UKG jobs in Bulgaria

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Provide exceptional support based on agreed Service Level Agreements (SLAs) and key performance metrics. Develop product knowledge on UKG's HCM and Workforce Management solutions. Act as the first point of contact for customer support cases and requests Resolve cases expediently utilising best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps[FB1] [RR2] . Use internal tools to drive resolution and, or advance cases to next support level. Develop a subject-matter expertise in areas of the product enabling you to contribute to the overall team's readiness. Improve UKG's KCS knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Maintain effective communication with management for issue escalation and resolution. Participation in an on-call rotation as required to provide occasional after-hours support. Available to work onsite at a UKG office location at least three days per week, including a Monday or a Friday Fluent in both written and oral English. Good technical or analytical aptitude Strong attention to detail. Excellent written, oral communication, listening and telephone skills. Ability to successfully work both independently and as part of a team. Ability to perform in a fast-paced environment. Fluent in spoken and written French or German is a plus A quick learner able to analyze technical issues Proven record of high customer satisfaction and key performance metrics.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382624274", "isPrivate": false, "latlongs": "43.2140504,27.9147333"}, {"id": 893383741913, "name": "Services Project Manager", "location": "Varna,Bulgaria", "locations": ["Varna,Bulgaria"], "hot": 0, "department": "Customer Delivery/Implementation Services", "business_unit": "Customer Delivery/Implementation Services", "t_update": 1755094304, "t_create": 1753939252, "ats_job_id": "c6421c6f-7c06-4fb2-9f07-03b889c182bb", "display_job_id": "SERVI015216", "type": "ATS", "id_locale": "SERVI015216-en", "job_description": "3+ years of hands-on Project Management experience in a commercial environment; Project Management Certification, strong understanding and experience of PM Principles, tools and techniques; Graduate or Postgraduate degree in a business or technology field; Proven track record of successfully implementing software delivery methodologies such as Agile and Waterfall; Proven ability to take ownership in business transformation projects; Good understanding of system integration principles; Strong exposure to software and service delivery; Proven track required in best in class Customer Service communications and delivery; Desire to develop a deep working knowledge of the global mobility / international payroll landscape. First class inter-personal skills, coupled with strong influencing abilities, across senior stakeholder groups. Excellent communication skills both oral and written, as well as mastery of Microsoft Office tools. Embraces the idea that AI tools enhance the project managers effectiveness; Excellent attention to detail and time and workload management skills; Must be motivated, professional, work on own initiative, with the capacity to be a versatile team player - flexible, proactive and pragmatic; Experience creating and managing project plans, RAID Logs, CRs and adherence to governance standards. Medical coverage provided by Bulstrad for you and your dependents; Life, AD&D, Disability & critical illness coverage provided by DZI; Meal vouchers provided by Edenred - 150 BGN per month; Employee Assistance Programs available 24/7; Global Tuition Reimbursement program - up to 7,125 BGN per year; Fertility support - up to 13,600 BGN per year; Adoption assistance; UKG scholarship program;", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383741913", "isPrivate": false, "latlongs": "43.2140504,27.9147333"}, {"id": 893383489804, "name": "Partner Services Alliance Associate", "location": "Varna,Bulgaria", "locations": ["Varna,Bulgaria"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1755094831, "t_create": 1752753230, "ats_job_id": "bf15035a-bee5-4373-a572-a164317c1980", "display_job_id": "PARTN014939", "type": "ATS", "id_locale": "PARTN014939-en", "job_description": "Manage Global scope of services per location, ensuring service description, fees and all inputs for database updates are implemented accurately and timely Analyze current scope management, identify improvement areas, and implement best practices to improve the efficiency Negotiate service fees with partners to secure cost-effective solutions for the company Work in alignment with partner management strategy, KPIs and goals Align with cross-functional teams, including sales, onboarding, and operations, to ensure scope management processes meet business needs Support partner enablement to onboarding, ensuring work orders are in place. Support partner termination process by issuing Termination letters Manage partner pipeline process depending on agreed frequency Communicate effectively with partners to ensure optimal service delivery Medical coverage provided by Bulstrad for you and your dependents; Life, AD&D, Disability & critical illness coverage provided by DZI; Meal vouchers provided by Edenred - 150 BGN per month; Employee Assistance Programs available 24/7; Global Tuition Reimbursement program - up to 7,125 BGN per year; Fertility support - up to 13,600 BGN per year; Adoption assistance; UKG scholarship program; Education in Economics, or Finance, or Business Administration or Payroll/Accounting is an advantage; Experience in working with Microsoft package, Outlook, eager to learn company platforms; Excellent attention to detail, ensuring accuracy and timeliness; Great organizational skills and high efficiently managing multiple tasks; Strong analytical skills with the ability to make data-driven decisions; Eager to learn and develop new skills as we grow; Participate and lead projects.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893383489804", "isPrivate": false, "latlongs": "43.2140504,27.9147333"}, {"id": 893383488348, "name": "Senior Technical Training Specialist", "location": "Varna,BGR", "locations": ["Varna,BGR"], "hot": 0, "department": null, "business_unit": "Unknown", "t_update": 1755087929, "t_create": 1752736764, "ats_job_id": "640ba996-874a-4877-bcd9-3ee9abeb23df", "display_job_id": "SRTEC014932", "type": "ATS", "id_locale": "SRTEC014932-en", "job_description": "Develop, maintain, and deliver onboarding training programs for UKG internal teams and external stakeholders. Develop and maintain instructor-led training content, such as presentations, assessments, and the development of multimodal content. Work on optimizing the onboarding process of new joiners. Work with UKG Managed Services management to ensure all courses are maintained and effective by identifying training gaps through needs analysis. Work with the Process Excellence Managers to achieve greater effectiveness in the training process Assist UKG management with up-to-date reporting on new hire time-to-competence, new hire onboarding programs, and general training admin. 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Process Analysis: Analyze current business processes and workflows to identify inefficiencies and areas for improvement. Solution Development: Develop and propose solutions that address business needs and improve operational efficiency. Documentation: Create clear and concise documentation, including business requirements, process maps, and user stories. Data Analysis: Utilize data analysis techniques to interpret business data and provide actionable insights. Project Support: Assist in the planning, execution, and monitoring of projects to ensure successful delivery. Stakeholder Communication: Maintain effective communication with stakeholders to manage expectations and provide updates on project progress. Testing and Validation: Support the testing and validation of new systems and processes to ensure they meet business requirements. Continuous Improvement: Identify opportunities for continuous improvement and contribute to the development of best practices. Medical coverage provided by Bulstrad for you and your dependents; Life, AD&D, Disability & critical illness coverage provided by DZI; Meal vouchers provided by Edenred - 150 BGN per month; Employee Assistance Programs available 24/7; Global Tuition Reimbursement program - up to 7,125 BGN per year; Fertility support - up to 13,600 BGN per year; Adoption assistance; UKG scholarship program; Education: Bachelor's degree in business administration, Information Technology, or a related field. Experience: Minimum of 5+ years of experience as a Business Analyst or in a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in business analysis tools and methodologies. Experience with data analysis and visualization tools (e.g., Excel, Tableau). Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Experience in Payroll, Finance or Accountancy field or any related experience Certification in Business Analysis (e.g., CBAP, CCBA). Familiarity with project management methodologies (e.g., Agile, Scrum). 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Solid understanding of UK payroll compliance, including tax codes, pensions, RTI, and statutory reporting. Ability to interpret Workforce Management, HR, and Payroll requirements and configure systems accordingly. Comfortable working within structured project environments, understanding key phases such as discovery, build, test, and go-live. Excellent communication and interpersonal skills for client-facing interactions. Familiarity with additional modules such as Time & Attendance, Leave Management, or Core HR. 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