 1, "Australia": 1, "Bracknell, England, United Kingdom": 1, "Fort Lauderdale, FL, United States": 1, "Germany": 1, "KK, County Kilkenny, Ireland": 1, "MA, United States": 1, "MB, Canada": 1, "Memphis, TN, United States": 1, "Miami, FL, United States": 1, "NH, United States": 1, "PA, United States": 1, "Puerto Rico": 1, "Punta Santiago, Humacao, Puerto Rico": 1, "RI, United States": 1, "SK, Canada": 1, "Stuttgart, BW, Germany": 1, "VA, United States": 1, "VT, United States": 1, "Westford, MA, United States": 1, "julia lopez": 1}, "latlong": {"28.5355161,77.3910265": 142, "26.1003654,-80.3997748": 90, "42.6334247,-71.31617179999999": 81, "18.5204303,73.8567437": 59, "33.7489954,-84.3879824": 53, "38.7945952,-106.5348379": 34, "34.0753762,-84.2940899": 33, "42.6977082,23.3218675": 14, "-34.9011127,-56.16453139999999": 12, "47.6062095,-122.3320708": 11, "43.2140504,27.9147333": 10, "45.5018869,-73.56739189999999": 9, "52.2836185,-7.1498708": 8, "33.7454725,-117.867653": 7, "28.6277767,-81.36312439999999": 6, "37.7749295,-122.4194155": 6, "53.3498053,-6.2603097": 6, "56.130366,-106.346771": 6, "-33.8688197,151.2092955": 5, "12.9715987,77.5945627": 4, "33.4941704,-111.9260519": 4, "-37.8136276,144.9630576": 3, "38.6270025,-90.19940419999999": 3, "39.768403,-86.158068": 3, "40.7127753,-74.0059728": 3, "43.653226,-79.3831843": 3, "55.378051,-3.435973": 3, "32.7766642,-96.79698789999999": 2, "34.0522342,-118.2436849": 2, "36.1699412,-115.1398296": 2, "42.3600825,-71.0588801": 2, "-25.274398,133.775136": 1, "18.1654052,-65.75203429999999": 1, "18.220833,-66.590149": 1, "18.4153108,-66.0593509": 1, "18.4655394,-66.1057355": 1, "25.7616798,-80.1917902": 1, "26.1224386,-80.13731740000001": 1, "30.267153,-97.7430608": 1, "32.3182314,-86.902298": 1, "33.748752,-84.38768449999999": 1, "34.0746204,-84.29228619999999": 1, "35.1495343,-90.0489801": 1, "37.4315734,-78.6568942": 1, "41.2033216,-77.1945247": 1, "41.5800945,-71.4774291": 1, "42.4072107,-71.3824374": 1, "42.5811425,-71.4395267": 1, "43.1938516,-71.5723953": 1, "44.5588028,-72.57784149999999": 1, "48.7758459,9.1829321": 1, "51.165691,10.451526": 1, "51.4141323,-0.7525809": 1, "52.6549027,-7.246402900000001": 1, "52.9399159,-106.4508639": 1, "53.7608608,-98.8138762": 1, "53.9332706,-116.5765035": 1}}, "isSubQuery": true, "showBusinessUnitInPositionSidebar": false, "hideDepartment": null, "iframeImplementation": null, "pcsTextConfiguration": {}, "facetNoTitlecase": null, "skipCSSFacetCapitalization": false, "enableMapClustering": false, "readmoreInstructionEnabled": false, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=ukg.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}, "postLoginLink": {"enabled": true, "message": "Candidate Login", "url": "/careerhub/me?action=edit&trackApplicationStatus=false&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}, "trackApplicationLink": {"enabled": true, "message": "Track Application Status", "url": "/careerhub/my/jobs/applications?trackApplicationStatus=true&profile_type=candidate&domain=ukg.com&customredirect=1&utm_source=Eightfold"}}, "isHomePageLoad": false, "candidateBuildProfile": {"enabled": true, "message": "Build your resume", "url": "/careerhub/me?action=edit&profile_type=candidate&domain=ukg.com&Function=Customer/Technical Support&pid=893378414147&triggerGoButton=false&customredirect=1"}, "chatbot": false, "enabledPersonalizedFeatures": {"recommendationFeedback": false, "tldr": true, "personalizationPreferences": false}, "installed_app_data": [], "enhancementsEnabled": false, "disableAutoScrollOnPositionSelect": false, "locationDistanceKmDefault": 100, "searchFiltersTranslationWhitelist": [], "customJobDescTranslationSkipList": [], "enableCandidateReferralFlow": false, "showBanner": false, "pcsBannerMessage": null, "locationRadiusConfig": {"showLocationRadius": false, "locationRadiusType": "mi"}, "pcsApplyFormV2Enabled": true, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": true, "sortByConfig": null, "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"doNotPrepopulateQuestionIds": ["bc8c6d46-0bdc-4705-8380-04603b50a292"], "prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": false, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": true}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": true, "languages": [{"value": "en", "title": "English"}, {"value": "fr-CA", "title": "Fran\u00e7ais (Canada)"}], "displayLanguage": "en", "requestLocation": false, "positionQnAEnabled": false, "singlePageCareersNavbarGate": false, "advancedOptionsA11yGate": false, "positionSidebarScrollResetGate": false, "pcsApplyFormFileAnswerGate": false, "all_applicable_locations": [{"location": "Weston,FL,United States", "city": "Weston", "state": "FL,US", "country": "US"}, {"location": "Maitland,FL,United States", "city": "Maitland", "state": "FL,US", "country": "US"}, {"location": "Atlanta,GA,United States", "city": "Atlanta", "state": "GA,US", "country": "US"}, {"location": "Alpharetta,GA,United States", "city": "Alpharetta", "state": "GA,US", "country": "US"}, {"location": "Lowell,MA,United States", "city": "Lowell", "state": "MA,US", "country": "US"}, {"location": "St Louis,MO,United States", "city": "St. Louis", "state": "MO,US", "country": "US"}, {"location": "Santa Ana,CA,United States", "city": "Santa Ana", "state": "CA,US", "country": "US"}, {"location": "Scottsdale,AZ,United States", "city": "Scottsdale", "state": "AZ,US", "country": "US"}]}