Careers at UKG

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Apply strong design intuition and creative problem-solving to deliver impactful results. Incorporate AI tools and methodologies into your design thinking and workflow to enhance creativity, improve efficiency, and drive innovation throughout the design process. Defining product requirements, process improvements and policies by partnering with Product leaders across our suite. Building awareness of product roadmaps and business priorities. Leading product-level design discussions, workshops, decision-making and documentation Providing product and design teams with thought leadership, validated design direction and guidance for complex features in the form of workflows, sketches at a wide range of fidelity, mockups, wireframes, prototypes, etc. Driving broad improvements to our product suite, grounded in sound user research and practical technical and domain knowledge, in alignment with overall business priorities. Championing the practice of design throughout our organization through strategic partnerships with other disciplines and departments. Upholding the principles and standards of our Design System in your practice, while cultivating its evolution and adoption. Basing your design decisions on quantitative and qualitative data from research with our customers and collaboration with internal partners. Leading others (both peers and leaders) toward design excellence through influence. Contributing to the improvement of our community's design processes and practices through your experience and example for other practitioners. You have a passion for design and a keen eye for detail. You possess extraordinary product design skills and proven experience applying user-centered design principles. While exercising a good eye for aesthetics, you can grasp and distill user problems and translate them into delightful and engaging solutions that provide clear customer value. You inspire your team, your peers, and our UX community with your vision, expertise, and practical experience. You are strong at relationship building, strategic thinking and creative problem solving. Expert using and educating others in the use of design and prototyping applications such as Figma, Framer, Goggle Stitch and eagerly adopting new tools and techniques. Be a system thinker, comfortable with designing beyond your basic screen or user flow. Be comfortable with AI and abreast of new technology 8+ years of experience as a User Experience Designer, Product Designer for Enterprise applications (not just websites or mobile apps). Bachelor's degree in a field related to User Experience Design. Communicating even complex concepts with clarity - verbally and in writing, in person and virtual. Storytelling and presentation skills to compellingly and engagingly share your design material with peers and leaders across disciplines. Identifying, recommending and enforcing design patterns, processes and best practices for your team. Skilled at defining design direction across multiple delivery platforms (responsive browser, mobile app, etc.) Advocating for customer value through influencing, understanding and building consensus across disciplines. A design Portfolio clearly demonstrating your work and influence on design practice and process. 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Proactively develop, utilize, and increase depth and breadth of expertise with Customer's particular industry to advise, consult and support Customers on best and next practices in utilization and expansion of services. Develop and maintain \"greenspace\" heatmap and run strategic and appropriate sales campaigns to drive pipeline and ultimately bookings in assigned accounts. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. Maintain advanced working knowledge of products and capabilities, incorporating technical advances in presentations to end users. Develop and maintain Annual Account Plan and Relationship Map for each assigned account collaboratively with internal stakeholders. Build strong executive relationships (CHRO, CIO, CFO, COO, etc) across the account by leveraging your sales management team, leveraging UKG executive sponsors and leveraging in-person meetings and interactions. Ensure highly positive customer experiences through existing relationships as transitioned from previous account team or services teams. Conduct at least 1 in-person (or virtual if necessary) business review with the customer a year covering adoption, support and roadmap content. Business Reviews should include advise and consultation to customer regarding HR challenges and integration of UKG products. In these business reviews you should also be focusing on \"Innovation\" by sharing new product offers, new product innovation with effort toward sales. Increase customer engagement and participation in high-quality experiences through driving attendance for Aspire at all levels of the client, from Executive to Administrator levels Collaborate with Field Marketing to invite customer and regional partners to appropriate regional events and conduct at least 2 regional events per quarter that combine Networking and UKG or Industry engagement Collaborate with Customer Marketing team to establish customer references and identify individuals to nominate for Insider and Exec Advisory programs as appropriate. Monitor account concerns through partnerships with assigned technical resources on customer needs, sentiment, challenges and adoption and partner for solutions that improve customer satisfaction and experience when necessary. 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