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Utilize available ETL tool to extract and convert data from source system reports. Interpret, validate, and convert data from source system(s) to target system including demographic data, taxation, benefits, payroll balances, additional tables, contacts, dependents, beneficiaries. Extract, validate, convert, reconcile and load US People and Payroll data into HCM software through backend. Perform balancing of payroll data based on earning, deduction and tax codes. Reconciling the opening balances data to be loaded with the original source to ensure that all information has been accurately transferred and that there is no missing information. Utilize available data conversion tools, SQL queries, templates, and documentation to promote efficiency and standardization in compliance with approved data conversion methodology Proactively communicate with peers, internal teams, and customers to keep them apprised of project status and ensure they are on track with assigned responsibilities and project timeline and effectively implement change-control Create required post conversion documents including Issues and Assumptions and Tax Verification Schedule and successfully complete multiple projects within the timeline required Provide input on data conversion methodology and process improvements Provide support to peers (e.g., mentoring, knowledge transfer) including developing and delivering knowledge transfer sessions on new tools and processes as needed/requested Successfully assist or shadow System Consultant on implementation projects in order to gain a better understanding of system configuration and apply that knowledge to add more value during the data conversion process BE/B Tech or Master's in related field 2+ years of experience working on US Payroll and 4+ years of experience in SQL Database, Programming, and Transact SQL Experience working in project teams along with strong SQL skills and Knowledge of any ETL tool Good to have prior experience with US Payroll and any Human Capital Management Software Prior consulting experience, customer-focused, positive and professional attitude along with strong communication and interpersonal skills Able to work independently with minimal supervision, collaborative, organized, detail oriented, accurate and responsive, results driven orientation. 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Assist Services Teams with integration discovery and scoping. Assess, design, and develop integration solutions tailored to customer requirements. Manage integration timelines, including notifying clients about task date changes or resource allocation updates. Provide User Acceptance Testing (UAT) support. Perform coding, testing, and deployment of integration interfaces. Upgrade existing UKG customers from lower versions to the latest compatible versions, ensuring a like-to-like implementation. Maintain an overall understanding of the UKG solution for successful system upgrades and deployments. Show flexibility to work in shifts providing US Hours coverage. 6-10 years of overall experience in Integration and Workforce Management (WFM). 3+ years of experience with UKG Pro WFM/Dimensions. Hands-on experience in creating interfaces for upstream/downstream systems using Dell Boomi. Experience in designing, building, testing, deploying, and scheduling integration processes involving third-party systems. Expertise in Dell Boomi AtomSphere, including components, connectors, Application Source Qualifier, Mapping Designer, and Transformations. 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Interpret, validate, and convert data from source system(s) to target system including demographic data, taxation, benefits, payroll balances, additional tables, contacts, dependents, beneficiaries. Extract, validate, convert, reconcile and load US People and Payroll data into HCM software through SQL stored procedures and backend. Perform balancing of payroll data based on earning, deduction and tax codes. Reconciling the opening balances data to be loaded with the original source to ensure that all information has been accurately transferred and that there is no missing information. Utilize available data conversion tools, SQL queries, templates, and documentation to promote efficiency and standardization in compliance with approved data conversion methodology Proactively communicate with peers, internal teams, and customers to keep them apprised of project status and ensure they are on track with assigned responsibilities and project timeline and effectively implement change-control Create required post conversion documents including Issues and Assumptions and Tax Verification Schedule and successfully complete multiple projects within the timeline required Provide input on data conversion methodology and process improvements Provide support to peers (e.g., mentoring, knowledge transfer) including developing and delivering knowledge transfer sessions on new tools and processes as needed/requested Successfully assist or shadow System Consultant on implementation projects in order to gain a better understanding of system configuration and apply that knowledge to add more value during the data conversion process BE/B Tech or Master's in related field 2+ years of experience working on US Payroll and 4+ years of experience in SQL Database, Programming, and Transact SQL Experience working in project teams along with strong SQL skills and Knowledge of any ETL tool Good to have prior experience with US Payroll and any Human Capital Management Software Prior consulting experience, customer-focused, positive and professional attitude along with strong communication and interpersonal skills Able to work independently with minimal supervision, collaborative, organized, detail oriented, accurate and responsive, results driven orientation. 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Then this role will be a good match for you! Join us as a Manager, Technical Support Engineering and you'll be at the forefront of our service offering to our enterprise and SMB customers across diverse industries including retail, hospitality, healthcare, manufacturing, services, distribution, and the public sector. Your keen interest in information technology alongside your superior communication skills will provide you with the creative problem-solving skills you'll need to excel in this role. We offer a structured training plan, and long-term development opportunities across our business. You will play a critical part in guaranteeing outstanding customer satisfaction, product quality, and ongoing customer success with UKG products. You will: Guide and influence others internally and/or externally Network with functional area management and with peer managers across the organization Act as trusted advisor to customers; leverage network across organization to resolve escalations Working closely with the ANZSEA Support leadership team, you will ensure case backlog, response, resolution times and other critical Support Services KPIs relative to support quality, and customer satisfaction targets are managed within defined and published targets Promote Knowledge Centric Support (KCS) practices - team uses the Knowledge Base (KB) for research during problem resolution and regularly contribute content to facilitate the growth of our Community Proficiently gather and analyse team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions and predict future needs Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results Coordinate root-cause analysis and fixes for complex issues for our customers while being key to providing a consistent quality experience, bringing new and improved support methodologies to UKG Participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details Play an important role in supporting the organisation's security and data protection policies, with emphasis on the protection of sensitive customer information Demonstrate a focus on team coaching, skills and career development, SOP improvements, delivery quality, transparency, analytics and developing robust teams Partner with global peers in aligning our Company and Customer Success strategies and work within the broader ecosystem of Support leaders to improve the overall department and corporate operational efficiencies Have a strong business sense, define global and scalable frameworks & methodologies that are comprehensive from concept through adoption, scale, and maintenance Contribute to team meetings, offering suggestions and ideas to underpin key success factors Be responsible for developing and maintaining positive relationships with customers (management and staff) and ensuring high level of satisfaction with technical support services Work with the Professional Services group to ensure Customers are appropriately transitioned to Support. 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