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Assess customer business challenges and translate them into applicable WFM solutions. Collaborate directly with customers to align produced solutions, while also working independently to deliver results. Deliver presentations and communicate effectively at all levels within both the customer's organization and UKG. Manage customer relationships, contracts, and change requests, ensuring projects are handled in a timely and professional manner. Escalate issues to management as necessary and serve as the primary contact for client needs. Train and mentor junior consultants in various areas of workforce management. Contribute to contract renewals and ensure the build and maintenance of existing contracts. Support ongoing training and skillset development by acquiring DellBoomi certification and UKG Integration certification within the first 6 months of employment, provided by the company. 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Strong knowledge in VMware and VMware Cloud foundation suite Strong knowledge of Python, PowerShell, vROPs, Zerto, and automation tools such as Terraform and Ansible. Experience with monitoring tools (e.g., Prometheus, Grafana, ELK Stack) and centralized logging solutions like Splunk. Strong understanding of cloud and on-premise security best practices. Experience with containerization technologies (Docker, Kubernetes) and microservices architectures. Strong scripting skills in multiple languages (e.g., Python, Bash, PowerShell), with the ability to automate infrastructure management. Familiar with ITIL processes, with a proven track record in delivering high-quality systems. Experienced in DevOps practices and CI/CD tooling such as Jenkins and GitHub. Familiar with infrastructure test automation and Site Reliability Engineering (SRE) principles. Strong experience with services' lifecycle management, from development to deployment and scaling. Ability to multi-task and manage multiple projects simultaneously. Passion for technology and driving business success through innovative solutions. Proven ability to lead teams, mentor others, and manage projects efficiently. Flexible and quick learner, able to adapt to new technologies and environments swiftly. Availability for rotational on-call support as needed. Experience with security frameworks and compliance standards (e.g., ISO 27001, FedRamp, HIPAA, GDPR). Knowledge of distributed version control tools (e.g., Git) and GitOps practices. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. The Customer Support Operations Rep is an internal and customer facing U Krewer who assumes ownership and primary service point of contact to manage UKG customer issues to closure, working cross-functionally with GDS, Product Management, Finance, Sales, Support, Legal, and Renewals among others. CSO Reps are responsible for coordinating resources needed across multiple teams and management to effectively resolve issues. This may include, but is not limited to: Triage UKG Customer Offboarding requests to validate contract dates, payment services obligations, route request to appropriate team(s) to action as necessary, and follow up to ensure details are complete and thorough. 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Qualifications Ability to creatively problem solve and bring timely resolution to issue Customer focused with a positive, professional attitude Strong organization, planning, and time management skills Impeccable attention to detail - managing and controlling conference calls, maintaining data tracking and issues lists, as well as setting appropriate expectations Ability to coordinate efforts between the appropriate functional teams while often influencing without authority Excellent communication skills (both written and verbal) Ability to work independently and in a team environment Preferred Qualifications Experience with Salesforce: CPQ and Service Cloud Lightning, Proficiency in Microsoft Office Suite Experience reviewing order form details and contract terms 3+ years of experience working in a SaaS based business model in a billing, contract, tax filing Services, or customer offboarding capacity Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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