Careers at UKG

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They will also contribute to documentation, knowledge sharing, and self-service analytics enablement while identifying opportunities to enhance processes and solutions. Solution Demos - By participating in user acceptance testing (UAT) support, providing business demos, and conducting thorough quality assurance, this individual will ensure solutions meet stakeholder needs and drive measurable outcomes. Anaplan Administration and Support - Assist in troubleshooting and resolving Anaplan-related issues; support data integration efforts and accurate revenue forecasting reporting. Collaboration and Communication - Provide regular updates to stakeholders regarding backlog status and priorities, liaison between stakeholders and technical teams; conduct Sprint planning sessions. Business Analysis - 3-5 years of experience in business analysis, systems administration Anaplan Platform Expertise - 3-5 years' experience working with the Anaplan platform including model building, workspace management, and data integration. Agile Methods - Proficiency in Agile methodologies and working with tools such as Azure DevOps or JIRA Financial Forecasting - Experience with financial forecasting, revenue analysis, or corporate finance operations. Model Building: Level 1 or 2 proficiency in Anaplan model building translating business processes into model schemas. Data Integration: Experience with design of batch import processes using Anaplan Connect and APIs User Access & Security: Managing user roles, permissions, and security settings to ensure data integrity and compliance. Business Intelligence: Conduct wireframing during the initial phases and recommend data solutions that optimize performance, collaborating with business units to align reporting. This is a hybrid role that requires 3 days per week onsite in Weston, FL or Lowell, MA.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381771887", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893379010515, "name": "Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1747256570, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Serve as a thought leader on AI, Agents, and Automation trends, emerging technologies, and ethical AI consideration and ensuring effective use of AI, Agents, and Automation to drive business insights and operational efficiency. Manage budget and establish partnerships with academia, vendors, and industry leaders to improve AI capabilities ensuring AI, Agents, and Automation are embedded as a core capability into UKG's products. Collaborate with business unit leaders to create and maintain a comprehensive Enterprise AI, Agents and Automation technology roadmap to support data-driven decision-making. A master's degree in computer science, Engineering, or a related field. Ph.D. preferred 20+ years of experience in leading the innovation process excellence, artificial intelligence, intelligent automation in Finance, Information Technology, Human Resources, Supply Chain and Product Development. Proven experience in building Cohort of Excellence and Community of Practice across geographies for process automations, and AI practice. Keen understating of Ethical AI principles, laws and regulations. Experience building process excellence outcome frameworks and leading cross-functional AI teams, including product managers, analysts, data scientists, and AI/ML/GenAI/Deep Learning developers. Experience with AI strategies and leading enterprise-wide transformation initiatives, deployment of AI platforms and collaboration with vendors, industry partners and academic researchers. Strong understanding of AI, GenAI, Machine Learning, Deep Learning, Agents, and Automation technologies (Copilots, AWS, Azure OpenAI, RAG, MCP, GPT , UIPath), and the ability to manage both people and process side of change effectively using structured methodology such as (PROCI, Lean, Six sigma, CRISP-DM, Malcolm Baldridge Excellence Framework, Rainbow Framework, NIST AI600-1) Ability to think strategically and develop long-term plans for AI, Agents and Automation initiatives. Proactive senior executive collaboration and hands on training skills. Excellent verbal and written communication skills, with the ability to present complex technical concepts to non-technical stakeholders. Strong problem-solving skills, with the ability to navigate complex challenges and find innovative solutions. 20+ years of experience leading the innovation process excellence, artificial intelligence, or intelligent automation in Finance, Information Technology, Human Resources, Supply Chain and/or Product Development Bachelor Degree Establish and scale the AI and Agent Cohort of Excellence to drive UKG enterprise-wide Innovation and build a community of practitioners to sustain and scale adoption across the enterprise. Build a governance mechanism to champion, review and develop trusted AI model framework ensuring alignment with ethical AI principles, and regulatory standards. Ensure seamless integration of AI, Agents and Automation solutions across business priorities. Lead and mentor a UKG team of AI and Automation experts, fostering a culture of continuous learning and improvement. Partner with business unit leaders to understand the challenges and build AI and Agent based solutions. Monitor risks associated with AI outcomes and meaningfully co-create mitigation strategies. Communicate the benefits and progress of AI and Automation projects to stakeholders, including senior leadership.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382350937", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893382350935, "name": "VP, Cloud Engineering and Digital Employee Experience", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States"], "hot": 0, "department": "Information Technology", "business_unit": "Information Technology", "t_update": 1747256251, "t_create": 1746795922, "ats_job_id": "31604e1b-9d2b-4990-a937-0e488e37365a", "display_job_id": "VPBUS013597", "type": "ATS", "id_locale": "VPBUS013597-en", "job_description": "Develop a top-tier digital employee experience, focusing on agility, autonomy, and work optimization in DEX services and products. Manage web technology solutions to improve the employee experience. Ensure efficient self-service digital employee experiences, including Enterprise Search, platform capabilities, and Enterprise Transfer. Innovate new hire digital experiences and Mobile app technologies. Use AI to streamline complex processes thereby boosting productivity and satisfaction. Deploy and manage collaboration tools such as Slack and Microsoft Teams for better productivity and communication. Lead the Media Production team in delivering professional media services for internal events and content creation. Modernize IT service desk and site support teams to efficiently handle service requests and incidents, including in-person support and technology maintenance. 15+ years in IT, with 10+ years in leadership roles. Experience leading teams of over 300 engineers. Skilled in balancing delivery, quality, business acumen, data-driven decisions, and requirements. Strong organizational skills, influence, collaboration, and communication. Bias towards execution, engineering discipline, and technical expertise. Proven ability to build high-performing, empowered teams with a culture of ownership and growth. Deep technical mastery. BS, MS, or PhD in Computer Science or equivalent. Creative thinker with strong ethical standards. Excellent written, verbal, and interpersonal communication, suited for diverse global audiences. Proven achievements and experience leading through transformational phases. Focus on process improvement and automation. Empathetic leader passionate about team development. Ability to travel ~10% to 25% MBA or Master's preferred. 10+ years in managerial roles 15+ years of varied IT leadership experience, including helpdesk, site support, cloud/data center management, enterprise applications/platforms, corporate M&A IT integrations, data, AI, digital experience, and security Experience leading large global engineering teams Bachelor's degree required Develop and implement security policies aligned with best practices and regulations; communicate these effectively within the organization Manage security projects, including system patching, zero trust principles, and securing access to data and systems; collaborate across departments for cultural and technical transformations Implement and manage identity management systems, including privileged identity management, MFA, and SSO solutions Ensure secure handling of enterprise devices and applications through authentication, compliance, and configuration management. Develop a data strategy and architecture to provide insights at scale and support growth through data and analytics. Manage vendor contracts and customer data requests while maintaining data privacy compliance. Implement data lifecycle management including tagging, classification, retention policies, and security standards compliance. Set technical direction, make architectural decisions, and ensure scalable and reliable infrastructure. Collaborate with cross-functional leaders to align infrastructure initiatives with company objectives. Lead and inspire a top-tier engineering team, promoting innovation, ownership, and improvement. Oversee business strategy implementation and contribute to long-term planning. Manage a globally distributed team of FTE and contractors, including budget Ensure our infrastructure, systems, and applications are resilient, available, and scalable. Provide employee site support and help desk services to ensure productivity and collaboration. Oversee technical execution and scaling of enterprise infrastructure. Manage the IT budget and approve contracts for computing and technology services. Analyze business results to provide insights into trends and performance. Evaluate technology resources, risks, and roadmap against goals; drive cross-departmental consensus. Influence executive leadership to deliver technology solutions that support business strategy and add value. Ensure enterprise security and compliance with CISO policies and SOC/SOX controls. Maintain processes, personnel, and technological capabilities to meet service level agreements. Manage M&A projects and strategic integrations in collaboration with Corporate Real Estate. Align annual OKRs and execution plans across functions and organizations. 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