Careers at UKG

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Collaborate: Work closely with product managers, designers, and other engineers to understand requirements and deliver high-quality software solutions. Debug and Test: Participate in debugging, testing, and optimization of software applications to ensure reliability and performance. Learn and Grow: Engage in continuous learning and improvement by attending workshops, participating in code reviews, and staying up-to-date with the latest industry trends and technologies. Document: Assist in creating and maintaining technical documentation for software applications and systems. Bachelor's degree in Computer Science, Engineering, or a related field. Proficiency in at least one programming language such as Java, C#, Python, .Net, and Javascript. Strong understanding of computer science fundamentals, including algorithms, data structures, and software design principles. Good communication and teamwork skills, with a willingness to collaborate and learn from others. Conceptual understanding of Front-End/Back-End components as well as microservices Growth mindset: Ability to adapt and learn with changing situations. Internship experience in software development or related fields. Familiarity with software development tools and methodologies, such as version control systems (Git), integrated development environments (IDEs), and agile practices. Basic understanding of web technologies, databases, and cloud services.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380967365", "isPrivate": false, "latlongs": "42.6977082,23.3218675"}, {"id": 893379010515, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1746808510, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Manage web technology solutions to improve the employee experience. Ensure efficient self-service digital employee experiences, including Enterprise Search, platform capabilities, and Enterprise Transfer. Innovate new hire digital experiences and Mobile app technologies. Use AI to streamline complex processes thereby boosting productivity and satisfaction. Deploy and manage collaboration tools such as Slack and Microsoft Teams for better productivity and communication. Lead the Media Production team in delivering professional media services for internal events and content creation. Modernize IT service desk and site support teams to efficiently handle service requests and incidents, including in-person support and technology maintenance. 15+ years in IT, with 10+ years in leadership roles. Experience leading teams of over 300 engineers. Skilled in balancing delivery, quality, business acumen, data-driven decisions, and requirements. Strong organizational skills, influence, collaboration, and communication. Bias towards execution, engineering discipline, and technical expertise. Proven ability to build high-performing, empowered teams with a culture of ownership and growth. Deep technical mastery. BS, MS, or PhD in Computer Science or equivalent. Creative thinker with strong ethical standards. Excellent written, verbal, and interpersonal communication, suited for diverse global audiences. Proven achievements and experience leading through transformational phases. Focus on process improvement and automation. Empathetic leader passionate about team development. Ability to travel ~10% to 25% MBA or Master's preferred. 10+ years in managerial roles 15+ years of varied IT leadership experience, including helpdesk, site support, cloud/data center management, enterprise applications/platforms, corporate M&A IT integrations, data, AI, digital experience, and security Experience leading large global engineering teams Bachelor's degree required Develop and implement security policies aligned with best practices and regulations; communicate these effectively within the organization Manage security projects, including system patching, zero trust principles, and securing access to data and systems; collaborate across departments for cultural and technical transformations Implement and manage identity management systems, including privileged identity management, MFA, and SSO solutions Ensure secure handling of enterprise devices and applications through authentication, compliance, and configuration management. Develop a data strategy and architecture to provide insights at scale and support growth through data and analytics. Manage vendor contracts and customer data requests while maintaining data privacy compliance. Implement data lifecycle management including tagging, classification, retention policies, and security standards compliance. Set technical direction, make architectural decisions, and ensure scalable and reliable infrastructure. Collaborate with cross-functional leaders to align infrastructure initiatives with company objectives. Lead and inspire a top-tier engineering team, promoting innovation, ownership, and improvement. Oversee business strategy implementation and contribute to long-term planning. Manage a globally distributed team of FTE and contractors, including budget Ensure our infrastructure, systems, and applications are resilient, available, and scalable. Provide employee site support and help desk services to ensure productivity and collaboration. Oversee technical execution and scaling of enterprise infrastructure. Manage the IT budget and approve contracts for computing and technology services. Analyze business results to provide insights into trends and performance. Evaluate technology resources, risks, and roadmap against goals; drive cross-departmental consensus. Influence executive leadership to deliver technology solutions that support business strategy and add value. Ensure enterprise security and compliance with CISO policies and SOC/SOX controls. Maintain processes, personnel, and technological capabilities to meet service level agreements. Manage M&A projects and strategic integrations in collaboration with Corporate Real Estate. Align annual OKRs and execution plans across functions and organizations. 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Initiate and participate in other routine and non-routine functions as requested by management, including ad-hoc requests, process improvements, and ongoing projects to support to financial initiatives. Execute processes and procedures to comply with monthly financial statement close deadlines, including reviewing and preparing periodic journal entries and reconciliations, as needed. Must demonstrate capability of leadership and influence without authority, including providing guidance and leading accounting discussions on a regular basis. Interact and communicate with other departments and cross-functional teams to resolve financial-related issues. Create, update, and/or review supporting schedules as needed for the preparation of financial reporting deliverables. Continuously improve financial processes and systems to enhance efficiency and accuracy. Bachelor's degree in Accounting Industry experience at complex and multi-national publicly-traded companies preferred Strong knowledge of accounting principles, financial reporting, and GAAP Proficiency in Microsoft Excel and accounting software - Microsoft Dynamics experience a plus Detail-oriented with strong analytical and problem-solving abilities Highly motivated, work collaboratively in a team and adapt to a dynamic work environment 5+ years in corporate accounting", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382303037", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893382216662, "name": "ACCOUNT EXECUTIVE", "location": "New York City,NY,United States", "locations": ["New York City,NY,United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1746807582, "t_create": 1746208557, "ats_job_id": "bbf0984c-30bf-463d-b545-64f696766467", "display_job_id": "ACCOU013466", "type": "ATS", "id_locale": "ACCOU013466-en", "job_description": "With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. A company culture that breeds and supports success at every level, putting our employees first! Ideally, candidates will live in or near their territory and are familiar with the local business climate. Challenging? Yes! UKG expects a lot from our sales reps and we provide a lot for our reps to succeed. Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. If you are known as an over-achiever, and you've been looking for the opportunity to land your \"last\" WFM/HRMS/Payroll sales position, this is it! For sales reps who can prove their WFM/HRMS/Payroll game, click the \"Apply Online\" link. All exploratory inquiries and applications for sales employment are kept confidential. Here at UKG, Our Purpose Is People. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers What UKG Offers: Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record time-frames Responsibilities: Consistently exceed sales quotas Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM/WFM products and services to final decision makers and end users within an assigned territory Identify sales opportunities and develop sales and marketing proposals for customers on HCM/WFM products and services based on their technical needs Required Qualifications: Strong knowledge of HCM/WFM/SaaS Industry Must have 1-3 years of proven success in a selling role Preferred Qualifications: Experience selling WFM/HRMS/Payroll solutions strongly preferred Travel Requirements: 50% Where We're Going: UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Pay Transparency: The base salary range for this position is $100,000 annually. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers. Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 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And we\u2019re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.\u00a0\u00a0 At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.\u00a0 Here, we know that you\u2019re more than your work. That\u2019s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose \u2014 a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you\u2019re passionate about our purpose \u2014 people \u2014then we can\u2019t wait to support whatever gives you purpose. We\u2019re united by purpose, inspired by you.\u00a0\u00a0\u00a0 About the Team This position is on the Global Finance and Operations - Order Management team and is a key point of contact with all cross-functional departments. The Order Processing Analyst will report to the Senior Manager of Order Processing.\u00a0 About the Role\u00a0\u00a0 Quality assurance of order execution, in support of bookings management, and revenue recognition.\u00a0 Review and validate submitted documentation to ensure compliance with order submission criteria.\u00a0 Throughout the life cycle of the deal, coordinate with sales operations, legal, credit, revenue recognition, and other cross-functional partners to ensure all orders are reviewed and released timely, accurately, and completely within established Agreements (SSLAs).\u00a0 Assist the revenue recognition team in filing/compiling documentation for audit samples.\u00a0 Drive continuous process improvements, define, and implement standardized and optimized workflows to support finance and the order management processes.\u00a0 Proactively solicit ideas from sales operations and other teams to improve order management processes, guidelines and participate in updating the Order Management knowledgebase.\u00a0 This position is responsible for timely reviewing, qualifying, and processing product and service orders submitted by field sales via the Oracle quoting system and Salesforce CPQ.\u00a0 Communicate via phone, e-mail &amp; instant message with field sales operations reps and managers to ensure appropriate documentation is received for auditing, revenue recognition and customer satisfaction purposes.\u00a0 Understand UKG\u2019s legal requirements and review submitted paperwork to ensure adherence to both standard and non-standard terms and conditions. Act as a liaison between legal and field sales to obtain approval for non-standard paperwork. Access the legal repository to review previously negotiated terms and conditions and archive for future reference.\u00a0 Enter RMA/credit requests into Oracle and validate contract amendments in CPQ. Follow up to ensure timely receipt of product. In addition, work with Contracts to ensure maintenance credits are processed prior to receipt of product returns. Research, issue credits and obtain appropriate approvals prior to processing.\u00a0 Assist in processing perpetual and SaaS software, hardware, maintenance, and training orders, PSA change requests, as well as other departmental functions in need of support if workload volume increases.\u00a0 Act as a true team player to assist others in reviewing and/or entering orders to ensure communicated timelines are met.\u00a0 Ability to provide training and support with our center of excellence team while assuring quality and SLA\u2019s are being met.\u00a0 About You Basic Qualifications:\u00a0 Education/Experience: college degree or comparable work experience required.\u00a0 A minimum of 2 years of order management, sales operations, or finance operations experience is required, preferably in the software industry.\u00a0 Experience with Microsoft Office suite\u00a0\u00a0 Excellent oral and written communication skills and a desire to go above and beyond to provide exemplary service are a must.\u00a0 Strong organizational and multi-tasking skills, sense of urgency, and understanding of the importance of the function, and required outputs are necessary and should be demonstrated through previous work experience.\u00a0 Due to month and quarter-end requirements, the candidate must be able to work extensive hours during the last week of a month or quarter, including weekends or holidays.\u00a0 Preferred Qualifications: Experience with Salesforce CPQ or other enterprise level CRM\u00a0 Experience with Oracle or other enterprise ERP\u00a0 Intermediate to advanced Excel knowledge\u00a0 Where we\u2019re going\u00a0\u00a0 UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it\u2019s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!\u00a0\u00a0\u00a0\u00a0 Equal Opportunity Employer\u00a0\u00a0\u00a0 UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.\u00a0\u00a0\u00a0 View\u00a0 The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters\u00a0 here .\u00a0\u00a0 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u00a0\u00a0 Disability Accommodation in the Application and Interview Process\u00a0\u00a0 For individuals with disabilities that need additional assistance at any point in the application and interview process, please email\u00a0 UKGCareers@ukg.com .\u00a0\u00a0 The pay range for this position is $55,400 to $72,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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