rose arctic ice jobs in UKG

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Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other engineers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. DevOps Model: Basic understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, continuously deploy and operate the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and contribute to training materials. D\u00e9veloppement de logiciels : R\u00e9diger un code propre, facile \u00e0 maintenir et efficace pour diverses applications et syst\u00e8mes logiciels. Conception et architecture : Participer aux revues de conception avec les pairs et les parties prenantes. R\u00e9vision du code : Examiner avec diligence le code d\u00e9velopp\u00e9 par d'autres ing\u00e9nieur(e)s, fournissez une r\u00e9troaction qui adh\u00e8re aux pratiques exemplaires standard de l'industrie telles que les directives de codage. Essais : Construire des logiciels testables, d\u00e9finir des tests, participer au processus de test, automatiser les tests \u00e0 l'aide d'outils (par exemple, Junit, Selenium) et de mod\u00e8les de conception en s'appuyant sur la pyramide d'automatisation des tests. D\u00e9bogage et d\u00e9pannage : Triage des d\u00e9fauts ou des probl\u00e8mes signal\u00e9s par la client\u00e8le, d\u00e9bogage et r\u00e9solution en temps opportun et de mani\u00e8re efficace. Sant\u00e9 et qualit\u00e9 des services : Contribuer au maintien de la sant\u00e9 et de la qualit\u00e9 des services et des incidents, en identifiant rapidement les probl\u00e8mes et en les signalant. Collaborer avec l'\u00e9quipe \u00e0 l'utilisation des indicateurs de sant\u00e9 des services et de la t\u00e9l\u00e9m\u00e9trie pour prendre des mesures. Contribuer \u00e0 l'analyse des causes profondes et \u00e0 la mise en \u0153uvre de mesures visant \u00e0 \u00e9viter que de telles situations ne se reproduisent \u00e0 l'avenir. Mod\u00e8le DevOps : Compr\u00e9hension de base du travail dans un mod\u00e8le DevOps. Commencer \u00e0 s'approprier la collaboration avec la gestion des produits sur les exigences pour concevoir, d\u00e9velopper, tester, d\u00e9ployer en continu et exploiter le logiciel en production. Documentation : Documenter correctement les nouvelles fonctionnalit\u00e9s, les am\u00e9liorations ou les corrections apport\u00e9es au produit, et contribuer aux supports de formation. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Proficiency in one or more programming languages such as Python, Java, or JavaScript. Experience with software development practices and design patterns. Basic familiarity with version control systems like GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Good communication skills in French and English, both written and spoken. Experience with cloud platforms like Azure, AWS, or GCP. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment Demonstrates strong customer empathy by understanding and addressing user needs and challenges Commitment to continuous learning and professional development. Baccalaur\u00e9at en informatique, en ing\u00e9nierie ou dans un domaine technique connexe, ou exp\u00e9rience pratique \u00e9quivalente. Au moins deux ans d'exp\u00e9rience professionnelle dans le d\u00e9veloppement de logiciels. Ma\u00eetrise d'un ou plusieurs langages de programmation tels que Python, Java ou JavaScript. Exp\u00e9rience des pratiques de d\u00e9veloppement de logiciels et des mod\u00e8les de conception. Familiarit\u00e9 de base avec les syst\u00e8mes de contr\u00f4le de version tels que Git GitHub et les syst\u00e8mes de suivi des bogues/travaux tels que JIRA. Compr\u00e9hension de base des technologies du nuage et des principes DevOps. Solides comp\u00e9tences en mati\u00e8re d'analyse et de r\u00e9solution de probl\u00e8mes, avec une exp\u00e9rience av\u00e9r\u00e9e dans l'\u00e9laboration et l'exp\u00e9dition de produits et de services logiciels performants. Bonne capacit\u00e9 de communication en fran\u00e7ais et en anglais, tant \u00e0 l'\u00e9crit qu'\u00e0 l'oral. Exp\u00e9rience des plateformes infonuagiques comme Azure, AWS ou GCP. Exp\u00e9rience des cadres et outils d'automatisation des tests. Connaissance des m\u00e9thodologies de d\u00e9veloppement agile. Bonnes aptitudes \u00e0 la communication et aux relations interpersonnelles, avec la capacit\u00e9 de travailler efficacement dans un environnement d'\u00e9quipe collaboratif. Faire preuve d'une grande empathie \u00e0 l'\u00e9gard des clients en comprenant et en r\u00e9pondant aux besoins et aux d\u00e9fis des utilisateurs. Engagement \u00e0 l'\u00e9gard de l'apprentissage continu et du d\u00e9veloppement professionnel. UKG s'appr\u00eate \u00e0 vivre quelque chose de vraiment sp\u00e9cial. \u00c0 l'\u00e9chelle mondiale, nous nous classons d\u00e9j\u00e0 au premier rang pour la gestion des ressources humaines et au deuxi\u00e8me rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premi\u00e8re ligne commencent et terminent leur journ\u00e9e avec notre logiciel, et des milliards de quarts de travail sont g\u00e9r\u00e9s chaque ann\u00e9e par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits aliment\u00e9s par l'IA et con\u00e7us pour soutenir la client\u00e8le de toutes tailles, de tous secteurs et de toutes zones g\u00e9ographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'\u00e9galit\u00e9 d'acc\u00e8s \u00e0 l'emploi Ultimate Kronos Group est fier d'\u00eatre un employeur souscrivant au principe de l'\u00e9galit\u00e9 d'acc\u00e8s \u00e0 l'emploi et s'engage \u00e0 maintenir un milieu de travail diversifi\u00e9 et inclusif. Tous les candidats qualifi\u00e9s seront pris en consid\u00e9ration pour un emploi sans \u00e9gard \u00e0 la race, \u00e0 la couleur, \u00e0 la religion, au sexe, \u00e0 l'\u00e2ge, au handicap, \u00e0 l'\u00e9tat matrimonial, \u00e0 la situation familiale, \u00e0 l'orientation sexuelle, \u00e0 la grossesse, \u00e0 l'information g\u00e9n\u00e9tique, \u00e0 l'identit\u00e9 de genre, \u00e0 l'expression de genre, \u00e0 l'origine nationale, \u00e0 l'ascendance, au statut de citoyen, au statut d'ancien combattant et \u00e0 tout autre statut prot\u00e9g\u00e9 par les lois f\u00e9d\u00e9rales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage \u00e0 fournir un accommodement aux personnes handicap\u00e9es durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous \u00e0 UKGCareers@ukg.com. Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites. Candidats du Qu\u00e9bec: Bien que le fran\u00e7ais soit exig\u00e9 pour les postes au Qu\u00e9bec, l'utilisation de l'anglais est \u00e9galement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de m\u00eame que de la n\u00e9cessit\u00e9 d'interagir avec les employ\u00e9s ou les partenaires du si\u00e8ge am\u00e9ricain d'UKG et de ses bureaux internationaux.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378433836", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893380361708, "name": "Payroll Compliance Advisor", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Product", "business_unit": "Product", "t_update": 1743536419, "t_create": 1738694825, "ats_job_id": "20f14494-3311-4c72-b25d-70dba8ef5f6c", "display_job_id": "PRODU011525", "type": "ATS", "id_locale": "PRODU011525-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. We are seeking a dedicated and meticulous Payroll Compliance Advisor to join the Regulatory and Tax Research team and ensure our payroll software stays ahead of ever-evolving regulations in Canada. The Regulatory and Tax Research team is responsible for product compliance at UKG by monitoring, analyzing, and partnering with product development teams to provide functionality that meets ever-evolving regulatory requirements. Duties and responsibilities: Your primary responsibility will be to research and interpret compliance requirements, translating them into actionable steps for our development teams. You'll be the link between the ever-changing regulatory landscape and our cutting-edge payroll products. Additionally: Deep-dive into Canadian payroll tax updates and regulations Stay on top of the latest changes: Track daily updates on compliance mandates and identify any adjustments needed for necessary forms, tax calculations, and wage attachment regulations Bridge the gap: Analyze and summarize identified changes, creating comprehensive documentation for our product and development teams to incorporate into UKG's Canada payroll products Act as a trusted advisor and liaison, collaborating closely with the EPIC Product Team Share your knowledge: Train and educate stakeholders on the impact of regulatory changes Effectively communicate complex compliance requirements to both internal and external stakeholders,answering questions and providing timely, accurate information Minimum required qualifications: Bachelor's degree in accounting, finance, or a related field preferred Minimum 2 years of experience in Canadian payroll compliance or a similar role Strong analytical and research skills Fluent in French, with excellent communication and interpersonal skills Ability to prioritize, manage deadlines, and work independently Proficient in Microsoft Office Suite and research databases Preferred Qualifications: Have experience working with Canadian government agencies to obtain specific payroll requirements Excel at juggling multiple tasks and managing deadlines Enjoy being the \"go-to\" person for all things compliance Stay enthusiastic about learning and keeping up with emerging trends in the payroll industry Have experience using UKG Pro Payroll Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. Conseiller(ere) en conformite de la paie Presentation de l'entreprise Avec 80 000 clientes et clients repartis dans 150 pays, UKG est la plus grande entreprise de logiciels privee basee aux \u00c9tats-Unis dans le monde. Et nous ne faisons que commencer. Voulez-vous apporter vos idees audacieuses et votre esprit de collaboration a une organisation qui a encore beaucoup a construire et a realiser? Lisez la suite. Chez UKG, vous obtenez plus qu'un simple emploi. Le travail se fait dans un but precis. Notre equipe de Krewers est en mission pour inspirer chaque organisation a devenir un excellent lieu de travail avec notre technologie RH primee, con\u00e7ue pour toutes et tous. Ici, nous savons que vous representez plus que votre travail. C'est pourquoi nos avantages sociaux vous aident a vous epanouir personnellement et professionnellement, des programmes de bien-etre et du remboursement de droits de scolarite a U Choose -- un programme de remboursement de depenses personnalisable qui peut etre utilise pour plus de 200 besoins qui vous conviennent le mieux, a vous et a votre famille, du remboursement de pret etudiant, a la garde d'enfants, en passant par l'assurance pour animaux de compagnie. Notre culture inclusive, nos groupes de ressources pour les employe(e)s actifs et engages, et nos dirigeant(e)s bienveillant(e)s valorisent chaque voix et vous soutiennent dans la realisation du meilleur travail de votre carriere. Si notre raison d'etre (les personnes) vous passionne, il nous tarde de soutenir ce qui vous donne un but. Nos objectifs nous unissent, vous etes notre source d'inspiration. Nous recherchons un(e) Conseiller(ere) en conformite de la paie rigoureux(se) et meticuleux(se) pour rejoindre l'equipe de Recherche reglementaire et fiscale et veiller a ce que notre logiciel de paie demeure conforme aux reglementations en constante evolution au Canada. L'equipe de Recherche reglementaire et fiscale est responsable de la conformite des produits chez UKG en surveillant, analysant et collaborant avec les equipes de developpement de produits afin d'offrir des fonctionnalites conformes aux exigences reglementaires en perpetuelle evolution. Taches et responsabilites : Votre principale responsabilite consistera a rechercher et interpreter les exigences en matiere de conformite et a les traduire en mesures concretes pour nos equipes de developpement. Vous serez l'intermediaire entre l'evolution constante du cadre reglementaire et nos solutions de paie a la fine pointe de la technologie. Plus precisement, vous devrez : Explorer en profondeur les mises a jour fiscales et reglementations canadiennes en matiere de paie. Rester a l'affut des derniers changements : Suivre les mises a jour quotidiennes des exigences de conformite et identifier les ajustements necessaires pour les formulaires, les calculs d'impot et les reglements sur les saisies de salaire. Faire le lien entre la reglementation et le produit : Analyser et resumer les changements identifies et creer une documentation detaillee a l'intention des equipes produit et developpement afin d'integrer ces mises a jour aux solutions de paie Canada d'UKG. Agir en tant que conseiller(ere) de confiance et intermediaire, en collaborant etroitement avec l'equipe produit EPIC. Partager votre expertise : Former et sensibiliser les parties prenantes aux repercussions des changements reglementaires. Communiquer efficacement les exigences de conformite, meme les plus complexes, aux parties prenantes internes et externes en repondant a leurs questions et en leur fournissant des renseignements precis et a jour en temps opportun. Exigences minimales requises : Diplome universitaire en comptabilite, finance ou dans un domaine connexe (souhaite) Minimum de 3 ans d'experience en conformite de la paie canadienne ou dans un role similaire Solides competences analytiques et en recherche Excellentes competences en communication et en relations interpersonnelles Capacite a gerer les priorites, respecter les delais et travailler de maniere autonome Maitrise de la suite Microsoft Office et des bases de donnees de recherche Competences souhaitees : Experience en collaboration avec les organismes gouvernementaux canadiens pour obtenir des exigences precises en matiere de paie Aptitude a gerer plusieurs taches simultanement et a respecter les echeances Role de reference en matiere de conformite, apprecie(e) pour son expertise Passion pour l'apprentissage continu et le suivi des tendances emergentes dans l'industrie de la paie Experience avec UKG Pro Payroll (un atout) Notre destination UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur offrant l'egalite des chances UKG se rejouit d'etre un employeur offrant l'egalite des chances et s'engage a maintenir un environnement de travail diversifie et inclusif. Toutes les personnes qualifiees seront prises en consideration pour un emploi, et ce, independamment de leur appartenance ethnique, de leur couleur, de leur religion, de leur genre, de leur age, de leur handicap, de leur etat civil, de leur situation familiale, de leur orientation sexuelle, de leur grossesse, de leur information genetique, de leur identite sexuelle, de leur expression sexuelle, de leur origine nationale, de leur ascendance, de leur statut de citoyen(-ne), de leur statut d'ancien(ne) combattant(e) et de tout autre statut legalement protege par les lois antidiscriminatoires federales, etatiques ou locales. Consultez l'affiche The EEO Know Your Rights (EEO Connaissez vos droits) et son supplement. Consultez Pay Transparency Nondiscrimination Provision (Disposition de non-discrimination en matiere de transparence salariale) UKG participe a E-Verify. Vous pouvez consulter les affiches E-Verify ici. Il est illegal au Massachusetts d'exiger ou d'administrer un test au detecteur de mensonges comme condition d'embauche ou de maintien en emploi. Tout employeur contrevenant a cette loi s'expose a des sanctions penales et a une responsabilite civile. Amenagement pour les personnes en situation de handicap dans le processus de candidature et d'entrevue Les personnes ayant un handicap qui ont besoin d'une assistance supplementaire a tout moment de la procedure de candidature et d'entretien peuvent envoyer un courrier electronique a l'adresse suivante : UKGCareers@ukg.com.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380361708", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893380421101, "name": "Human Resources Services Coordinator/Coordonnateur(-trice) des services en ressources humaines", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada"], "hot": 0, "department": "Administrative/Support", "business_unit": "Administrative/Support", "t_update": 1743467021, "t_create": 1739164300, "ats_job_id": "76b6af32-7fa1-476e-bf26-09d19c8269f8", "display_job_id": "HUMAN011664", "type": "ATS", "id_locale": "HUMAN011664-en", "job_description": "Support a Cloud-Based Enterprise application Work with a highly engaged and collaborative team Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction Provide support to customers by serving as the first point-of-contact to their employees Learn and navigate UKG Pro Payroll and Benefits and Garnishment systems in order to respond to end-user needs and inquiries Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system Ask relevant questions to define the root cause of a problem and generate solutions Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications Assist employees with Annual Enrollment related questions Assist employees with questions related to Payroll and Taxes Assist employees with questions regarding their Garnishments Acquire and expand knowledge of product offerings, support policies and methods of support delivery Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication channels Maintain discretion and professionalism with team members and customers Resolve issues by making quality decisions This is a hybrid position, which requires reporting onsite at a UKG office at least 3 days per week. Posseder d'excellentes competences en service a la clientele et adopter une approche proactive axee sur la satisfaction de la clientele Offrir un soutien a la clientele en etant le premier point de contact pour leurs employe(e)s Apprendre et maitriser les systemes UKG Pro Paie, Avantages sociaux et Saisies sur salaire afin de repondre aux besoins et aux demandes des utilisateurs finaux Fournir un soutien de qualite superieure a notre clientele en utilisant diverses plateformes, y compris le telephone, le courriel, les sessions a distance et le systeme de gestion des dossiers du service de gestion des relations avec la clientele Poser des questions pertinentes pour identifier la cause d'un probleme et proposer des solutions Expliquer les options d'avantages sociaux en fonction des descriptions des regimes de la clientele et de la base de connaissances UKG Aider a la gestion des changements lies aux evenements de vie (nouveaux employes admissibles, mariages, naissances et verification des personnes a charge) Repondre aux questions des employes concernant l'inscription annuelle aux avantages sociaux Assister les employe(e)s pour leurs questions liees a la paie et aux impots Aider les employe(e)s avec leurs demandes concernant les saisies sur salaire Acquerir et developper des connaissances sur les offres de produits, les politiques de soutien et les methodes de prestation de services de soutien Tisser des liens etroits avec les partenaires internes et communiquer avec des personnes a tous les echelons de l'organisation par l'intermediaire de plusieurs canaux de communication Faire preuve de discretion et de professionnalisme avec les membres de l'equipe et la clientele Resoudre les problemes en prenant des decisions de qualite Ce poste est hybride et necessite une presence sur site dans un bureau de UKG au moins 3 jours par semaine. Fluent in French Canadian Strong verbal and written communication skills with demonstrated ability to communicate effectively Experience with large corporate payroll processing or benefits administration Certification in Benefits Administration industry is a plus Maitrise du fran\u00e7ais canadien 1 a 3 ans d'experience dans le service a la clientele Solides competences en matiere de communication orale et ecrite et capacite averee a communiquer efficacement. Experience en traitement de la paie dans une grande entreprise ou en administration des avantages sociaux Connaissance des lois fiscales sur la paie dans plusieurs provinces ou \u00c9tats Experience des processus et reglementations lies aux saisies sur salaire Baccalaureat en administration, ressources humaines ou domaine connexe (ou experience equivalente) Certification en administration des avantages sociaux (un atout) UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380421101", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893381130269, "name": "Customer Success Manager II - Bilingual French & English- Canada", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Relationship Mgmt.", "business_unit": "Relationship Mgmt.", "t_update": 1743537600, "t_create": 1742788999, "ats_job_id": "c34cdbee-e72c-4ae5-bbee-d9a13e63078e", "display_job_id": "CUSTO012466", "type": "ATS", "id_locale": "CUSTO012466-en", "job_description": "Learn more at www.ukg.com/careers #WeAreUKG Basic understanding of customer success principles. Familiarity with UKG product suite and its core features. Proficient at Microsoft Office Suite, Awareness of customer metrics and basic data analysis. Relationship management for small to medium-sized accounts. Identifying upselling and cross-selling opportunities. Fluency in both English and French is required to perform the duties of the job Minimum of 2 years of experience in customer success, account management, or related roles Basic experience with CRM systems and customer success tools Bachelor's degree in Business, Marketing, or related field Ability to build strategic relationships with all levels in the organization Savoir: Comprehension de base des principes de reussite client. Connaissance de la gamme de produits UKG et de ses principales fonctionnalites. Maitrise de la suite Microsoft Office, connaissance des indicateurs clients et de l'analyse de donnees de base. Gestion des relations pour les comptes de petite et moyenne taille. Identifier les occasions de vente incitative et de vente croisee. Resolution de problemes de base et collaboration avec des equipes internes. Capacites : Capacite d'etablir et de maintenir des relations avec les principales parties prenantes. Communication efficace et defense des besoins des clients. Capacite de surveiller et d'analyser les donnees d'utilisation des clients et de fournir une analyse des ecarts de base. \u00c9ducation : Baccalaureat en affaires, en marketing ou dans un domaine connexe. Experience : Au moins 2 ans d'experience en reussite client, en gestion de compte ou dans des roles connexes Experience de base avec les systemes CRM et les outils de reussite client. UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux. Relationship Management: Handles a portfolio of SMB accounts Proactively engages with customers, conducts reviews of new features, and addresses basic churn risks Customer Advocacy and Sentiment: Advocates for customers by monitoring detailed metrics and working closely with internal teams to address needs. Communicates status updates and get-well plans. Value Attainment and Optimization: Maintains foundational knowledge of the product suite and offers best practices to maximize product adoption. Identifies trends and communicates with UKG teams to advocate for customers. Independently designs and implements customer success strategies, identifying areas of risk and opportunity. Gestion des relations : Gere un portefeuille de comptes PME S'engage de maniere proactive aupres des clients, effectue des examens des nouvelles fonctionnalites et aborde les risques de desabonnement de base Defense des interets et sentiment des clients : Defend les clients en surveillant des indicateurs detailles et en travaillant en etroite collaboration avec les equipes internes pour repondre aux besoins. Communique les mises a jour de statut et les plans de retablissement. Atteinte et optimisation de la valeur : Maintient les connaissances fondamentales de la suite de produits et propose les meilleures pratiques pour maximiser l'adoption du produit. Identifie les tendances et communique avec les equipes UKG pour defendre les interets des clients. Con\u00e7oit et met en oeuvre de maniere independante des strategies de reussite client, en identifiant les domaines de risque et d'opportunite.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381130269", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893380963994, "name": "Tax Processing Representative - Canada Payment Services / Repr\u00e9sentant(e) du traitement des taxes \u2013 Services de paiement Canada", "location": "Canada", "locations": ["Canada"], "hot": 0, "department": "Customer Success", "business_unit": "Customer Success", "t_update": 1743514219, "t_create": 1742223934, "ats_job_id": "5a06c111-639f-4f03-9681-5f347a4bb49f", "display_job_id": "SPECI012343", "type": "ATS", "id_locale": "SPECI012343-en", "job_description": "Process payroll tax data and resolve customer concerns via email and cases within SLAs. Reconcile tax data to ensure accurate remittances. Collaborate with cross-functional teams (e.g., Treasury, Customer Success, Product Development). Support new customer onboarding to ensure compliance and accuracy. Address urgent payroll tax funding issues with customers. Maintains awareness of SOC 1 controls and accountable for compliance at each task performed Builds relationships of trust, respect and partnership with client contacts by providing exceptional client service Maintain high-level awareness of client Service Level Agreements (SLAs) and executes to meet their requirement Run variance reports and review the accuracy of the payroll data along with individual transactions input 3+ years of experience in Payroll, Financial Services Operations, or Support Operations 2+ years of experience working at a service bureau or with Year-End Filing for Canada Revenue Agency (CRA) and Revenu Quebec. Experience in payroll and payroll tax filing Proficient in using PC with MS Office applications especially Word and Excel Ability to travel up to 25% Bachelor's degree in business/accounting or related field Excellent verbal/written communication and relationship-building abilities. Highly motivated and team oriented with ability to collaborate and effectively work within cross functional teams Strong organizational skills and attention to detail. Certification as a Certified Payroll Professional (CPP) Experience working with UKG Pro suite of products Bilingual communication skills in English and French Experience with Salesforce and SQL Adaptability to dynamic business needs Experience en gestion de la paie et en depot des impots sur la paie. Experience de travail avec la suite de produits UKG Pro. Experience avec Salesforce et SQL.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380963994", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893379970825, "name": "Dir. Software Engineering", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1743485486, "t_create": 1736361813, "ats_job_id": "c1103400-c133-4e9b-868f-f71c8e8a6bbb", "display_job_id": "DIRSO010843", "type": "ATS", "id_locale": "DIRSO010843-en", "job_description": "Manage and/or lead software development teams, obtaining necessary resources, acting as an escalation point and removing impediments to achieve goals and objectives Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product roadmaps Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product managers, technical project managers, architects, engineers, and quality assurance Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases Experience with cloud-based SaaS applications Experience with Integrating Internal or External enterprise systems via APIs, Events, or other integration implementations 6+ years of experience managing software engineering teams designing and building software products in a fast paced , complex and dynamic product development environment Extensive hands-on experience building and managing the development of complex, large scale enterprise applications and products that require a deep understanding of application logic and dependencies Proven experience attracting, hiring, retaining and leading top engineering talent and high-performance product engineering teams (i.e. FTEs, not contractors)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379970825", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893378458340, "name": "Bilingual Lead Canadian Product Support Representative/ Repr\u00e9sentant(e) principal(e) de l\u2019assistance produit (Bilingue)", "location": "Montreal,QC,Canada", "locations": ["Montreal,QC,Canada", "Toronto,ON,Canada", "Canada"], "hot": 0, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1743450785, "t_create": 1727271321, "ats_job_id": "c30b2e3c-eed5-459d-aab6-319660ca2dc7", "display_job_id": "LEADC008525", "type": "ATS", "id_locale": "LEADC008525-en", "job_description": "Problem Solving Excellence: Leverage payroll, HR or tax expertise, and industry-specific knowledge to ensure timely and comprehensive resolution of customer support issues Escalated Issue Management: Engage in escalated customer circumstances and drive to successful resolution Product Mastery: Attain expert-level proficiency across multiple UKG product lines Coaching and Mentorship: Positively influence peers through coaching and mentoring Product Enablement: Assist in product enablement efforts Adherence to Standards: Model adherence to standard operating procedures and policies After-Hours Support: Participate in on-call rotations for occasional after-hours support Excellence en matiere de resolution de problemes : Tirer parti de l'expertise en matiere de paie, de ressources humaines ou d'impot, ainsi que des connaissances sectorielles, afin de garantir une resolution rapide et complete des problemes d'assistance aux clients. Gestion des problemes escalades : S'engager dans des situations d'escalade de la part des clients et les conduire a une resolution reussie Maitrise des produits : Atteindre un niveau d'expertise sur plusieurs gammes de produits UKG Accompagnement professionnel et mentorat : Influencer positivement les pairs par le biais de l'accompagnement professionnel et du mentorat Mise en oeuvre des produits : Participer aux efforts de mise en oeuvre des produits Respect des normes : Respecter les procedures et politiques operationnelles normalisees Assistance en dehors des heures de bureau : Participer a des rotations de garde pour une assistance occasionnelle en dehors des heures de travail. \u00c0 propos de vous : 5+ years of experience as a practitioner or software support with expert-level experience in at least one of the following domains: HCM, Payroll, HR and/or Taxes in Canadian domain Bilingual in English and French language required (both written and verbal) Proven track record of problem-solving complex issues Exceptional written and verbal communication and customer service skills Ability to effectively present in group settings Thrives working in a highly collaborative team environment 3+ years of experience working with UKG Pro suite of products Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Professional in Human Resources (PHR) or equivalent certification Knowledge of support tools, such as Salesforce, RingCentral, and remote access tools Plus de 5 ans d'experience en tant que specialiste ou assistance logicielle avec une experience de niveau expert dans au moins l'un des domaines suivants : GCH, paie, RH et/ou impots dans le domaine canadien Bilinguisme fran\u00e7ais et anglais (parle et ecrit) est requis Experience averee dans la resolution de problemes complexes Competences exceptionnelles en matiere de communication ecrite et orale et de service a la clientele Capacite a presenter efficacement des exposes en groupe Aime travailler dans un environnement d'equipe hautement collaboratif Plus de 3 ans d'experience avec la suite de produits UKG Pro Professionnel(le) certifie(e) de la paie (CPP), certification fondamentale de la paie (FPC), professionnel(le) des ressources humaines (PHR) ou certification equivalente Connaissance des outils d'assistance, notamment Salesforce, RingCentral et les outils d'acces a distance", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378458340", "isPrivate": false, "latlongs": "45.5018869,-73.56739189999999"}, {"id": 893380175188, "name": "Sr. Director Talent Acquisition", "location": "Pune City,India", "locations": ["Pune City,India", "Noida,UP,India"], "hot": 0, "department": "Human Resources", "business_unit": "Human Resources", "t_update": 1743530393, "t_create": 1737536728, "ats_job_id": "f7e056c6-e167-4767-be7a-51ca6a044c4e", "display_job_id": "SRDIR011241", "type": "ATS", "id_locale": "SRDIR011241-en", "job_description": "Work closely with senior leaders to understand their specific talent needs, provide market insights and provide council on the right approach to drive growth Build recruitment strategies that meet the needs of the business whilst factoring in local market conditions Develop and promote a compelling employer brand that resonates with potential candidates. Implement strategies to promote diversity and inclusion within the recruitment process. Build and maintain relationships with potential candidates, industry professionals, and educational institutions Bachelor's degree in Human Resources, Business Administration, or a related field 15+ years of experience in recruitment, with at least 8 years in a leadership role managing front line managers Previous experience working in a global Product/SaaS organisation Proven track record of successfully working with senior executives in a fast-paced, dynamic environment. Strong understanding of compensation, employment laws, and market trends in India. Exceptional interpersonal and communication skills, with the ability to influence and build credibility with senior stakeholders. Demonstrated experience in driving diversity and inclusion initiatives in recruitment. 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