Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other developers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Proficiency in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript. Experience with software development practices and design patterns. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Experience with cloud platforms like Azure, AWS, or GCP. Commitment to continuous learning and professional development. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380202798", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893380245325, "name": "Sr Tax Research Analyst", "location": "United States", "locations": ["United States"], "hot": 1, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1741268836, "t_create": 1738000148, "ats_job_id": "5a1c61bf-fac4-49df-bd7f-ebee3f5120fb", "display_job_id": "SRTAX011315", "type": "ATS", "id_locale": "SRTAX011315-en", "job_description": "Deliver and report research findings, including issue recap, timelines, root cause, and decision recommendation. Research penalty & interest cases to determine root cause. Document fact-finding details and timelines to support recommendation for resolution, including customer and/or UKG financial responsibility. Collaborate, engage, and build partnerships with cross-functional teams to gather additional information and facts needed to determine root cause. Present clear and concise penalty & interest case updates needing approval to senior leaders. Engage with directly customers verbally and in writing to provide an explanation of findings, decision, and/or case updates. Create and build a network of agency connections to assist with negotiating, recovering, and abating penalty & interest fees to reduce financial risk. Submit waiver and/or abatement letters to agency to recover fees on the behalf of customers. Lead and actively participate in meetings to share updates, obtain approval, and promote dialogue of other participants. Act as a Subject Matter Expert (SME) for Risk cases, leveraging your expertise to guide and support both customers, team members and internal partners. Contribute to the penalty & interest development and enhancement of internal training, ensuring resources and process are up to date, informative, and engaging. Track and update penalty & interest cases in Smartsheet to monitor trends and make recommendations for process improvements, training, and system enhancements. Stay updated on industry trends, customer feedback, and emerging technologies to continuously improve service delivery. Contribute internally to the UKG Team to share knowledge and best practices; contribute to internal projects and initiatives; serve as a Subject Matter Expert (SME) for technical or process knowledge. Previous experience in customer support or related roles with a focus on providing exceptional service and building strong customer relationships. Proven advanced tax filing knowledge, penalty & interest fees and understanding of the abatement process. Excellent communication skills, both verbal and written, with the ability to present information clearly and concisely, along with modifying the message based on the audience. Proven ability to effectively negotiate. Bachelor's degree in a relevant field or equivalent experience. Proven track record of successfully recovering fees from reporting agencies. Strong understanding of Federal, State, and Local agency knowledge, portals, and sites. Proven ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously. Familiarity with Payment Services or related experience is a plus. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Inform strategic decision making by interpreting reported data and contextualizing the story for business partners and stakeholders. Assist in developing new metrics that help drive business success. Perform analysis using current and past sales and financial performance to identify trends and variances Partner with acquisition team on forecasting and reporting Collaborate with Data Governance team to ensure accurate and complete data, provide insights and recommendations for improvements and efficiencies to align with the needs of the business. Respond to inquiries which may include conducting research, working with cross functional teams. Leverage resources and systems to gain automation and efficiency to increase value-added analysis. Complete special projects as needed. Bachelor's degree in accounting or finance required, MBA a plus. 4+ years of experience in financial analysis, ideally with at least 2+ years in a SaaS business. The ideal candidate will possess strong business acumen for the functions they support. Ability to synthesize data and facts into a consumable and actionable financial story. Experience in designing and enhancing processes and models. Candidate should have a growth mindset and embrace technology and change. Strong self-starter with the ability to think creatively and solution unexpected issues to meet deadlines. Well-organized, extreme attention to detail and a self-directed individual. Proven intermediate to advanced knowledge of Excel, as well as other MS Office product knowledge, including Power BI. Proven ability to learn new ERP and analytical software technologies. Ability to multi-task in a fast-paced team environment. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is looking for a passionate Senior Software Engineer with high volume on UI Web and Mobile application development experience to join our team. This role should have experience with various object-oriented programming languages and be able to work with front end technologies as well as implement server-side logic that is responsive on both web and mobile applications. Has an excellent understanding of programming and testing concepts, design patterns, follow best practices to translate that understanding directly to implementations Has a deep knowledge and stays on forefront of all development languages and frameworks utilized by our applications both on Desktop and Mobile using Java, React, JavaScript, SQL, iOS/Android Cordova App and Custom Plugin's Able to work autonomously on complex issues where analysis of use cases, situations or data requires an in depth evaluation of various factors and involves investigating issues and code execution, potentially, across all levels of the application stack, from database to browser, including external libraries and plugin's to support mobile platforms. Demonstrates a well-defined knowledge of design patterns and common algorithms and exercises them in selecting methods and techniques for obtaining solutions Quickly and efficiently find robust and effective solutions to difficult development problems Perform insightful and constructive code reviews to help maintain and teach proper coding techniques and ensure that your fellow developers are considering all pertinent factors to prevent regression defects or the introduction of problematic code Communicates effectively with other departments to effectively gather information required to perform duties Can quickly resolve very difficult issues through analysis of the application code, 3rd party libraries, customer use cases, and discussion with stakeholders Suggest methods and technologies to improve our applications and development practices Write Unit Tests and API Integration Tests for new custom features in the product Qualifications The following core skills are required for success in this position: BS/MS degree in Computer Science or related discipline or equivalent experience. 5+ years of hands-on development experience with full stack java web and mobile based development: Java, React, HTML, JavaScript, CSS, SQL, application servers, iOS & Android Cordova App development. Design and development of Applications which leverage Authentication protocols including SAML, OAUTH 2.0 and various data encryption technologies. Ability to write responsive code and automate tests that works both web and mobile applications. Ability to resolve complex issues through analysis of the application code, 3rd party libraries, custom plugin's, customer use cases, and discussion with stakeholders. Familiar with Agile development methodologies. Test-driven development experience. Good communication skills. Track record of delivering high quality software on time. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. 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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. USA Pay Transparency: The pay range for this position is $109,000 to $156,700 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. 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