Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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Research penalty & interest cases to determine root cause. Document fact-finding details and timelines to support recommendation for resolution, including customer and/or UKG financial responsibility. Collaborate, engage, and build partnerships with cross-functional teams to gather additional information and facts needed to determine root cause. Present clear and concise penalty & interest case updates needing approval to senior leaders. Engage with directly customers verbally and in writing to provide an explanation of findings, decision, and/or case updates. Create and build a network of agency connections to assist with negotiating, recovering, and abating penalty & interest fees to reduce financial risk. Submit waiver and/or abatement letters to agency to recover fees on the behalf of customers. Lead and actively participate in meetings to share updates, obtain approval, and promote dialogue of other participants. Act as a Subject Matter Expert (SME) for Risk cases, leveraging your expertise to guide and support both customers, team members and internal partners. Contribute to the penalty & interest development and enhancement of internal training, ensuring resources and process are up to date, informative, and engaging. Track and update penalty & interest cases in Smartsheet to monitor trends and make recommendations for process improvements, training, and system enhancements. Stay updated on industry trends, customer feedback, and emerging technologies to continuously improve service delivery. Contribute internally to the UKG Team to share knowledge and best practices; contribute to internal projects and initiatives; serve as a Subject Matter Expert (SME) for technical or process knowledge. Previous experience in customer support or related roles with a focus on providing exceptional service and building strong customer relationships. Proven advanced tax filing knowledge, penalty & interest fees and understanding of the abatement process. Excellent communication skills, both verbal and written, with the ability to present information clearly and concisely, along with modifying the message based on the audience. Proven ability to effectively negotiate. Bachelor's degree in a relevant field or equivalent experience. Proven track record of successfully recovering fees from reporting agencies. Strong understanding of Federal, State, and Local agency knowledge, portals, and sites. Proven ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously. Familiarity with Payment Services or related experience is a plus. Passion for customer satisfaction and a genuine desire to exceed customer expectations", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380245325", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 893380064785, "name": "Sr UI & UX Designer", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 1, "department": "Product", "business_unit": "Product", "t_update": 1739917712, "t_create": 1736870506, "ats_job_id": "31503fce-f71c-466f-ade3-f96b6f9c9d43", "display_job_id": "SRUIU011038", "type": "ATS", "id_locale": "SRUIU011038-en", "job_description": "Learn more at www.ukg.com/careers #WeAreUKG You have a passion for design and thrive in the intersection between UX and front-end delivery. You possess extraordinary systems design skills and have proven experience building an enterprise system that has successfully been adopted at scale. While exercising a good eye for aesthetics, you can grasp and distill user problems and translate them into delightful and engaging solutions that provide clear customer value. You inspire your team, your peers, and our UX community with your vision, expertise, and practical experience. In this role, you work closely with UX designers and the Ignite systems team to clearly identify the outcomes we hope to achieve, explore potential solutions for customer pain points, pitch concepts, create and present designs, and advocate for the user experience across the organization. Familiarity with Adobe After Effects, Figma, Framer, Rive, ProtoPie, Jitter, or similar tools are key. Portfolio that showcases the design systems you've created or largely contributed to for complex enterprise products, including AI experiences 5+ years of experience designing and launching for both desktop and mobile channels, ideally with SaaS enterprise companies Deep expertise in designing usable, accessible, and modular systems that can scale to meet the needs and desires for millions of diverse users Expert in building and maintaining a large-scale Figma library, including experience with Figma variables. Communicating even complex concepts with clarity - verbally and in writing, in person and virtual. Comfortable designing for various front-end technologies and frameworks (such as Angular React, Ember, Material, Bootstrap, Ionic) Background in motion design for creating engaging and intuitive user experiences.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380064785", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893379037881, "name": "Trust & Funding Ops Analyst", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Weston,FL,United States", "Atlanta,GA,United States", "Alpharetta,GA,United States", "St Louis,MO,United States", "Indianapolis,IN,United States", "Maitland,FL,United States", "Santa Ana,CA,United States"], "hot": 1, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1739917547, "t_create": 1730120716, "ats_job_id": "1a8f14e7-d16f-4e24-9aa9-a43e9265cca5", "display_job_id": "TRUST009727", "type": "ATS", "id_locale": "TRUST009727-en", "job_description": "Responsible for managing daily banking activities and acts as liaison with the Treasury Department and bank contacts. Responsibilities include review and execution of daily banking activities and client financial transactions, including reconciliation of incoming transactions and communication for collection of unfunded transactions. Communicate effectively with clients regarding banking questions and unsettled payroll tax and direct deposit funds. Monitor banking notifications related to direct deposit returns and confirm submission to clients via payroll system. Auditing of client company configurations specific to banking requirements. Preparation of monthly client billing and department metrics. Interfaces with Banking Relations, Clients, and UKG staff. Manage Salesforce cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners. Provide backup and assistance to other team members as needed. Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment. Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments. Participate in initiatives to improve PS Funding processes and rollout new technology internally. Work on stretch assignments and other duties as assigned Experience working directly with customers using various communication methods, including phone, email, MS Teams/Zoom and PowerPoint Experienced with Microsoft Office applications with emphasis on Excel Bachelor's degree in Business, Accounting, Finance or a related field or equivalent work experience Previous experience with UKG systems or similar payroll processing software", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379037881", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893379010515, "name": "Sr Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States", "Santa Ana,CA,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1739919573, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379010515", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893379180460, "name": "Sr Business Development Representative", "location": "Australia", "locations": ["Australia", "Sydney,NSW,Australia"], "hot": 1, "department": "Sales", "business_unit": "Sales", "t_update": 1739784745, "t_create": 1731044497, "ats_job_id": "b5ce9967-9bbf-420e-927a-b6d910c8b43b", "display_job_id": "SRBUS009910", "type": "ATS", "id_locale": "SRBUS009910-en", "job_description": "We are seeking a highly motivated and results-driven Senior Business Development Representative to join our team. The BDR will be responsible for identifying, qualifying, and generating new business opportunities through outbound lead generation activities. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for driving business growth. Conduct outbound prospecting to generate new business opportunities through phone calls, emails, and other channels. Research and identify potential clients within the target market and develop a comprehensive understanding of their business needs. Qualify leads and schedule meetings or product demonstrations for the sales team. Collaborate with sales and marketing teams to develop targeted outreach campaigns and strategies. Maintain accurate and up-to-date records of all prospecting activities in CRM software. Provide feedback to sales and marketing teams to improve lead generation strategies and processes. Meet or exceed monthly and quarterly quotas for qualified leads and meetings. Bachelor's degree in Business Administration, Marketing, or related field. 1-2 years of experience in a similar role, preferably in a B2B sales environment. Proven track record of achieving or exceeding sales targets and quotas. Excellent communication skills, both written and verbal. Strong interpersonal skills and ability to build rapport with prospects. Self-motivated with a strong sense of initiative and drive. Proficiency in Salesforce and Microsoft Office Suite. Ability to work effectively in a fast-paced, dynamic environment.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379180460", "isPrivate": false, "latlongs": "-25.274398,133.775136"}, {"id": 893380501846, "name": "Principal Corporate Tax Analyst", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States"], "hot": 0, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1739915046, "t_create": 1739890128, "ats_job_id": "2db26566-db5a-47f7-8918-08bac3461819", "display_job_id": "PRINC011825", "type": "ATS", "id_locale": "PRINC011825-en", "job_description": "Tracking tax law changes that could impact UKG's business, and modelling the financial impact of such changes; Managing income tax audits and appeals; Managing indirect tax appeals; Providing timely advice to the Legal, Sales and Procurement functions with respect to the tax implications of multinational contracts; Self-identifying tax planning opportunities for UKG, validating cash tax planning opportunities pitched by external tax firms, and managing the execution of any tax planning projects that are approved; and, Ensuring transfer pricing requirements are met for new intercompany transactions, and helping to update existing transfer pricing arrangements when required as a result of operational changes. 5 to 7 years of full-time tax work experience. o At least 3 years of the 5 years must have been spent at either a \"Big 4\" firm, a large law firm, or a large multinational company. o At least 2 years of the 5 years must have been spent focused on some combination of International Tax, Tax Planning, Tax Controversy, Transfer Pricing or M&A. o A JD, LLM or MST can replace 1 year of the preceding work experience requirements. Excellent tax technical skills and project management skills. A solid understanding of cross-border tax laws and concepts. Able to negotiate with tax authorities on UKG's behalf. Able to self-train rapidly with respect to newly enacted tax laws, as well as areas of tax where the candidate does not have prior experience.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380501846", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893380500393, "name": "Billing Operations Administrator III", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1739915063, "t_create": 1739884042, "ats_job_id": "5ce485fe-4fae-42cd-8d0f-57789b6b5edd", "display_job_id": "BILLI011824", "type": "ATS", "id_locale": "BILLI011824-en", "job_description": "Prepare, post, and send manual invoice and credit transactions. Reconcile invoice transactions in D365. Provide timely responses to customers and the Accounts Receivable team regarding billing inquiries or disputes. Read and understand contract terms and UKG product bundles to address customer inquiries and assess the need for billing corrections via additional invoices or credits. Review and approve customer credits submitted by other departments within an established dollar threshold, including reviewing credit reason codes and General Ledger account codes for each credit request. Prepare and send out Time & Expense invoices to customers for reimbursement of expenses incurred by contractors. Work with various business owners to import and reconcile invoice files. Update customer purchase orders. Address and resolve ServiceNow-related incidents regarding billing disputes. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Strong organizational skills and attention to detail required Ability to manage priorities and meet deadlines in a dynamic environment Ability to research billing issues and communicate relevant conclusions, both verbally and in written format Proficient in Excel Between 1 - 2 years of billing and/or crediting experience required BS in Accounting, Finance, Business or related fields is a plus. Working knowledge of Microsoft Dynamics is a plus. Previous experience in Billing/Credit/Accounts Receivable roles is a plus. To determine the physical requirements of this job, ask yourself what minimum physical requirements are required for the job. In this section, describe the type, intensity, frequency, and duration of the physical demands required for the job and work environment. This section should be tied to the essential functions of the job and not reflective of the ways that those functions are currently performed. This component is important and key for compliance with the Americans with Disabilities Act (ADA). While performing the duties of this job, the employee is regularly required to communicate and converse and exchange information. The employee frequently is required to remain in a stationary position for long periods at a time. Employee will be required to move about inside office environments and operate computer machinery and software as needed. Up to 25% Disclaimer: This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. Please provide a likely breakdown of the activities the employee will perform in this job (must equal 100%) Prepare, post, and send invoices to customers, including subscription fee invoices. 20% Communicate with internal parties regarding invoices, payments, and agreement terms, providing exemplary Customer Service to clients and UKG customer teams via e-mail & phone calls. 10% Provide timely responses to Customers and Accounts Receivable Team in relation to customer billing inquiries or disputes. 15% Read and understand contract terms, the Contract 360 module in Salesforce, and the Revenue and Billing schedules in order to address customer inquiries and assess any need for billing correction via additional invoices or credits. 10% Review and approve Customer credits submitted by other departments within an established dollar threshold, including review of credit reason codes and General Ledger account codes to each credit request. 15% Provide credit memos and statements to customers on a regular basis. 5% Prepare manual invoices when necessary to accommodate key strategic customer needs. 5% Prepare and send out Time & Expense invoices to customers for reimbursement for expenses incurred by contractors 5% Perform necessary admin tasks such as setting up children accounts, complete impound forms, among others, to ensure customer's information is align in accounting system. 10%", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380500393", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893380479972, "name": "Data Operations Representative", "location": "Dallas,TX,United States", "locations": ["Dallas,TX,United States"], "hot": 0, "department": "Administrative/Support", "business_unit": "Administrative/Support", "t_update": 1739884869, "t_create": 1739566836, "ats_job_id": "e402b9be-73e9-4275-8a94-37a04797cb20", "display_job_id": "DATAO011803", "type": "ATS", "id_locale": "DATAO011803-en", "job_description": "Company Overview  With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we\u2019re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you\u2019re more than your work. That\u2019s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you\u2019re passionate about our purpose \u2014 people \u2014then we can\u2019t wait to support whatever gives you purpose. We\u2019re united by purpose, inspired by you. As a Data Operations Rep,\u00a0you will be a crucial part of the Daily Ops Team, responsible for managing and processing periodic, quarterly, annual, and amended paper tax filings and check payments on behalf of our clients. This role requires a high degree of accuracy, efficiency, and the ability to collaborate effectively with various teams within the organization. This role requires a blend of independent work and teamwork, with a strong emphasis on organization, multi-tasking, and meeting deadlines. This role is required to be onsite 5 days per week (Monday-Friday) in our Irving, TX office location. Your key responsibilities will include: \u2022 Tax Filings and Payments: Process periodic, quarterly, annual, and amended paper tax returns and check payments. Ensure that all documents are accurately prepared, printed, scanned, and shipped to the appropriate tax agencies in a timely manner. \u2022 Document Handling: Utilize Salesforce and Smartsheet to print and manage requests. Maintain detailed records of all transactions and correspondence related to tax filings and payments. \u2022 Interdepartmental Collaboration: Work closely with the Trust, Amendments, Tax Notice, QE Filing Ops, and Payment Services System Support Teams to coordinate activities, address issues, and ensure smooth operations. \u2022 Client Support: Provide professional support to clients regarding their tax filings and payments. Address inquiries and resolve issues promptly. \u2022 Quality Assurance: Review documents for accuracy and completeness before submission. Ensure compliance with all relevant tax regulations and internal procedures. \u2022 Task Management: Effectively prioritize and manage multiple tasks to meet deadlines and maintain high-quality service. \u2022 Workflow Coordination: Collaborate with team members to prioritize tasks and manage workload effectively, ensuring all deadlines are met. Basic Qualifications: \u2022 Attention to Detail: Strong focus on accuracy and thoroughness in processing tax documents and payments. \u2022 Multi-tasking: Ability to handle multiple responsibilities simultaneously and prioritize tasks effectively. \u2022 Communication Skills: Excellent verbal and written communication skills for interacting with clients and team members. \u2022 Team Collaboration: Ability to work well both independently and as part of a team. Experience in a collaborative work environment is beneficial. Preferred Qualifications: \u2022 Technical Proficiency: Experience with Salesforce, Smartsheet, and other relevant software. Familiarity with tax filing processes is advantageous. \u2022 Experience: Previous experience in tax filing, payments processing, or a related administrative role is preferred.  \u2022 A high school diploma or equivalent is required, with additional education or certification in accounting or finance being a plus. Where we\u2019re going\u00a0 UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it\u2019s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!\u00a0\u00a0\u00a0 Equal Opportunity Employer\u00a0 Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.\u00a0 View  The EEO Know Your Rights poster  and its  supplement. View the  Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters  here .\u00a0 Disability Accommodation\u00a0 For individuals with disabilities that need additional assistance at any point in the application and interview process, please email  UKGCareers@ukg.com .\u00a0 USA Pay Transparency:\u00a0\u00a0 The pay range for this position is $31,283.00\u00a0to $44,848.00 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Operations", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Weston,FL,United States"], "hot": 0, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1739916454, "t_create": 1739478336, "ats_job_id": "b2ca752f-4886-4144-bba9-2d6005d38eec", "display_job_id": "VPOPE011781", "type": "ATS", "id_locale": "VPOPE011781-en", "job_description": "Company Overview\u00a0 With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we\u2019re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.\u00a0\u00a0 At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.\u00a0\u00a0 Here, we know that you\u2019re more than your work. That\u2019s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you\u2019re passionate about our purpose \u2014 people \u2014then we can\u2019t wait to support whatever gives you purpose. We\u2019re united by purpose, inspired by you.\u00a0\u00a0\u00a0 We are seeking an experienced and dynamic Vice President of Operations to lead our operational initiatives and drive the company\u2019s growth trajectory. This senior leadership role is key to driving operational excellence initiatives, improving organizational processes and measuring performance, and ensuring the organizations efficiency and effectiveness. The VP of Operations will be responsible for implementing strategic initiatives across functions, streamlining workflows, monitoring and measuring operational metrics and performance. The ideal candidate will have extensive experience in scaling a software company, optimizing operational workflow, and building high-performing teams.\u00a0\u00a0 Key Responsibilities:\u00a0 Strategic Leadership:\u00a0 Translate strategy into actionable operational plans, monitor corporate performance, and drive operational excellence that supports business growth. Work closely with the President and CFO and executive team to align operations with organizational goals.\u00a0 Operational Excellence:\u00a0 Develop and implement cross-functional processes to drive strategic priorities. Implement operational metrics, scorecards, and dashboards to measure corporate performance and initiatives. Implement and drive quarterly business reviews across functions to monitor corporate performance against objectives.\u00a0Monitor performance against business cases through tracking and establishing corrective measures as needed and prepare related reports. Cross-Functional Collaboration:\u00a0 Work closely with senior leaders globally across GTM, Product, Engineering, Finance, Strategy, and IT to analyze existing operations, implement new and efficient processes, and drive alignment on corporate goals and initiatives. Partner with business units to ensure seamless execution of operational processes and address any operational challenges.\u00a0 Team Building, Leadership and Development:\u00a0 Build, develop, and lead a high-performing operations team from the ground up, identifying and attracting top talent while establishing a strong foundation for success. Foster a culture of accountability, collaboration, professional development, and continuous improvement. Implement effective training, development, and performance management practices to ensure long-term team growth and success. Inspire and enable team members, cultivating an environment that promotes internal development, innovation, and adaptability. Revenue Retention and Customer Engagement: Partner closely with GTM, Customer Success, and Engineering to create processes that drive high customer satisfaction and retention rates, proactive customer engagement, effective incident response and root cause analysis, and risk mitigation. Qualifications:\u00a0 Education:\u00a0 Bachelor\u2019s degree in Business Administration, Finance, Accounting or a related field.\u00a0 MBA or relevant advanced degree preferred.\u00a0 Experience:\u00a0 15+ years of experience in operations, with at least 10 years in a senior leadership role from a SaaS business model or technology drive company\u00a0 Ability to develop and implement successful operational strategies to drive growth\u00a0 Demonstrated experience in scaling operational processes, managing large teams and driving growth in a dynamic environment\u00a0 Skills and Abilities:\u00a0 Strong leadership skills, with the ability to manage and motivate cross-functional teams.\u00a0 Deep knowledge of operational strategy, process optimization, financial management and risk mitigation\u00a0\u00a0 Exceptional problem-solving and analytical abilities, with a focus on process optimization.\u00a0 Strong financial acumen and experience with operational excellence, budgeting, cost control, and performance metrics.\u00a0 Data driven approach to decision making along with excellent analytical and problem-solving abilities. Where we\u2019re going\u00a0 UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it\u2019s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!\u00a0\u00a0\u00a0 Equal Opportunity Employer\u00a0 UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.\u00a0 View  The EEO Know Your Rights poster  and its  supplement. View the  Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters  here .\u00a0 Disability Accommodation in the Application and Interview Process\u00a0 For individuals with disabilities that need additional assistance at any point in the application and interview process, please email  UKGCareers@ukg.com .\u00a0 The pay range for this position is $202k to $320k, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. 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