Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Act as a strategic partner to senior leadership, ensuring technology initiatives align with overall business priorities. Establish and govern architectural standards across the technology stack to ensure consistency, scalability, performance, and security. Drive the development of innovative, customer-centric, and data-driven solutions that enable digital transformation and enhance agility. Create and maintain a comprehensive enterprise architecture framework that supports seamless integration and future growth. Monitor emerging technologies and industry trends, providing strategic recommendations to keep the organization competitive and forward-looking. Develop and manage short-term and multi-year roadmaps for business, application, data, and technology architecture, ensuring alignment with evolving business needs and long-term strategic objectives. Oversee the design and delivery of solution architectures for major initiatives, ensuring adherence to enterprise standards and alignment with business requirements. Institutionalize architecture processes and methodologies that integrate effectively into delivery, operations, and governance models. Collaborate with cross-functional stakeholders to prioritize and manage architectural initiatives and develop execution-ready roadmaps. Define and track success metrics to evaluate architectural impact on business outcomes. Partner with teams across product management, product development, engineering, operations, security, sales, finance, and marketing to ensure integrated and cohesive technology solutions. Build, lead, and mentor a high-performing architecture team that fosters innovation, collaboration, and customer value. Establish governance processes to evaluate new technology and product investments, ensuring alignment with long-term scalability and business goals. Champion digital innovation through the adoption of technologies such as AI/ML, IoT, automation, and real-time analytics to drive operational efficiency and enhanced user experiences. 15+ years of progressive experience in Information Technology, including 5+ years in enterprise architecture leadership roles with a demonstrated track record of aligning architecture with business strategy. Deep expertise in enterprise applications and systems design, including business, data, application, and technology architectures. Proven experience with modern technology stacks, data architecture and governance, API management, microservices, and integration patterns. Strong leadership and communication skills, with the ability to influence executives, collaborate across functions, and lead cross-functional initiatives. Experience leading large-scale digital transformation initiatives, such as cloud migration, omnichannel enablement, and enterprise modernization. Demonstrated ability to build and mentor high-performing architecture teams that focus on innovation and continuous improvement. Bachelor's or master's degree in computer science, Information Systems, Engineering, or a related field. Advanced certifications such as TOGAF, Zachman, or cloud-specific certifications are a plus. 15 years of progressive experience in Information Technology, including 5+ years in enterprise architecture leadership roles. Bachelor's degree", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381913808", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381881620, "name": "Sr Manager of Software Engineering, Test and Automation", "location": "Lowell,MA,United States", "locations": ["Lowell,MA,United States", "Weston,FL,United States"], "hot": 0, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1745936015, "t_create": 1745514506, "ats_job_id": "2a79ae90-ca65-4a97-ac26-528261ecbbf6", "display_job_id": "SRMGR013276", "type": "ATS", "id_locale": "SRMGR013276-en", "job_description": "Define and implement testing strategies to improve customer experience across products/services at suite level. Lead end to end validation scenarios development, for existing and new features, covering functional, integration, usability. Collaborate with product management, engineering, teams to ensure new feature development, implementation meets the customer expectations and quality. Test Automation and Process Optimization : Drive automation initiatives to ensure end to end testing is automated, executed with in parallel to save time for validation, stable and reliable automation covering user workflows. Leverage and promote AI in validation and test automation for fast development, low maintenance of automation suite. Continuously optimize testing processes, automation, framework for stable automation and regular execution to qualify the product and identify defects. Develop and maintain test scripts, ensuring alignment with business objectives. Product Learning and Knowledge Management: Ensure continuous learning and upskilling of team members on new product features and technologies. Collaborate with product and engineering teams to gain in-depth knowledge of system architecture and updates. Troubleshooting and Issue Resolution : Develop team skills for efficient troubleshooting for identifying product issues, underlying root cause to report to engineering teams for fast resolution Implement root cause analysis (RCA) frameworks to prevent recurring problems. Coordinate with technical support, development, and customer service teams to resolve complex issues. Track and analyse issue trends, providing data-driven insights for product improvement. Lead and mentor a high-performing team, fostering a culture of innovation and accountability. Collaborate with cross-functional teams, including product management, development, and customer support. Set clear goals, monitor team performance, and drive continuous improvement. Communicate effectively with stakeholders to ensure alignment on testing strategies and priorities. Bachelor's/Master's degree in Computer Science, Engineering, or a related field. 14+ years of experience in testing, automation, and customer experience management, with at least 5 years in a managerial role. Strong expertise in test automation tools (e.g., Selenium, Appium, RestAssured, Nightwatch, TestNG, JUnit). Strong problem-solving abilities and a data-driven mindset. 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