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If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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If you're passionate about our purpose \u2014 people \u2014then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is looking for a passionate Senior Software Engineer with high volume on UI Web application experience to join our team. Has an excellent understanding of Design patterns, programming and testing concepts. Has a deep knowledge and stays on the forefront of development languages and frameworks utilized by our applications both on Desktop and Mobile using React, Java JavaScript, CSS, SQL Server and Custom Plugin's for mobile development. Capable of working independently on complex issues, requiring in-depth evaluation of various factors. This includes analyzing use cases, situations, and data as well as investigating issues and code execution across all levels of the application stack, including external libraries and plugins to support mobile platforms. Demonstrates a well-defined knowledge of design patterns, common algorithms and exercises them in selecting methods and techniques for obtaining solutions Quickly and efficiently find robust and effective solutions for difficult problems. Perform insightful and constructive code reviews to help maintain and teach proper coding techniques and ensure that your fellow developers are considering all pertinent factors to prevent regression defects or the introduction of problematic code. Communicates effectively with other departments to effectively gather information required to perform duties. Can quickly resolve very difficult issues through analysis of the application code, 3rd party libraries and customer use cases. Write Unit Tests, API Integration Tests and Automation for new and existing features in the product. Qualifications The following core skills are required to be successful in this position: Bachelors of degree in Computer Science or related discipline or equivalent experience. 4+ years of hands-on development experience with React, Java, JavaScript, CSS, SQL Server. Design and development of Applications which leverage Authentication protocols including OAUTH 2.0 and SAML Ability to write responsive code and automate tests using BDD framework that works both web and mobile applications. Ability to resolve complex issues through analysis of the application code, 3rd party libraries and custom plugin's Familiar with Agile development methodologies. Track record of delivering high quality software on time. Android and iOS Mobile Hybrid App Development experience is a big plus LI-Hybrid Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. 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893380007014, "name": "Sr Customer Cyber Risk Assurance Analyst", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Legal", "business_unit": "Legal", "t_update": 1737069595, "t_create": 1736528616, "ats_job_id": "10006eae-ae51-4662-b439-93587545e875", "display_job_id": "SRCUS010969", "type": "ATS", "id_locale": "SRCUS010969-en", "job_description": "In this role you will: Support the day-to-day operation of the team responsible for intake and processing of current and prospective customer requests for due diligence support, including RFPs, customer audits, requests for information, contract redlines, conference calls, etc. Anticipate customer requirements and expectations by developing and maintaining customer due diligence content that addresses customer concerns and reflects understanding of the cyber-related risks facing cloud solution providers Inform leadership on emerging customer demands and assurance activity to facilitate decision making and highlight focus areas to ensure a transparent and trust-building customer experience Implement streamlined processes in support of customer due diligence activities and drive initiatives to enhance the efficiency and customer experience of the program Provide guidance and expertise in discussions of UKG data protection practices to demonstrate that such practices meet applicable data protection requirements Exercise sound judgment in managing difficult conversations or situations, keeping the objective in mind, projecting competence, and maintaining a consistent level of professionalism Redline and advise on customer contract terms regarding overall cyber risk, aligning with UKG practice and business operations to manage risk in contractual commitments Liaise with all levels of the organization, including senior management, sales, customer-facing teams, and legal to inform and improve comprehension of cybersecurity and privacy priorities Perform additional duties and projects as assigned by management 5-7+ years experience in a technical role of a global customer/sales support environment, preferably in information security governance or related functions such as cloud/application security development BS/BA degree in Business Management or an Information Technology/Security related discipline or equivalent experience Ability to think outside the box and creatively develop content and solutions to exceed customer expectations Strong command of security, privacy, and risk management concepts Excellent communication skills (written and verbal) across all levels of the organization, projecting both competence and collaboration Superb listening and comprehension skills to adeptly understand and respond to customer concerns and risks presented Must be an organized, detail-oriented team player with the ability to prioritize daily work and support multiple initiatives simultaneously Ability to balance competing demands, see the big picture, maintain 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"location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1737064666, "t_create": 1736485584, "ats_job_id": "e125c111-f972-4abc-ba3e-71357e605473", "display_job_id": "SRPAY010943", "type": "ATS", "id_locale": "SRPAY010943-en", "job_description": "Payroll Coordinator responsible for handling the day-to-day processing of payroll in a fast-paced multi-company, multi-pay frequency and multi-state environment. 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At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Sales organization has experienced tremendous growth quarter over quarter! We take great pride in having the highest employee engagement in the company. With our aggressive compensation plans and global President's Club trips, our top reps are exceptionally well-rewarded for overachieving. If you are a highly successful HRMS/Payroll salesperson and have followed our company's growing success, you know we rarely have openings in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and equip them with the best products, support personnel, and tools to ensure long-term success. Now it's your turn to build your sales legacy: we are expanding our sales force and looking for the very best to represent UKG. About the Role: The Enterprise Account Executive will focus on selling into the Enterprise space on the Services & Distribution Team. A successful candidate will use consultative selling skills to understand prospect business requirements and recommend the best UKG software solutions to meet their objectives. You will be responsible for net-new logo sales in our S&D West business segment (2,500 ee-15,000 ee). While each AE owns a few upsell accounts, this is a true Hunter role. Core Responsibilities: Drive Enterprise-Level Growth Drive significant revenue generation and account expansion initiatives, focusing on million-dollar+ contracts and long-term partnerships across UKG, customers, and partners. Continuously bring ideas to the table and communicate them to leadership. Position all offerings in accounts to drive maximum revenue. Update forecasting and key tasks daily. Strategic Client Relationship Management Foster and maintain executive-level relationships with C-suite and senior decision-makers in all accounts, leveraging your enterprise selling experience to act as a trusted advisor. Conduct onsite executive business reviews in all assigned accounts, coordinated by the Enterprise Account Executive, bringing key stakeholders from UKG to the table. Coordinate all account communication, both internally and externally. Advanced Sales Strategy Execution Utilize your extensive sales expertise to craft and implement sophisticated sales strategies for all prospects, addressing industry-specific challenges and opportunities to drive demand and close net new customers to UKG. About You: Basic Qualifications: 5-7+ years of proven success selling cloud/SaaS solutions to C-level executives. HRMS/Payroll experience is a strong plus. Consistently exceed a $2 Million+ quota. 3+ years of experience selling complex deals over $800K in ARR. Preferred Qualifications: Demonstrated experience building a territory and pipeline from scratch. Consistently execute a thoughtful, strategic sales process, including internal business partners and executive engagement. Challenging? Yes! UKG expects a lot of our AE's and we provide a lot for our reps to succeed: Tenured management who are skilled at guiding highly successful sales personnel Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. Travel Requirement 30-40% Where We're Going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Pay Transparency The base salary range for this position is $140,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of an industry leading total compensation package. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers . Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. 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