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About the Role: Spend the majority of time working on day-to-day Salesforce-related development tasks Possess in-depth domain expertise in multiple areas critical to the business and work independently with minimal supervision Serve as a Salesforce Platform expert, understanding when to implement standard vs custom solutions Continuously expand knowledge of Salesforce, Apex, Visualforce, Lightning Web Components (LWC), and related tools, technologies, and best practices Analyze, recommend, and implement Salesforce tools Proactively analyze existing internal/external design, architecture, and development practices, articulating when a change is needed Mentor and educate others on Salesforce development methodologies, best practices, and tools Perform code reviews and actively participate in deployment processes Engage in conversations with business system analysts to understand requirements Stay aware of integrated product developments within Salesforce and third-party applications (AppExchange) Rely on instructions, guidelines, policies, and procedures to perform day-to-day tasks Use research and domain expertise to work on technical projects Keep projects and initiatives in motion and delivered on time for self and junior team members About You: Basic Qualifications: Bachelor's Degree in Computer Science, MIS, Business Administration, or related field preferred 5+ years of software development experience (C#, Visual Basic, Java, Salesforce), with 3+ years focused on Salesforce Development Advanced experience with Salesforce platform, including Service Cloud, Community Cloud, Apex, Visualforce, Lightning Components, and LWC Expertise in building integrations with external systems using REST/SOAP APIs and Salesforce Flow for process automation Preferred Qualifications: Certifications: Salesforce ADM201 and DEV401 Certifications (DEV501 a plus) Salesforce Dev PD1 certified (must), Dev PD2 (preferred) Service/Experience Cloud certification (preferred) Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $96,900 to $139,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. 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If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. 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The ideal candidate is an experienced software architect with experience in cloud infrastructure, enterprise architecture, software development principles and artificial intelligence/machine learning technologies. 1. Provide technical leadership and support to UKG Ready engineering teams Develop, design, and communicate a clear architectural vision and design for the teams that is aligned with the organization's goals and objectives, while keeping a product suite mindset at the forefront. Understand product requirements, drive for clarity of requirements to ensure the design is fit for purpose, and ensure design supports architecture strategy. Develops technical roadmaps and ensures that services for the suite meet established architectural guidelines and standards. Deep dive into the code to confirm design integrity and maintain a cost-effective straightforward design throughout the teams. Collaborate with cross-functional teams, including developers, operations, and product managers, to gather requirements and ensure architectural design meets the needs of internal and external stakeholders. Collaborate with peers and technical leaders to define/articulate constraints and guidelines. Define and enforce CI/CD standards, development methodologies, and quality assurance processes. Identify and mitigate risks associated with architectural decisions. Anticipate business needs 6+ months out and works with leaders to inject effort. Use resources provided by Architecture Governance on common architecture practices (standards, templates, etc.) to ensure designs and vision reflect our principles and standards Ensure effective adoption of observability tools for proactive alerting of production performance issues, adopt service-owner mindset to ensure quick recovery from problems, and constantly seek opportunities to improve resilience of services from failures. Leverage artificial intelligence tools to identify productivity improvements for engineering teams, as also value-add features for our users. 2. Document and maintain the product & service architecture 3. Drive strategic architecture vision and innovation. Identify and evaluate emerging technologies, industry trends, and best practices to ensure the Value Streams scalability, security, and performance. Provide architecture leadership, focusing on creating and maintaining cross-product and multi-year architecture visions. Identify architecture risks, develop mitigation strategies, and maintain architectural opportunities for all stakeholders. Understand how architecture is done across the industry; research new technology trends; identify innovations that can drive a competitive advantage for UKG products. Bachelors/Master's in engineering / Computer Science or equivalent experience 12 years of software development experience in a fast-paced environment, working through all phases of the software development life cycle. Proven experience as a lead architect or similar role, driving the architecture and implementation of complex software solutions. Possess extensive design portfolios showing high proficiency in Java based development technologies for SaaS and Multi-Tenant systems. Experience leveraging observability tools such as Datadog and Grafana for production monitoring. Experience with modern cloud technology (GCP, AWS, Azure, Kubernetes, etc.) and the ability to design a solution that operates optimally in a cloud environment, including cost optimizations, leveraging managed services, observability, etc. Strong exposure for highly reliable, scalable, secure, and decoupled solution Strong exposure of Continuous Integration and Continuous Delivery process (CI/CD) Experience in detailed analysis, feasibility studies, performance analysis and prototyping Experience in developing Software application for Multiplatform development. Experience in object-oriented programming and design, Service oriented architecture and design patterns Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization. Excellent problems solving skills, with the ability to handle the most complex issues. Experience with relational and non-relational database technologies (SQL Server, PostGres, MySQL, MongoDB, Cassandra, etc.) Experience with modern quality practices to effectively automate testing and eliminate manual test processes will be preferred. Experience with artificial Intelligence and machine learning techniques. Experience with modern analytics technology (BigQuery, Snowflake, Tableau, Looker, etc.). Experience with messaging and event streaming solutions (Kafka, RabbitMQ, Apache Beam, Spark, etc.). 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Join UKG, the leading provider of HR, Pay, Workforce Management, and culture technology built for all. We're not just a software company; we're a movement. We empower organizations to build a better workplace - one where employees feel valued, appreciated, and empowered to thrive. In collaboration with the sales team, the Presales Solution Consultant (PSC) will provide discovery and analysis of customer business needs and discuss strategic solutions. The PSC will then deliver an innovative, engaging, and impactful presentation with a clear and concise value message. In addition, PSC's must build and maintain strong internal cross-functional relationships and client partnerships - solid communication and collaboration skills are key to our success. Other required competencies include agility, resilience, care, and trust. The ideal candidate is dedicated to creating and sustaining enthusiastic and loyal customers (\"raving fans\".) Responsibilities include: Maintain expertise in UKG solutions (releases, configuration, platform etc.) Lead all customer facing activities including needs analysis, solution development, business case and financial justifications, executive presentations and proposal responses. Deliver quality, engaging and strategic presentations with a clear, strong value message. Identify additional growth opportunities for our customers and position solutions to extend business. Qualifications: 5+ years' experience with UKG Pro or Equivalent HCM Solution, or 5+ years of industry experience (HR, Payroll, Time etc.) 3+ years' experience with Presales/solution consulting / Presentation to C Suite executives Ability to solve business problems with a strategic solution Excellent at driving difficult conversations in a positive direction, often with executives. Implementation and / or training experience Healthcare experience a plus BA or MS OR Equivalent Work Experience PST or MST Time Zone is a must Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The base salary for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Presales Solution Consultant - Unleash Your Inner Innovator! Join UKG, the leading provider of HR, Pay, Workforce Management, and culture technology built for all. We're not just a software company; we're a movement. We empower organizations to build a better workplace - one where employees feel valued, appreciated, and empowered to thrive. Position Description You'll work closely with not only our amazing sales teams, but everyone involved in the customer journey - value selling teams, marketing, customer success teams, etc. You will be a trusted advisor to our customers and demonstrating how our cutting-edge technology can elevate their business to new heights. You'll provide discovery and analysis of customer business needs and determine best fit strategic UKG solutions. You will then deliver a value focused innovative, engaging, and impactful presentation and demonstration with a clear and concise value message. Get Ready to: Unleash your inner consultant: Dive deep into customer and prospect needs, understand their pain points, and craft tailored solutions that exceed expectations. Become a product expert: Master the intricacies of our comprehensive suite of HR, Pay, and Workforce Management solutions. Use your deep domain or product expertise to recommend best practices and create raving fans of UKG solutions. Deliver captivating presentations: Wow audiences with your dynamic and engaging presentations and demonstrations showcasing the power of UKG technology. Collaborate with the best: Work alongside a talented and passionate team, fostering a collaborative and supportive environment. Drive effective and strategic sales processes: Work alongside our value and marketing teams within a sales cycle to lead business discussions and solve customer challenges. Experience the UKG difference: Join a company that values its employees and fosters a culture of innovation, growth, and continuous learning. Qualifications: A Bachelor's degree or equivalent experience. 5+ years' experience with UKG Pro or Equivalent HCM Solution, or 5+ years of industry experience (HR, Payroll, Time etc.) 3+ years' experience with Presales/solution consulting / Presentation to C Suite executives Ability to engage with all levels of an organization to understand and then demonstrate how UKG can solve their pain points. A strategic mind with the ability to think outside the box and develop innovative solutions. A willingness to travel up to 30% and explore new horizons. Why UKG? Make a real impact: Help organizations build a better workplace and improve the lives of their employees. Join a winning team: Collaborate with talented and passionate individuals who are shaping the future of work. Invest in your growth: Access to ongoing training and development opportunities to enhance your skills and advance your career. Experience a culture of innovation: Be part of a company that embraces change and encourages new ideas. Work-life balance: Enjoy a competitive benefits package and a supportive work environment that values your well-being. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The base salary for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. A company culture that breeds and supports success at every level, putting our employees first! Ideally, candidates will live in or near their territory and are familiar with the local business climate. Challenging? Yes! UKG expects a lot from our sales reps and we provide a lot for our reps to succeed. Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. If you are known as an over-achiever, and you've been looking for the opportunity to land your \"last\" WFM/HRMS/Payroll sales position, this is it! For sales reps who can prove their WFM/HRMS/Payroll game, click the \"Apply Online\" link. All exploratory inquiries and applications for sales employment are kept confidential. Here at UKG, Our Purpose Is People. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers What UKG Offers: Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record time-frames Responsibilities: Consistently exceed sales quotas Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM/WFM products and services to final decision makers and end users within an assigned territory Identify sales opportunities and develop sales and marketing proposals for customers on HCM/WFM products and services based on their technical needs Required Qualifications: Strong knowledge of HCM/WFM/SaaS Industry Must have 1-3 years of proven success in a selling role Preferred Qualifications: Experience selling WFM/HRMS/Payroll solutions strongly preferred Travel Requirements: 50% Where We're Going: UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Pay Transparency: The base salary range for this position is $100,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers. Equal Opportunity Employer: Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 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