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Work closely with senior leaders to understand their specific talent needs, provide market insights and provide council on the right approach to drive growth Strong leadership, focused on developing, coaching and growing a team of TA Professionals who are critical to our future growth and success in the India market Deep market knowledge \u2013 strong understanding of industry trends, salary benchmarks, and the talent landscape. Build recruitment strategies that meet the needs of the business whilst factoring in local market conditions Develop and promote a compelling employer brand that resonates with potential candidates. Highlight the company culture, values, and unique benefits that make your organization an attractive place to work. Implement strategies to promote diversity and inclusion within the recruitment process. This can involve targeted outreach to underrepresented groups and creating an inclusive hiring process that values diverse perspectives. Use data analytics to track recruitment metrics such as time-to-fill, quality of hire, and candidate experience, leverage data effectively to influence business decisions Focus on providing a positive candidate experience throughout the recruitment process. This includes clear communication, timely feedback, and a smooth onboarding process to enhance candidate engagement. Build and maintain relationships with potential candidates, industry professionals, and educational institutions Regularly assess and refine recruitment strategies based on feedback and performance metrics. Stay updated on best practices and emerging trends in talent acquisition. 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You possess extraordinary systems design skills and have proven experience building an enterprise system that has successfully been adopted at scale. While exercising a good eye for aesthetics, you can grasp and distill user problems and translate them into delightful and engaging solutions that provide clear customer value. You inspire your team, your peers, and our UX community with your vision, expertise, and practical experience. In this role, you work closely with UX designers and the Ignite systems team to clearly identify the outcomes we hope to achieve, explore potential solutions for customer pain points, pitch concepts, create and present designs, and advocate for the user experience across the organization. Familiarity with Adobe After Effects, Figma, Framer, Rive, ProtoPie, Jitter, or similar tools are key. Portfolio that showcases the design systems you've created or largely contributed to for complex enterprise products, including AI experiences 5+ years of experience designing and launching for both desktop and mobile channels, ideally with SaaS enterprise companies Deep expertise in designing usable, accessible, and modular systems that can scale to meet the needs and desires for millions of diverse users Expert in building and maintaining a large-scale Figma library, including experience with Figma variables. Communicating even complex concepts with clarity - verbally and in writing, in person and virtual. 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Begin to take ownership of working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 2+ years of professional software development experience. Proficiency in one or more programming languages such as Java, or JavaScript. Experience with software development practices and design patterns. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Experience with cloud platforms like Azure, AWS, or GCP. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. The Product Support Representative is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor, Human Resources and Payroll modules. The role will require the Product Support Representative to assist customers with the use and usability of our UKG Ready application Diagnose, troubleshoot and resolve issues while providing exceptional service Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets Develop and maintain an intermediate level of knowledge of UKG Ready products Document all interactions with accounts and create trail for others to follow Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities Timely, accurate, and complete responses to inquiries Ability to successfully work both independently and as a part of a team This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Basic Qualifications: 1-3+ years' experience in a fast-paced customer service and/or technical support environment Demonstrated dedication to customer service and experience managing customer relationships Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects Preferred Qualifications: 1-3+ years of experience using Time & Attendance, Payroll and/or Human Resource applications Experience working with/in UKG Product suite Demonstrated technical troubleshooting skills with a proficiency in successfully learning new technologies quickly Bachelor's Degree preferred Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. USA Pay Transparency: The pay range for this position is $41,600 to $78,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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