Careers at UKG

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Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance. Architectural Design: Participate in or lead design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability. Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements. Ensure delivery of desired business outcomes. Build collaborative relationships both within Digital and Business teams. Provide input to business stakeholders on potential improvements to help transform UKG's business operations. Bachelor's degree in Computer Science, Business Administration, Engineering, or equivalent practical experience. 4+ years of business systems analysis or professional software development experience Good knowledge of all phases of the software development lifecycle, with an emphasis on requirements elicitation, requirements and design modeling, documentation and communication Strong organizational and problem-solving skills, eagerness to learn and attention to detail. Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Ability to accept and manage changing priorities and address issues quickly and professionally Experience in agile development practices and DevOps principles. Proven track record of delivering complex software projects on time and within budget. Understanding of cloud technologies and DevOps principles. End to End experience with vendor products, system integration, and data migration projects. 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Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893379010515", "isPrivate": false, "latlongs": "28.6277767,-81.36312439999999"}, {"id": 893378479863, "name": "Lead Software Engineer", "location": "Noida,UP,India", "locations": ["Noida,UP,India"], "hot": 1, "department": "Software & Product Development", "business_unit": "Software & Product Development", "t_update": 1747748257, "t_create": 1727367688, "ats_job_id": "37c614a4-4c0b-4cd4-8ca0-1f0fdb867151", "display_job_id": "LEADS008753", "type": "ATS", "id_locale": "LEADS008753-en", "job_description": "Learn more at www.ukg.com/careers #WeAreUKG We are looking for a Lead Software Engineer to join our dynamic team. This role provides an opportunity to lead projects and contribute to high-impact software solutions that are used by enterprises and users worldwide. As a Lead Software Engineer, you will be responsible for the design, development, testing, deployment, and maintenance of complex software systems, as well as mentoring junior engineers. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. We are seeking engineers with diverse specialties and skills to join our dynamic team to innovate and solve complex challenges. Our team is looking for strong talent with expertise in the following areas: Front End UI Engineer (UI/UX design principles, responsive design, JavaScript frameworks) DevOps Engineer (CI/CD Pipelines, IAC proficiency, Containerization/Orchestration, Cloud Platforms) Back End Engineer (API Development, Database Management, Security Practices, Message Queuing) AI/ML Engineer (Machine Learning Frameworks, Data Processing, Algorithm Development, Big Data Technologies, Domain Knowledge) Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Deep expertise in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript. Extensive experience with software development practices and design patterns. Proficiency with version control systems like GitHub and bug/work tracking systems like JIRA. Understanding of cloud technologies and DevOps principles. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Familiarity with developing accessible technologies. Dedicated to diversity and inclusion initiatives. Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Technical Leadership: Contribute to the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Project Management: Manage execution and delivery of features and projects, negotiating project priorities and deadlines, ensuring successful and timely completion, with quality. Architectural Design: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. Code Review: Diligent about reviewing code developed by other developers, provide feedback and maintain a high bar of technical excellence to ensure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using, tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action providing recommendations to optimize performance. Conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, contributing to training materials.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893378479863", "isPrivate": false, "latlongs": "28.5355161,77.3910265"}, {"id": 893382491563, "name": "ACCOUNT EXECUTIVE", "location": "Austin,TX,United States", "locations": ["Austin,TX,United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1747751175, "t_create": 1747685535, "ats_job_id": "752538f4-88cf-44c7-8d8e-2b0220058df7", "display_job_id": "ACCOU013764", "type": "ATS", "id_locale": "ACCOU013764-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382491563", "isPrivate": false, "latlongs": "30.267153,-97.7430608"}, {"id": 893382434044, "name": "Lead Data Engineer", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Database Engineering", "business_unit": "Database Engineering", "t_update": 1747741174, "t_create": 1747244055, "ats_job_id": "a3bf5b93-50c4-4229-b5ff-6f291e21b984", "display_job_id": "LEADD013688", "type": "ATS", "id_locale": "LEADD013688-en", "job_description": "Supporting the migration of legacy reports (SQL Server Reporting Services), on-premises Data warehouses (SQL Server and Oracle) and ETL solutions (SSIS and Power Center) to Azure. Designing and developing modern data and business intelligence solutions using Azure cloud technologies to support the creation of a new analytics platform in Azure. Providing continued support and enhancements for interim state on-premises reporting and ETL systems running SSIS and Informatica (Cloud & Power Center) and SQL Server Reporting services. Analyze data, conducting data profiling, cataloging, and mapping for technical designs for existing and new Business Intelligence solutions. Documenting technical data flows and designs to ensure the accurate development of reporting and data analytics solutions. Working in Production support role (including weekend rotations) to troubleshoot and resolve issues at the earliest to minimize business impact. Adhering to Business Intelligence and Data engineering development standards. Migrating on premise legacy ETL data and code to a modern data platform in the cloud. Performing source code management and thorough testing to ensure that analytics solutions provided are consistent with the quality and requirements of the business. Position requires either: (i) a Bachelor's degree (or an equivalent foreign degree) in Computer Science, Software Engineering, IT or a closely related field and 5 years of experience as a Business Intelligence or Data Engineer or (ii) a Master's degree (or an equivalent foreign degree) in Computer Science, Software Engineering, IT or a closely related field and 3 years of experience as a Business Intelligence or Data Engineer. 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