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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: At UKG Ready, we cater to clients across diverse industries and accommodate varying levels of system complexity. Our teams collaborate to deliver best-in-class implementation services, led by individuals committed to breaking delivery records while providing excellent customer service. Additionally, we foster your professional growth by providing the necessary training and mentorship to help you achieve your goals. About the Role: As a Solution Consultant in Professional Services, you'll be responsible for delivering UKG technology systems and solutions through consulting project activities. In this role, you will leverage your expertise to advise clients on best practices, guiding them in designing and building solutions that meet their specific needs. As the subject matter expert on the Ready product, you'll collaborate cross-functionally on new customer implementations, drive consistency in delivery practices, and create custom reports. Additionally, you will utilize your Excel skills to format and import data, proactively communicate with stakeholders, and ensure projects stay on track by managing milestones and maintaining the project tracking tool. Duties and Responsibilities: Consulting with clients to provide expert guidance on best practices, collaborating to design and implement tailored solutions that align with their needs. Leading new customer implementations by consulting with cross-functional teams, ensuring smooth transitions and alignment with client objectives. Acting as the trusted advisor and subject matter expert for clients regarding the Ready product, offering insights and recommendations to enhance its use. Continuously staying informed about the latest product features and functionality to offer up-to-date consulting advice and recommendations. Consulting with internal teams to drive consistency and quality in delivery practices, leveraging implementation experience to establish processes and best practices for the services organization. Advising clients on data formatting and using common Excel functions, such as VLOOKUP, to prepare files for seamless import into UKG Ready. Proactively communicating with clients and UKG project teams to provide status updates, consulting on potential issues, and delivering solutions for process or product challenges. Applying critical thinking and consulting expertise to resolve complex challenges, ensuring the successful completion of tasks. Lead clients through user acceptance testing, ensuring they understand and validate their customized configuration. Managing project milestones and utilizing tracking tools to ensure timely delivery, while advising on best practices for effective project management. Mentor and coach peers who are new in role or to the industry, as needed. Basic Qualifications: Bilingual in French and English is a must At least 1 year experience implementing time and attendance, scheduling, labor management, HR/Payroll, ERP, or similar domain product/systems Ability to travel up to 25% Preferred Qualifications: Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience Excellent communication and consulting skills Ability to thrive in a fast-paced environment and remain agile in accommodating changes in business practices within the organization or industry. SHRM, FPC, CPP a plus Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites. Avec 80 000 clientes et clients repartis dans 150 pays, UKG est la plus grande entreprise de logiciels privee basee aux \u00c9tats-Unis dans le monde. Et nous ne faisons que commencer. Voulez-vous apporter vos idees audacieuses et votre esprit de collaboration a une organisation qui a encore beaucoup a construire et a realiser? Lisez la suite. Chez UKG, vous obtenez plus qu'un simple emploi. Le travail se fait dans un but precis. Notre equipe de Krewers est en mission pour inspirer chaque organisation a devenir un excellent lieu de travail avec notre technologie RH primee, con\u00e7ue pour toutes et tous. Ici, nous savons que vous representez plus que votre travail. C'est pourquoi nos avantages sociaux vous aident a vous epanouir personnellement et professionnellement, des programmes de bien-etre et du remboursement de droits de scolarite a U Choose -- un programme de remboursement de depenses personnalisable qui peut etre utilise pour plus de 200 besoins qui vous conviennent le mieux, a vous et a votre famille, du remboursement de pret etudiant, a la garde d'enfants, en passant par l'assurance pour animaux de compagnie. Notre culture inclusive, nos groupes de ressources pour les employe(e)s actifs et engages, et nos dirigeant(e)s bienveillant(e)s valorisent chaque voix et vous soutiennent dans la realisation du meilleur travail de votre carriere. Si notre raison d'etre (les personnes) vous passionne, il nous tarde de soutenir ce qui vous donne un but. Nos objectifs nous unissent, vous etes notre source d'inspiration. \u00c0 propos de l'equipe : Chez UKG Ready, nous repondons aux besoins de clients issus de divers secteurs d'activite et s'adapter a differents niveaux de complexite des systemes. Nos equipes collaborent pour offrir des services d'implementation de classe mondiale, diriges par des personnes determinees a battre des records de livraison tout en offrant un service client exceptionnel. De plus, nous favorisons votre avancement professionnel en vous offrant la formation et le mentorat necessaires pour vous aider a atteindre vos objectifs. \u00c0 propos du poste : En tant que consultant(e) en solutions dans les services professionnels, vous serez responsable de la mise en oeuvre des systemes et solutions technologiques UKG a travers des activites de conseil liees aux projets. Dans ce role, vous mettrez a profit votre expertise pour conseiller les clients sur les meilleures pratiques, en les guidant dans la conception et la construction de solutions repondant a leurs besoins particuliers. En tant qu'expert(e) sur le produit Ready, vous collaborerez de maniere transversale sur les nouvelles implementations de la clientele, assurerez la coherence des pratiques de livraison et creerez des rapports personnalises. De plus, vous utiliserez vos competences en Excel pour formater et importer des donnees, communiquer de maniere proactive avec les parties prenantes, et garantir que les projets restent sur la bonne voie en gerant les jalons et en maintenant l'outil de suivi des projets. Taches et responsabilites : Consultation avec les clients pour fournir des conseils d'experts sur les meilleures pratiques, en collaborant a la conception et a la mise en oeuvre de solutions sur mesure qui correspondent a leurs besoins. Diriger les nouvelles implementations de la clientele en consultant les equipes interfonctionnelles, en garantissant des transitions fluides et la correspondance avec les objectifs de la clientele Agir en tant que conseiller(ere) de confiance et expert(e) en la matiere pour la clientele concernant le produit Ready, en offrant des perspectives et des recommandations pour ameliorer son utilisation. Rester constamment informe(e) des dernieres fonctionnalites et evolutions du produit afin d'offrir des conseils et des recommandations actualises. Consulter les equipes internes pour favoriser la coherence et la qualite des pratiques de livraison, en tirant parti de l'experience d'implementation pour etablir des processus et des meilleures pratiques dans l'organisation des services. Conseiller la clientele sur le formatage des donnees et l'utilisation des fonctions Excel courantes, comme VLOOKUP, pour preparer les fichiers en vue d'une importation fluide dans UKG Ready. Communiquer de maniere proactive avec la clientele et les equipes de projet UKG pour fournir des mises a jour de statut, conseiller sur les problemes potentiels et proposer des solutions aux defis lies aux processus ou produits. Appliquer une reflexion critique et une expertise en conseil pour resoudre des defis complexes, garantissant l'achevement reussi des taches. Guider la clientele a travers les tests d'acceptation utilisateur(-trice), en veillant a ce qu'ils ou elles comprennent et valident leur configuration personnalisee. Gerer les jalons du projet et utiliser les outils de suivi pour garantir la livraison dans les delais, tout en conseillant sur les meilleures pratiques pour une gestion de projet efficace. Encadrer et accompagner professionnellement les collegues nouveaux ou nouvelles dans le role ou dans le secteur, au besoin. Exigences de base : Bilinguisme fran\u00e7ais et anglais requis Au moins un an d'experience dans la mise en oeuvre de systemes de gestion du temps et des presences, de planification, de gestion du travail, de RH/Paie, d'ERP ou d'un domaine similaire. Pouvoir voyager jusqu'a 25 % du temps. Competences souhaitees : Baccalaureat en informatique, systemes d'information ou domaine connexe, ou experience professionnelle equivalente. Excellentes competences en matiere de communication et de conseil Capacite a prosperer dans un environnement dynamique et a rester agile face aux changements des pratiques commerciales au sein de l'organisation ou du secteur. SHRM, FPC, CPP, un atout UKG s'apprete a vivre quelque chose de vraiment special. \u00c0 l'echelle mondiale, nous nous classons deja au premier rang pour la gestion des ressources humaines et au deuxieme rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en premiere ligne commencent et terminent leur journee avec notre logiciel, et des milliards de quarts de travail sont geres chaque annee par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentes par l'IA et con\u00e7us pour soutenir la clientele de toutes tailles, de tous secteurs et de toutes zones geographiques qui nous propulsera vers des lendemains encore plus radieux! Employeur souscrivant au principe de l'egalite d'acces a l'emploi UKG est fier d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi et s'engage a maintenir un milieu de travail diversifie et inclusif. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, a la couleur, a la religion, au sexe, a l'age, au handicap, a l'etat matrimonial, a la situation familiale, a l'orientation sexuelle, a la grossesse, a l'information genetique, a l'identite de genre, a l'expression de genre, a l'origine nationale, a l'ascendance, au statut de citoyen, au statut d'ancien combattant et a tout autre statut protege par les lois federales, provinciales ou locales contre la discrimination. Accommodement aux handicaps UKG s'engage a fournir un accommodement aux personnes handicapees durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous a UKGCareers@ukg.com. Candidats du Quebec: Bien que le fran\u00e7ais soit exige pour les postes au Quebec, l'utilisation de l'anglais est egalement requise en raison de la nature mondiale de l'entreprise et de ses affaires, de meme que de la necessite d'interagir avec les employes ou les partenaires du siege americain d'UKG et de ses bureaux internationaux.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380180145", "isPrivate": false, "latlongs": "56.130366,-106.346771"}, {"id": 893380245325, "name": "Sr Tax Research Analyst", "location": "United States", "locations": ["United States"], "hot": 1, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1739485689, "t_create": 1738000148, "ats_job_id": "5a1c61bf-fac4-49df-bd7f-ebee3f5120fb", "display_job_id": "SRTAX011315", "type": "ATS", "id_locale": "SRTAX011315-en", "job_description": "Deliver and report research findings, including issue recap, timelines, root cause, and decision recommendation. Research penalty & interest cases to determine root cause. Document fact-finding details and timelines to support recommendation for resolution, including customer and/or UKG financial responsibility. Collaborate, engage, and build partnerships with cross-functional teams to gather additional information and facts needed to determine root cause. Present clear and concise penalty & interest case updates needing approval to senior leaders. Engage with directly customers verbally and in writing to provide an explanation of findings, decision, and/or case updates. Create and build a network of agency connections to assist with negotiating, recovering, and abating penalty & interest fees to reduce financial risk. Submit waiver and/or abatement letters to agency to recover fees on the behalf of customers. Lead and actively participate in meetings to share updates, obtain approval, and promote dialogue of other participants. Act as a Subject Matter Expert (SME) for Risk cases, leveraging your expertise to guide and support both customers, team members and internal partners. Contribute to the penalty & interest development and enhancement of internal training, ensuring resources and process are up to date, informative, and engaging. Track and update penalty & interest cases in Smartsheet to monitor trends and make recommendations for process improvements, training, and system enhancements. Stay updated on industry trends, customer feedback, and emerging technologies to continuously improve service delivery. Contribute internally to the UKG Team to share knowledge and best practices; contribute to internal projects and initiatives; serve as a Subject Matter Expert (SME) for technical or process knowledge. Previous experience in customer support or related roles with a focus on providing exceptional service and building strong customer relationships. Proven advanced tax filing knowledge, penalty & interest fees and understanding of the abatement process. Excellent communication skills, both verbal and written, with the ability to present information clearly and concisely, along with modifying the message based on the audience. Proven ability to effectively negotiate. Bachelor's degree in a relevant field or equivalent experience. Proven track record of successfully recovering fees from reporting agencies. Strong understanding of Federal, State, and Local agency knowledge, portals, and sites. Proven ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously. Familiarity with Payment Services or related experience is a plus. Passion for customer satisfaction and a genuine desire to exceed customer expectations", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380245325", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 893380064785, "name": "Sr UI & UX Designer", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 1, "department": "Product", "business_unit": "Product", "t_update": 1739484600, "t_create": 1736870506, "ats_job_id": "31503fce-f71c-466f-ade3-f96b6f9c9d43", "display_job_id": "SRUIU011038", "type": "ATS", "id_locale": "SRUIU011038-en", "job_description": "Learn more at www.ukg.com/careers #WeAreUKG You have a passion for design and thrive in the intersection between UX and front-end delivery. You possess extraordinary systems design skills and have proven experience building an enterprise system that has successfully been adopted at scale. While exercising a good eye for aesthetics, you can grasp and distill user problems and translate them into delightful and engaging solutions that provide clear customer value. You inspire your team, your peers, and our UX community with your vision, expertise, and practical experience. In this role, you work closely with UX designers and the Ignite systems team to clearly identify the outcomes we hope to achieve, explore potential solutions for customer pain points, pitch concepts, create and present designs, and advocate for the user experience across the organization. Familiarity with Adobe After Effects, Figma, Framer, Rive, ProtoPie, Jitter, or similar tools are key. Portfolio that showcases the design systems you've created or largely contributed to for complex enterprise products, including AI experiences 5+ years of experience designing and launching for both desktop and mobile channels, ideally with SaaS enterprise companies Deep expertise in designing usable, accessible, and modular systems that can scale to meet the needs and desires for millions of diverse users Expert in building and maintaining a large-scale Figma library, including experience with Figma variables. Communicating even complex concepts with clarity - verbally and in writing, in person and virtual. Comfortable designing for various front-end technologies and frameworks (such as Angular React, Ember, Material, Bootstrap, Ionic) Background in motion design for creating engaging and intuitive user experiences.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380064785", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893379010515, "name": "Sr Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States", "Santa Ana,CA,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1739473143, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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The BDR will be responsible for identifying, qualifying, and generating new business opportunities through outbound lead generation activities. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for driving business growth. Conduct outbound prospecting to generate new business opportunities through phone calls, emails, and other channels. Research and identify potential clients within the target market and develop a comprehensive understanding of their business needs. Qualify leads and schedule meetings or product demonstrations for the sales team. Collaborate with sales and marketing teams to develop targeted outreach campaigns and strategies. Maintain accurate and up-to-date records of all prospecting activities in CRM software. Provide feedback to sales and marketing teams to improve lead generation strategies and processes. Meet or exceed monthly and quarterly quotas for qualified leads and meetings. Bachelor's degree in Business Administration, Marketing, or related field. 1-2 years of experience in a similar role, preferably in a B2B sales environment. Proven track record of achieving or exceeding sales targets and quotas. Excellent communication skills, both written and verbal. Strong interpersonal skills and ability to build rapport with prospects. Self-motivated with a strong sense of initiative and drive. Proficiency in Salesforce and Microsoft Office Suite. 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Create comprehensive learning plans, including objectives, instructional approaches, project timelines, assessment, and communication plans for global legal, risk, and compliance learning programs. Design, develop, implement, monitor, and evaluate training programs and other educational materials, to be delivered through various modalities (e.g., classroom, webinar, eLearning, infographics, blogs). Partner with external vendors as needed to design and develop effective learning solutions. Contribute to the development and application of design processes, templates, and tools. Work with subject matter experts to deliver impactful learning content and experiences. Rapidly design and develop engaging content and activities using holistic LXD principles to meet internal training needs. Utilize LMS to schedule, communicate, deploy, and report on training programs. Produce reporting and dashboards to track and communicate program status to stakeholders and conduct impact analysis and retrospectives of learning programs. Collaborate with team members to achieve team and organizational goals. Stay current with training trends and recommend innovative solutions for training and other educational methods and media. Ensure projects are completed on time and meet design, development, and quality standards. Bachelor's Degree or equivalent experience in Instructional Design, Adult Learning/Education, or related field. 5+ years in a Learning & Development role, designing and developing blended learning solutions and managing learning programs. Proven ability to build business partnerships with stakeholders and collaborate to develop strategic learning plans. Strong proficiency in needs analysis and experience developing multiple instructional modalities, including instructor-led (synchronous and asynchronous), eLearning, and structured experiences. Samples required. Excellent oral/written communication and facilitation skills, with the ability to convey key concepts for appropriate audiences. Exceptional program management skills to plan, execute, and evaluate multiple learning programs successfully. Strong proficiency with industry-standard eLearning development software. Articulate 360 preferred. Demonstrated experience in managing relationships with external vendors. Ability to work independently, influence change, manage multiple commitments, and demonstrate attention to detail while meeting tight deadlines. Strong strategic thinking and business acumen skills, linking decision making to outcomes. Experience working for a SaaS company/in SaaS environments. 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