Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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Pour vous aider \u00e0 vous prot\u00e9ger contre d\u2019\u00e9ventuelles escroqueries en mati\u00e8re d\u2019embauche, d\u00e9couvrez notre processus d\u2019embauche officiel, qui est d\u00e9crit <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>ici</a>.", "aboutJobDescriptionHeading": "\u00c0 PROPOS DE NOS DESCRIPTIONS D\u2019EMPLOI", "aboutJobDescriptionBody": "Toutes les descriptions d\u2019emploi sont r\u00e9dig\u00e9es de mani\u00e8re \u00e0 refl\u00e9ter fid\u00e8lement le poste \u00e0 pourvoir et \u00e0 inclure les responsabilit\u00e9s professionnelles g\u00e9n\u00e9rales. Elles ne pr\u00e9sentent pas un inventaire complet et d\u00e9taill\u00e9 de toutes les t\u00e2ches, responsabilit\u00e9s et qualifications requises pour le poste. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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In this role you will be responsible for leading and driving the architectural design and implementation of key modules within the product. This role requires a strong technical background and a passion for driving innovation and efficiency. Architects are members of a team that participate in how we define, implement, and enforce an overall architecture practice, including principles and standards. They are focused on improving efficiency and effectiveness of the business through architectural designs that align and fit within the technical ecosystem. They are the primary drivers of design, while also being technically hands-on to support the teams and ensure that ongoing feature deliveries are well-designed, resilient and optimized for performance. This role will work as a thought leader in our cross-functional teams to help define and govern the processes spanning over the whole software development lifecycle. The ideal candidate is an experienced software architect with experience in cloud infrastructure, enterprise architecture, software development principles and artificial intelligence/machine learning technologies. 1. Provide technical leadership and support to UKG Ready engineering teams Develop, design, and communicate a clear architectural vision and design for the teams that is aligned with the organization's goals and objectives, while keeping a product suite mindset at the forefront. Understand product requirements, drive for clarity of requirements to ensure the design is fit for purpose, and ensure design supports architecture strategy. Develops technical roadmaps and ensures that services for the suite meet established architectural guidelines and standards. Deep dive into the code to confirm design integrity and maintain a cost-effective straightforward design throughout the teams. Collaborate with cross-functional teams, including developers, operations, and product managers, to gather requirements and ensure architectural design meets the needs of internal and external stakeholders. Collaborate with peers and technical leaders to define/articulate constraints and guidelines. Define and enforce CI/CD standards, development methodologies, and quality assurance processes. Identify and mitigate risks associated with architectural decisions. Anticipate business needs 6+ months out and works with leaders to inject effort. Use resources provided by Architecture Governance on common architecture practices (standards, templates, etc.) to ensure designs and vision reflect our principles and standards Ensure effective adoption of observability tools for proactive alerting of production performance issues, adopt service-owner mindset to ensure quick recovery from problems, and constantly seek opportunities to improve resilience of services from failures. Leverage artificial intelligence tools to identify productivity improvements for engineering teams, as also value-add features for our users. 2. Document and maintain the product & service architecture 3. Drive strategic architecture vision and innovation. Identify and evaluate emerging technologies, industry trends, and best practices to ensure the Value Streams scalability, security, and performance. Provide architecture leadership, focusing on creating and maintaining cross-product and multi-year architecture visions. Identify architecture risks, develop mitigation strategies, and maintain architectural opportunities for all stakeholders. Understand how architecture is done across the industry; research new technology trends; identify innovations that can drive a competitive advantage for UKG products. Bachelors/Master's in engineering / Computer Science or equivalent experience 12 years of software development experience in a fast-paced environment, working through all phases of the software development life cycle. Proven experience as a lead architect or similar role, driving the architecture and implementation of complex software solutions. Possess extensive design portfolios showing high proficiency in Java based development technologies for SaaS and Multi-Tenant systems. Experience leveraging observability tools such as Datadog and Grafana for production monitoring. Experience with modern cloud technology (GCP, AWS, Azure, Kubernetes, etc.) and the ability to design a solution that operates optimally in a cloud environment, including cost optimizations, leveraging managed services, observability, etc. Strong exposure for highly reliable, scalable, secure, and decoupled solution Strong exposure of Continuous Integration and Continuous Delivery process (CI/CD) Experience in detailed analysis, feasibility studies, performance analysis and prototyping Experience in developing Software application for Multiplatform development. Experience in object-oriented programming and design, Service oriented architecture and design patterns Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization. Excellent problems solving skills, with the ability to handle the most complex issues. Experience with relational and non-relational database technologies (SQL Server, PostGres, MySQL, MongoDB, Cassandra, etc.) Experience with modern quality practices to effectively automate testing and eliminate manual test processes will be preferred. Experience with artificial Intelligence and machine learning techniques. Experience with modern analytics technology (BigQuery, Snowflake, Tableau, Looker, etc.). Experience with messaging and event streaming solutions (Kafka, RabbitMQ, Apache Beam, Spark, etc.). 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If exceptions are identified, attempt to research and escalate to the Sr Analyst or Management as needed. Produce process management reports on a daily, weekly, and monthly basis. Performs a variety of moderately complex operational tasks, processes, and functions. Works under the guidance of a Sr. Treasury Compliance Analyst and Management to complete department requests within a timely fashion. Adhere to department guidelines and audit controls to ensure SLA is being met. Maintain effective communication with internal teams, working in coordination with the AML Compliance, Privacy & Risk, Corporate Treasury and Treasury Operations teams to facilitate the completion of all bank compliance requirements. Prepare and complete bank compliance documentation and confirm accuracy of all submitted data to ensure successful processing and approval from bank partners. If exceptions are identified, attempt to research and escalate to the Sr Analyst or Management as needed. Monitor adherence by all teams of the established policies and procedures as it relates to bank compliance requirements. Assume additional responsibilities and duties as necessary to ensure department objectives are met. Effectively communicate bank compliance and state licensing reporting status to the Sr. Treasury Compliance Analyst & Management. Monitor reporting to ensure 100% accuracy against requests. Demonstrate integrity, ethics, accountability, responsibility, initiative, and teamwork at all times. 1+ years of Treasury, Banking industry or compliance experience Bachelor's degree in Accounting, Business, Finance, Economics or related field required Experience with Banking Third Party Payment Processing (TPPP) and Third-Party Sender (TPS) requirements and audits Experience with NACHA Regulatory Rules and annual audit Knowledge of Money Transmission Services (MTS) and Money Service Business (MSB) operating and compliance requirements Experience within a payroll/tax/benefits processing organization or other payments services industry that manages client funds preferred. 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The BDR will be responsible for identifying, qualifying, and generating new business opportunities through outbound lead generation activities. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for driving business growth. Conduct outbound prospecting to generate new business opportunities through phone calls, emails, and other channels. Research and identify potential clients within the target market and develop a comprehensive understanding of their business needs. Qualify leads and schedule meetings or product demonstrations for the sales team. Collaborate with sales and marketing teams to develop targeted outreach campaigns and strategies. Maintain accurate and up-to-date records of all prospecting activities in CRM software. Provide feedback to sales and marketing teams to improve lead generation strategies and processes. Meet or exceed monthly and quarterly quotas for qualified leads and meetings. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Business Development Representatives play a pivotal role on our Marketing team! Our BDR's are instrumental in growing our net-new sales pipeline. The primary focus is identifying, developing, and creating new business opportunities for the Field Sales Executive(s). About the Role: Create and prioritize strategic target account lists within a defined territory with support from the field sales executives as well as field sales management Leverage strong prospecting and business development skills to generate incremental revenue opportunities thru outbound calling and lead generation Utilize knowledge of UKG products and solutions to enhance the client's or prospect's interest of UKG and communicate the value of our solution(s) to further assist the sales cycle Partner with the field sales team to promote UKG 's business initiatives and to enhance the customer or prospect's knowledge of UKG products, programs, and services Employ expert probing skills to expand contacts or define new product requirements within a prospect and/or customer, while increasing revenue and teaming with field sales Maintain expected metrics of outbound calls and targeted emails to increase number of live conversations per day Provide qualified lead information to the field sales organization to assist in account progression or sales pipeline acceleration. Basic Qualifications: 3+ professional experience in a BDR/SDR/Sales/Prospecting type role or a college degree in sales with 6 months+ BDR/SDR/Sales/Prospecting experience Able to work in an assigned UKG office two days a week (based on territory) Preferred Qualifications: Ability to be successful in prospecting and book 7+meetings per month Demonstrated proficiency in verbal and written communication skills with the ability to convey complex information to varying audiences Knowledge of the enterprise software industry, specifically HCM or Workforce Management Familiar or certified in a common sales methodology (e.g. Sandler, Holden, AAISP etc.) Proficient in using a CRM tool such as Salesforce.com Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay for this position is $60,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Join UKG, the leading provider of HR, Pay, Workforce Management, and culture technology built for all. We're not just a software company; we're a movement. We empower organizations to build a better workplace - one where employees feel valued, appreciated, and empowered to thrive. In collaboration with the sales team, the Presales Solution Consultant (PSC) will provide discovery and analysis of customer business needs and discuss strategic solutions. The PSC will then deliver an innovative, engaging, and impactful presentation with a clear and concise value message. In addition, PSC's must build and maintain strong internal cross-functional relationships and client partnerships - solid communication and collaboration skills are key to our success. Other required competencies include agility, resilience, care, and trust. The ideal candidate is dedicated to creating and sustaining enthusiastic and loyal customers (\"raving fans\".) Responsibilities include: Maintain expertise in UKG solutions (releases, configuration, platform etc.) Lead all customer facing activities including needs analysis, solution development, business case and financial justifications, executive presentations and proposal responses. Deliver quality, engaging and strategic presentations with a clear, strong value message. Identify additional growth opportunities for our customers and position solutions to extend business. Qualifications: 5+ years' experience with UKG Pro or Equivalent HCM Solution, or 5+ years of industry experience (HR, Payroll, Time etc.) 3+ years' experience with Presales/solution consulting / Presentation to C Suite executives Ability to solve business problems with a strategic solution Excellent at driving difficult conversations in a positive direction, often with executives. Implementation and / or training experience Healthcare experience a plus BA or MS OR Equivalent Work Experience PST or MST Time Zone is a must Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The base salary for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Presales Solution Consultant - Unleash Your Inner Innovator! Join UKG, the leading provider of HR, Pay, Workforce Management, and culture technology built for all. We're not just a software company; we're a movement. We empower organizations to build a better workplace - one where employees feel valued, appreciated, and empowered to thrive. Position Description You'll work closely with not only our amazing sales teams, but everyone involved in the customer journey - value selling teams, marketing, customer success teams, etc. You will be a trusted advisor to our customers and demonstrating how our cutting-edge technology can elevate their business to new heights. You'll provide discovery and analysis of customer business needs and determine best fit strategic UKG solutions. You will then deliver a value focused innovative, engaging, and impactful presentation and demonstration with a clear and concise value message. Get Ready to: Unleash your inner consultant: Dive deep into customer and prospect needs, understand their pain points, and craft tailored solutions that exceed expectations. Become a product expert: Master the intricacies of our comprehensive suite of HR, Pay, and Workforce Management solutions. Use your deep domain or product expertise to recommend best practices and create raving fans of UKG solutions. Deliver captivating presentations: Wow audiences with your dynamic and engaging presentations and demonstrations showcasing the power of UKG technology. Collaborate with the best: Work alongside a talented and passionate team, fostering a collaborative and supportive environment. Drive effective and strategic sales processes: Work alongside our value and marketing teams within a sales cycle to lead business discussions and solve customer challenges. Experience the UKG difference: Join a company that values its employees and fosters a culture of innovation, growth, and continuous learning. Qualifications: A Bachelor's degree or equivalent experience. 5+ years' experience with UKG Pro or Equivalent HCM Solution, or 5+ years of industry experience (HR, Payroll, Time etc.) 3+ years' experience with Presales/solution consulting / Presentation to C Suite executives Ability to engage with all levels of an organization to understand and then demonstrate how UKG can solve their pain points. A strategic mind with the ability to think outside the box and develop innovative solutions. A willingness to travel up to 30% and explore new horizons. Why UKG? Make a real impact: Help organizations build a better workplace and improve the lives of their employees. Join a winning team: Collaborate with talented and passionate individuals who are shaping the future of work. Invest in your growth: Access to ongoing training and development opportunities to enhance your skills and advance your career. Experience a culture of innovation: Be part of a company that embraces change and encourages new ideas. Work-life balance: Enjoy a competitive benefits package and a supportive work environment that values your well-being. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 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